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Whitney Rehabilitation Care Center

2798 Whitney Avenue

3.6(65 ratings)· Hamden average: 4

Whitney Rehabilitation Care Center, photo 11 / 5

Quick Facts

Total units
150
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
150
Rehab therapy
On-site PT and OT staff support recovery

What Families Think

Reviews for Whitney Rehabilitation Care Center are sharply mixed, with some families praising attentive PT/OT staff and coordinated discharge planning, while others describe serious lapses in basic care, cleanliness, and staffing during rehab stays. The community holds a 3.6 out of 5 rating from 65 Google reviews, reflecting this inconsistency in reported experiences.

The Good

  • Named PT/OT staff praised for rehab progress
  • Social workers coordinated safe, well-timed discharge
  • Staff moved resident when noise was an issue
  • Bright, sunny dining room appreciated by families
  • Aides described as friendly and responsive by some

The Bad

  • Multiple reports of slow staff response to call needs
  • One report of unsanitary rooms and a pill found on the floor
  • One report linked a resident's death to bedsore and infection care
  • Several reviewers found the food quality poor
  • One reviewer described the facility as outdated

AI-generated from reviews and community data.

Whitney Rehabilitation Care Center is a senior living community in Hamden, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 65 reviews.

About Whitney Rehabilitation Care Center

Whitney Rehabilitation Care Center is a skilled nursing / long term care community in Hamden, Connecticut. The community is licensed for up to 150 residents.

Families rate Whitney Rehabilitation Care Center 3.6 out of 5 based on 65 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Whitney Rehabilitation Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Whitney Rehabilitation Care Center

3.6overall · 65 ratings combined

3.6★ on Google (65)

Natalie Opstrup

May 2025

via Google

This is probably hands down the worst rehab facility ever. Do not let your loved one stay here. In front the place is nice but when you get to the rooms it’s a different story. Dirty. The night nurse for rehab is horrid. The food is disgusting. My mother sat in her urine for hours. I found a pill on the dirty floor. It is clear no one likes their job. If you don’t like your job quit or maybe you should not be a nurse. I implore anyone reading this please do not leave your loved one here. The below is dinner. Not even sure what that slop is. 5/18. My mother died on May 18th due to the care at Whitney Rehab. She had a hug bed soar along with her imputation got infected. They were not infected or any where near this stage when she left Yale. Please please do not send anywhere here. Absolutely horrible

Patty Hammonds

Mar 2025

via Google

Myself and my family are so grateful for the care that our father, grandfather And great grandfather received at the facility. Dad had taken a nasty fall at home and let me add. He has dementia and from the moment he entered the facility he received nothing but wonderful care Above and beyond. We are thankful to so many so many that helped us and we’re kind to us and understood us From the rehab unit to everyone on the second floor when Dad became a resident again, the family wants to extend our gratitude, He is now moved onto hospice and when the facility found out, they were so gracious again thank you all for what you did for us as a family and for my father

Debra Feinberg

Feb 2025

via Google

Exceptional Care & Thoughtful Staff at Whitney Manor Our family was initially anxious about my dad’s indefinite stay (which ended up being three weeks) at Whitney Manor Rehabilitation Center. Walking in, we weren’t sure what to expect—the facility itself is a bit dated—but from the very first day, the staff put our concerns to rest with their professionalism, kindness, and attentiveness. One of the most heartwarming moments was on his first morning, when he had his first PT session. As he successfully walked down the hallway with a walker, he was overjoyed, marveling at his progress—and the staff cheered him on, hyping him up and celebrating his success. That kind of encouragement set the tone for a truly positive stay. The aides were exceptional—Laura, Zee, Silpa, Yadi, Shirelle, and Fatima—always friendly, kind, and responsive. The nursing staff, including Mindy (supervising nurse), Erin, Tasha, and Sherry (APRNs), were attentive and quick to address our concerns. Kevin and Fiona (social workers) were incredibly professional and thoughtful, even making sure my dad’s discharge was timed for safe travel after snowfall. Alice, Diane, Lashunda and Shelley (PT & OT) also played key roles in his recovery and we are grateful to them all. We especially appreciated the bright, sunny dining room with large windows—it was a cheerful space to visit. The staff went above and beyond, often tracking him down at mealtimes to bring his tray to wherever we were sitting so he could enjoy his meals with family. While no stay is without its challenges, what truly mattered was how the staff responded. When we raised a concern about a noise issue in his room, the team was understanding and quickly made arrangements to move my dad, which made a big difference. The food wasn’t a highlight, but there were always sandwiches available and good coffee—which, in the grand scheme of things, was minor compared to the excellent care he received. For anyone we may have missed thanking, we sincerely appreciate everyone on the first floor for their dedication. Thank you, Whitney Manor, for the care and kindness you showed my dad—we will always be grateful!

Melissa Troiano

Nov 2024

via Google

So far less than 24hours in I am not impressed. Not enough staff, leaving a new discharged patient in an uncomfortable wheelchair in pain. No one answering for 3 hours. This place is a pit. The roommate's aide said "I messaged the nurse" but did not do anything to help my mother. No on responded to her. Postscript: I pulled my mother out of there in less than 48 hours. It was a terrifying experience for her. This is a place where a bunch of people were lined up in wheelchairs sitting in the hall... not good even with your own private duty aide to assist. PT had assessment completely wrong. Company tells me to contact them a month or two after I got mom out. I called them all day long and spoke to DON and PT manager. This place is truly a one star rehab not 5. Don’t let the rating fool you. Nothing was done to resolve the problems in a timely manner.

Jennifer Jenkins

Nov 2024

via Google

My review is specifically regarding the rehabilitation portion of the facility. I have no experience with the nursing home component. My loved one spent close to a month in a stay that should have been 2-3 weeks. While there are a few staff members who were a pleasure to interact with, the majority of people are very unfriendly and she would often cry and feel afraid of how she was treated in our absence.

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Government Inspection History

6 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 19, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 31, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 10, 2024

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 31, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2024

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Oct 31, 2024

Apr 9, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2024

Nov 22, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024

Aug 21, 2023Health Complaint2 citations
  • Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2023

Apr 21, 2022Fire Safety StandardHealth Standard5 citations
  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2022

  • Ensure each resident receives an accurate assessment.

    Severity B of L: potential for minimal harm, patternCorrected Jun 2, 2022

Sep 12, 2019Fire Safety StandardHealth Standard2 citations
  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Whitney Rehabilitation Care Center offer?

Whitney Rehabilitation Care Center offers Skilled Nursing / Long Term Care.

Where is Whitney Rehabilitation Care Center located?

Whitney Rehabilitation Care Center is located at 2798 Whitney Avenue in Hamden, Connecticut.

What do families say about Whitney Rehabilitation Care Center?

Reviews for Whitney Rehabilitation Care Center are sharply mixed, with some families praising attentive PT/OT staff and coordinated discharge planning, while others describe serious lapses in basic care, cleanliness, and staffing during rehab stays. The community holds a 3.6 out of 5 rating from 65 Google reviews, reflecting this inconsistency in reported experiences.

How did Whitney Rehabilitation Care Center do on recent health and safety inspections?

Whitney Rehabilitation Care Center had 6 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Whitney Rehabilitation Care Center?

Submit the Request Information form on this page to connect with Whitney Rehabilitation Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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