Michele
May 2026
4 times patient falling out of chair. Low staffing.
Edward L. Wilkinson Residential Health Care
4988 State Hwy 30
2.6(18 ratings)· Amsterdam average: 3.7
1 / 4Quick Facts
- Total units
- 160
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Other
- Certified beds
- 160
- Visiting hours
- Open daily from 8 a.m. to 8 p.m.
- Facility size
- 160-bed nursing home
- Rehab room type
- Private rooms for rehab patients
CMS Care Compare
What Families Think
Reviews for Wilkinson are sharply divided: some praise the compassion of individual staff members during end-of-life care, while multiple recent reviewers describe serious lapses in basic care, staffing shortages, and poor communication with families. The facility's own materials cite above-average CMS ratings for staffing and quality, but this contrasts with what several reviewers report experiencing directly.
The Good
- Staff described as compassionate during end-of-life care
- Above-average CMS ratings in staffing and quality measures
- Private rooms for subacute rehab residents
- On-site physical, occupational, and speech therapy
The Bad
- Multiple reports of low staffing affecting resident safety
- One report of a patient falling repeatedly from a chair
- One detailed account of neglected hygiene and feeding needs
- One report describing lack of family communication during a medical crisis
AI-generated from reviews and community data.
About Edward L. Wilkinson Residential Health Care
Wilkinson Residential Health Care Facility is a 160-bed nursing home in Amsterdam, New York offering long-term care and subacute rehabilitation services. The facility develops individualized care plans to address the physical, emotional, social, and spiritual needs of its residents.
For residents receiving subacute rehabilitation, Wilkinson provides private rooms and a range of therapy services including physical, occupational, and speech therapy. The facility has consistently ranked above average in staffing, quality measures, and survey compliance according to the U.S. Centers for Medicare and Medicaid Services.
Visitation is open daily from 8 a.m. to 8 p.m. All visitors must sign in upon arrival and sign out when leaving. Visitors showing signs or symptoms of COVID-19, or those exposed to someone who tested positive, are asked to refrain from visiting. Testing and masks are available in the front lobby for visitors who wish to use them.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
2.6overall · 18 ratings combined
2.6★ on Google (18)
Kristine Ruggaber
Dec 2025
I don't believe any patient or family member put a positive experience on this facility. It used to be great two years ago. Now, DO NOT BRING YOUR LOVED ONE HERE!!!! Very sad. This place took a dive off a cliff.
Melissa Ethan
Oct 2025
Friend is there and the care is absolutely horrible. They leave her in per own fecal mess for almost 3 hours.. also they lied and sent her off to another hospital to be evaluated becuz she was swearing … I’m sorry I’ve worked in long term, rehab and every other place if you can’t handle someone getting upset.. and take it personal then you really should NOT be a nurse!! Learn to walk away .. instead of antagonizing the patient to get them in a uproar and then lie to the director of nursing to get them sent out.. to threaten to lock them up in there bedroom and have the tv unplugged..I believe that’s considered abuse and I will be reporting it to New York State
Misty Doe
May 2024
Nightmares and Guilt are all that’s left from my Father’s stay. I didn’t know as a RN what LTC should have been. Young, early 70’s, rehabilitation to return to his home should have been Care Planned as he was ambulating independently with a wheeled walker on admission. PT charted “refused” when he was asleep instead of waking him or circling back to do what he was there to do! His Plan of Care was not to NAP! I advocated in person immediately to the PT department when they dropped his therapy, unsuccessfully. They wouldn’t re-evaluate. They refused saying it would be “Medicare Fraud.” I should have called the NYS Health Department’s Nursing Home Complaints Hotline & taken him right out! They transferred him to the other floors as he deconditioned to a COMPLETE HOYER?!? They would park him in front of the TV all day until his core strength no longer maintained ability to sit up. Nurses’ Week, I found him sliding out of that chair & the nurse refused to help because she was “too busy right now.” Next visit he was in a large foam cutout fit to his body, supine at about a 20 degree angle in front of that TV. How was that not considered a restraint to keep him from slipping out of the chair. His bed was against the wall, convenient but now I know it was a restraint. They were giving him anti-seizure medications when he never had seizures. Off label sedatives for their convenience. I saw the pharmaceutical bills & couldn’t believe how much I was paying out of pocket monthly with no offer of assistance nor education of what Medicare D was. I didn’t know. Eventually, he would need to be fed & when he coughed thick secretions they said “SWALLOW IT!” I was right there, no tissue, no basin…. They patted his shoulder & yelled “SWALLOW IT!” I would find him positioned near a table for meals but unable to feed himself & no one available. I finally verbally complained to the leadership on a conference call (on a Friday) resulting in him being sent to SMH (Saturday) for Altered Mental Status??????? They NEVER called ME nor MY BROTHER nor MY MOTHER nor MY AUNT to inform ANYONE of the “change of status” & location on Father’s Day Weekend. He was alone, in SMH, in a room with no family when a doctor happened to witness him unable to clear his airway ending up on a Vent ALONE in ICU. Sunday, Father’s Day, I found him sedated on a ventilator. I was told if he was trach’ed they would have to move him so far away family couldn’t easily visit. Terminal extubation. It wasn’t until his death that Wilkinson FOUND all his lost clothes, blankets, DENTURES, pictures, & belongings that had been packed away in so many boxes!!! I’ve never witnessed such horrible treatment & would give anything to be able to go back to the day PT charted he “refused” his therapy because he was asleep… I dream at night that it was all just a bad nightmare & he’s ok. Don’t Trust Wilkinson for rehab. Don’t trust them at all.
Deborah Willig
Feb 2023
The five stars is for the hearts of the staff. My grandma is passing. One team member came by to say her goodbyes who used to sing and play her guitar with my grandmother - my grandma’s favorite past time is song and dance. Two others did her hair, makeup and nails, another passion of my grandmother’s. As I sit with my grandmother, I hear support staff warmly interacting with the residents in the hall. I can believe the facility is short staffed. And I do not understand how Covid kept being reintroduced. Overall the staff are loving heros and I am grateful.
Frequently Asked Questions
What types of care does Edward L. Wilkinson Residential Health Care offer?
Edward L. Wilkinson Residential Health Care offers Skilled Nursing / Long Term Care.
Where is Edward L. Wilkinson Residential Health Care located?
Edward L. Wilkinson Residential Health Care is located at 4988 State Hwy 30 in Amsterdam, New York.
What do families say about Edward L. Wilkinson Residential Health Care?
Reviews for Wilkinson are sharply divided: some praise the compassion of individual staff members during end-of-life care, while multiple recent reviewers describe serious lapses in basic care, staffing shortages, and poor communication with families. The facility's own materials cite above-average CMS ratings for staffing and quality, but this contrasts with what several reviewers report experiencing directly.
Work at Edward L. Wilkinson Residential Health Care? Claim this listing to update photos, pricing, and details — it's free.
Nearby Communities
Other senior living options within 25 miles of Amsterdam.
