Barbara Przywara
Feb 2026
You left my uncle to die on an ice cold floor while visiting his mother in law. I have ZERO respect for this place.
Hillcrest Spring Assisted Living Facility
5052 Rte30 Upper Market St, POB 3832.9(11 ratings)· Amsterdam average: 4.1
1 / 2Quick Facts
- Total units
- 80
- Licensed capacity
- 80 residents
- Facility type
- Certified Enhanced Assisted Living Residence (EALR)
- Clinical staffing
- On-site RNs, LPNs, and Home Health Aides
California CDSS
What Families Think
Reviews for Hillcrest Spring are sharply divided: one family praises the caring staff and activities, while three others report serious lapses in emergency response and basic care, including a fall left unattended and a death during a visit. The community is certified as an Enhanced Assisted Living Residence, meaning it is licensed to handle more complex medical needs than typical assisted living.
The Good
- Certified for higher-level clinical care needs
- Staff described as friendly, patient, and compassionate
- Daily activities including music and a resident hairdresser
- Attentive nursing staff noted by one family
The Bad
- Multiple reports of serious neglect during medical emergencies
- One reviewer described a resident left unattended after a fall
- One report of a visitor dying without staff assistance
- Very low overall Google rating from reviewers
AI-generated from reviews and community data.
Hillcrest Spring Assisted Living Facility is a senior living community in Amsterdam, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.9 out of 5 across 11 reviews.
About Hillcrest Spring Assisted Living Facility
Hillcrest Spring is a Certified Enhanced Assisted Living Residence (EALR) in Amsterdam, New York, offering personalized care designed to help residents age in place with comfort and support. As an EALR, the community provides assisted living services that exceed traditional levels with clinical support addressing complex medical conditions, staffed by Registered Nurses, Licensed Practical Nurses, and Home Health Aides.
The community emphasizes active living and engagement, working with residents and families to balance care with independence. Staff focus on maintaining quality of life while allowing residents to continue living safely in a home-like environment tailored to individual needs.
Residents benefit from outdoor amenities including a screened-in porch and patio designed for relaxation and social interaction. The community prioritizes resident engagement through activities and social programming that foster connections among community members.
Types of Care at Hillcrest Spring Assisted Living Facility
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillcrest Spring Assisted Living Facility
2.9overall · 11 ratings combined
2.9★ on Google (11)
Kim Porcello
Jun 2023
I highly recommend Hillcrest Spring for your loved one. The staff is friendly, compassionate, patient and is always taking that extra step to ensure the residents are happy and content. Britany, the Activity Director plans special projects they do on a daily basis. Lucy and her nursing staff are attentive to their health needs daily. They have an in house Hairdresser Lott, that enjoys pampering them. They have a few Residents that play piano for them, we enjoy visiting and listening to their music as they clap and sing. ⭐️⭐️⭐️⭐️⭐️
Nicole Pelky
Sep 2022
My friends father passed away there last night (a visitor) and no one did anything to help him. The CPR certified staff member did nothing. 😡 Claiming it's because of their policy. Took a half hour for the ambulance to arrive! Don't put a loved one there bc if something happens they'll do nothing!!
samuel stoolinger
Dec 2021
Staff leaves residents to sit in their filth after a fall
Frequently Asked Questions
What types of care does Hillcrest Spring Assisted Living Facility offer?
Hillcrest Spring Assisted Living Facility offers Assisted Living.
Where is Hillcrest Spring Assisted Living Facility located?
Hillcrest Spring Assisted Living Facility is located at 5052 Rte30 Upper Market St, POB 383 in Amsterdam, New York.
What do families say about Hillcrest Spring Assisted Living Facility?
Reviews for Hillcrest Spring are sharply divided: one family praises the caring staff and activities, while three others report serious lapses in emergency response and basic care, including a fall left unattended and a death during a visit. The community is certified as an Enhanced Assisted Living Residence, meaning it is licensed to handle more complex medical needs than typical assisted living.
How can families visit Hillcrest Spring Assisted Living Facility?
Submit the Request Information form on this page to connect with Hillcrest Spring Assisted Living Facility and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hillcrest Spring Assisted Living Facility? Claim this listing to update photos, pricing, and details. It's free.
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