Michele
May 2026
4 times patient falling out of chair. Low staffing.
1 / 4Quick Facts
- Total units
- 160
- Medicare rating
- 3 of 5
- Ownership
- Non profit, Other
- Certified beds
- 160
- Inspections
- View history (34 citations)
- Visiting hours
- Open daily from 8 a.m. to 8 p.m.
- Facility size
- 160-bed nursing home
- Rehab room type
- Private rooms for rehab patients
CMS Care Compare
What Families Think
Reviews for Wilkinson are sharply divided: some praise the compassion of individual staff members during end-of-life care, while multiple recent reviewers describe serious lapses in basic care, staffing shortages, and poor communication with families. The facility's own materials cite above-average CMS ratings for staffing and quality, but this contrasts with what several reviewers report experiencing directly.
The Good
- Staff described as compassionate during end-of-life care
- Above-average CMS ratings in staffing and quality measures
- Private rooms for subacute rehab residents
- On-site physical, occupational, and speech therapy
The Bad
- Multiple reports of low staffing affecting resident safety
- One report of a patient falling repeatedly from a chair
- One detailed account of neglected hygiene and feeding needs
- One report describing lack of family communication during a medical crisis
AI-generated from reviews and community data.
Edward L. Wilkinson Residential Health Care is a senior living community in Amsterdam, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 18 reviews.
About Edward L. Wilkinson Residential Health Care
Wilkinson Residential Health Care Facility is a 160-bed nursing home in Amsterdam, New York offering long-term care and subacute rehabilitation services. The facility develops individualized care plans to address the physical, emotional, social, and spiritual needs of its residents.
For residents receiving subacute rehabilitation, Wilkinson provides private rooms and a range of therapy services including physical, occupational, and speech therapy. The facility has consistently ranked above average in staffing, quality measures, and survey compliance according to the U.S. Centers for Medicare and Medicaid Services.
Visitation is open daily from 8 a.m. to 8 p.m. All visitors must sign in upon arrival and sign out when leaving. Visitors showing signs or symptoms of COVID-19, or those exposed to someone who tested positive, are asked to refrain from visiting. Testing and masks are available in the front lobby for visitors who wish to use them.
Types of Care at Edward L. Wilkinson Residential Health Care
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Edward L. Wilkinson Residential Health Care
2.6overall · 18 ratings combined
2.6★ on Google (18)
Kristine Ruggaber
Dec 2025
I don't believe any patient or family member put a positive experience on this facility. It used to be great two years ago. Now, DO NOT BRING YOUR LOVED ONE HERE!!!! Very sad. This place took a dive off a cliff.
Melissa Ethan
Oct 2025
Friend is there and the care is absolutely horrible. They leave her in per own fecal mess for almost 3 hours.. also they lied and sent her off to another hospital to be evaluated becuz she was swearing … I’m sorry I’ve worked in long term, rehab and every other place if you can’t handle someone getting upset.. and take it personal then you really should NOT be a nurse!! Learn to walk away .. instead of antagonizing the patient to get them in a uproar and then lie to the director of nursing to get them sent out.. to threaten to lock them up in there bedroom and have the tv unplugged..I believe that’s considered abuse and I will be reporting it to New York State
Misty Doe
May 2024
Nightmares and Guilt are all that’s left from my Father’s stay. I didn’t know as a RN what LTC should have been. Young, early 70’s, rehabilitation to return to his home should have been Care Planned as he was ambulating independently with a wheeled walker on admission. PT charted “refused” when he was asleep instead of waking him or circling back to do what he was there to do! His Plan of Care was not to NAP! I advocated in person immediately to the PT department when they dropped his therapy, unsuccessfully. They wouldn’t re-evaluate. They refused saying it would be “Medicare Fraud.” I should have called the NYS Health Department’s Nursing Home Complaints Hotline & taken him right out! They transferred him to the other floors as he deconditioned to a COMPLETE HOYER?!? They would park him in front of the TV all day until his core strength no longer maintained ability to sit up. Nurses’ Week, I found him sliding out of that chair & the nurse refused to help because she was “too busy right now.” Next visit he was in a large foam cutout fit to his body, supine at about a 20 degree angle in front of that TV. How was that not considered a restraint to keep him from slipping out of the chair. His bed was against the wall, convenient but now I know it was a restraint. They were giving him anti-seizure medications when he never had seizures. Off label sedatives for their convenience. I saw the pharmaceutical bills & couldn’t believe how much I was paying out of pocket monthly with no offer of assistance nor education of what Medicare D was. I didn’t know. Eventually, he would need to be fed & when he coughed thick secretions they said “SWALLOW IT!” I was right there, no tissue, no basin…. They patted his shoulder & yelled “SWALLOW IT!” I would find him positioned near a table for meals but unable to feed himself & no one available. I finally verbally complained to the leadership on a conference call (on a Friday) resulting in him being sent to SMH (Saturday) for Altered Mental Status??????? They NEVER called ME nor MY BROTHER nor MY MOTHER nor MY AUNT to inform ANYONE of the “change of status” & location on Father’s Day Weekend. He was alone, in SMH, in a room with no family when a doctor happened to witness him unable to clear his airway ending up on a Vent ALONE in ICU. Sunday, Father’s Day, I found him sedated on a ventilator. I was told if he was trach’ed they would have to move him so far away family couldn’t easily visit. Terminal extubation. It wasn’t until his death that Wilkinson FOUND all his lost clothes, blankets, DENTURES, pictures, & belongings that had been packed away in so many boxes!!! I’ve never witnessed such horrible treatment & would give anything to be able to go back to the day PT charted he “refused” his therapy because he was asleep… I dream at night that it was all just a bad nightmare & he’s ok. Don’t Trust Wilkinson for rehab. Don’t trust them at all.
Deborah Willig
Feb 2023
The five stars is for the hearts of the staff. My grandma is passing. One team member came by to say her goodbyes who used to sing and play her guitar with my grandmother - my grandma’s favorite past time is song and dance. Two others did her hair, makeup and nails, another passion of my grandmother’s. As I sit with my grandmother, I hear support staff warmly interacting with the residents in the hall. I can believe the facility is short staffed. And I do not understand how Covid kept being reintroduced. Overall the staff are loving heros and I am grateful.
Government Inspection History
3 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 27, 2025Fire Safety StandardHealth ComplaintHealth Standard21 citations
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2025
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2025
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2025
Install proper backup exit lighting.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2025
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2025
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 23, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 24, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2025
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 23, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 23, 2025
Aug 9, 2022Fire Safety StandardHealth Standard6 citations
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 1, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2022
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 1, 2022
Feb 3, 2020Fire Safety StandardHealth Standard7 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2020
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 3, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Edward L. Wilkinson Residential Health Care offer?
Edward L. Wilkinson Residential Health Care offers Skilled Nursing / Long Term Care.
Where is Edward L. Wilkinson Residential Health Care located?
Edward L. Wilkinson Residential Health Care is located at 4988 State Hwy 30 in Amsterdam, New York.
What do families say about Edward L. Wilkinson Residential Health Care?
Reviews for Wilkinson are sharply divided: some praise the compassion of individual staff members during end-of-life care, while multiple recent reviewers describe serious lapses in basic care, staffing shortages, and poor communication with families. The facility's own materials cite above-average CMS ratings for staffing and quality, but this contrasts with what several reviewers report experiencing directly.
How did Edward L. Wilkinson Residential Health Care do on recent health and safety inspections?
Edward L. Wilkinson Residential Health Care had 3 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Edward L. Wilkinson Residential Health Care?
Submit the Request Information form on this page to connect with Edward L. Wilkinson Residential Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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