3.7(19 ratings)· Williamsville average: 3.6
Part of Brookdale Senior Living · all operators · 476 communities · 4.3★ average
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Brookdale Williamsville are sharply mixed: some families describe a clean, welcoming community where staff go out of their way for residents with dementia, while others report serious lapses in monitoring, communication, and cleanliness. The community is licensed for 52 residents and holds a 3.7 average from a small pool of Google reviews.
AI-generated from reviews and community data.
Brookdale Williamsville is a senior living community in Williamsville, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 19 reviews.
Brookdale Williamsville is an assisted living community in Williamsville, New York, operated by Brookdale Senior Living. Licensed for up to 52 residents, the community offers 24-hour staff, private rooms, medication management, housekeeping, laundry service, dietary accommodations, an emergency call system, and social activities in gathering spaces that are wheelchair accessible.
Reviewers describe the facility with notably mixed experiences. Several families praised the cleanliness, peaceful setting, attentive staff, and quality of life residents experience there. However, other reviewers raised serious concerns about care practices, including unnecessary emergency room transfers, inadequate monitoring of residents, delayed family notification of incidents, and odor issues. One reviewer noted that the State of New York investigated the community and placed it on a remediation plan following a care incident.
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Help Me Choose3.7overall · 19 ratings combined
3.7★ on Google (19)
R
Jul 2026
My Father came to this place within a few months ago. Much better place than he was in. He likes the staff and the sourding better. It's more peaceful and quiet. I like that it's set back a bit in the woods. The staff are great👍. My Father sometimes is very difficult to deal with. I give them all credit as it's hard when they have Alzheimer's as that is a challenge itself to deal with.
Lindsay Balmers
Jul 2026
Not a great facility. Residents are not cared for. Families are NEVER notified of falls, injuries, etc. limited staff and can never find anyone to help. The smell is atrocious. It’s gross and dirty. Do not recommend.
Katherine stoll
Apr 2026
Staff are condescending.
Angelo LaDuca
Oct 2024
I am pleased with Brookdale Williamsville and feel that my wife is enjoying a better quality of life than I could provide her at home. I appreciate the effort the staff is making to help us deal with the problems that Alzheimer’s creates.
cynthia petrow
May 2024
Trash...smells like barn yard animals past the entrance....h.r. is a liar and I did onboarding which consisted of of 39 relias lessons in one sitting because they don't have enough computers to pull people of the floor to do inservices. They are refusing to pay me the two hundred dollars they owe me ...claiming that they did overnite shipping on my check that would have arrived in the a.m. now is eight o clock at night and no check ...stay far away from this place ...guess who's getting sued......trash trash and trash ...
Brookdale Williamsville offers Assisted Living.
Brookdale Williamsville is located at 6076 Main Street in Williamsville, New York.
Reviews for Brookdale Williamsville are sharply mixed: some families describe a clean, welcoming community where staff go out of their way for residents with dementia, while others report serious lapses in monitoring, communication, and cleanliness. The community is licensed for 52 residents and holds a 3.7 average from a small pool of Google reviews.
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