Joeyblue45
May 2026
I was told rooms have televisions in them. Lies. Then I got scolded for touching tv in tv room.. nurses are rude.
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)
2444 West Touhy Avenue
3.3(20 ratings)· Chicago average: 3.9
Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 115
- Inspections
- View history (40 citations)
- Facility type
- Kosher facility serving the Jewish community
- Specialty program
- Psychiatric rehabilitation for mild psychiatric or behavioral needs
- Therapy availability
- Therapy services offered seven days a week
- Bed breakdown
- 89 intermediate beds and 26 skilled beds
CMS Care Compare
What Families Think
Reviewers describe caring, attentive staff and strong social work support at this Chicago skilled nursing and psychiatric rehabilitation center, though some report rude phone staff and communication issues. The facility is basic in appearance but has met evolving care needs for long-term residents.
The Good
- Staff described as caring, patient, and attentive
- Social worker praised for helpfulness and communication
- Adapts care as resident needs change over time
- Resident-centered, personalized care plans noted by reviewers
The Bad
- One report of rude staff answering phones
- One report of difficulty reaching family member by phone
- One report of being misinformed about room TVs
AI-generated from reviews and community data.
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) is a senior living community in Chicago, Illinois offering Skilled Nursing / Long Term Care. Families rate it 3.3 out of 5 across 20 reviews.
About Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)
Westwood Village Nursing and Rehabilitation Center is a skilled nursing and psychiatric rehabilitation center located in Chicago, Illinois. The community provides personalized, goal-oriented care aimed at helping residents regain their health, independence, and quality of life. It offers 89 intermediate beds and 26 skilled beds, and is a Kosher facility that is part of the Jewish community.
Care is delivered by a healthcare team that includes primary care physicians, psychiatrists, and physical, occupational, and speech therapists. Services include comprehensive nursing, therapy services offered seven days a week, specialty therapies, psychiatric rehabilitation, social services, and financial aid services. The psychiatric rehabilitation program is designed for individuals with mild psychiatric or behavioral needs and includes short-term rehabilitation, medication management, community reintegration, psychosocial skills training, and crisis management, all performed by professional mental health staff.
On-site specialty services allow residents to receive comprehensive care without needing to travel to outside appointments, freeing time for social programs, activities, and relaxation. Amenities include beauty and barber services, personalized laundry services, a private outdoor patio, religious and cultural services, daily activities, and community trips.
A monthly activity calendar keeps residents informed of upcoming events, and friends and family are welcomed to visit. The social services team supports residents and families during transitional periods, offering assistance with care planning, independent living skills, community placement, and discharge planning.
Westwood Village strives to maintain a calming, home-like environment where residents can rest and recover while receiving clinical care and therapy tailored to their individual needs, whether for traditional post-acute rehabilitation or psychiatric rehabilitation.
Types of Care at Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)
3.3overall · 20 ratings combined
3.3★ on Google (20)
Margaret Kansa
Mar 2026
We had a family member at Westwood. They took a chance on letting him in and the staff was just wonderful with him. He was content and we felt confident he was getting the best care we were able to arrange. The social worker, Dina, was especially helpfully in working with us and helping us understand how things were going and how we could help. I felt she took my phone calls and questions seriously.
Nate Fox
Jul 2025
Every time I call for my family member, I get rude women answering the phone, not giving me their name or position, and I'm not able to speak to my family member for what reason, I don't know. I guess I'll have to go there and file a full complaint to the DON.
Donquell Sanders
Nov 2024
I cannot recommend Westwood Village Skilled Nursing Facility highly enough! The level of care and professionalism here is truly exceptional. From the moment you walk through the doors, the staff makes you feel welcome and supported. What truly sets Westwood Village apart is their resident-centered approach to care. Every aspect of their services is designed to meet the unique needs and preferences of their residents, fostering an environment where individuals feel empowered, respected, and genuinely cared for. Whether it’s through personalized care plans, engaging activities, or their open communication with families, Westwood Village ensures that the residents are always at the heart of what they do. A special shoutout goes to their Assistant Administrator, Yvonne Thomas, whose leadership and dedication are evident in every detail. Yvonne is approachable, compassionate, and always available to ensure residents and their families feel supported and valued. Equally outstanding is Dina Yaffe, the Social Services Director, who goes above and beyond to address the emotional and social needs of every resident. Dina’s empathetic nature and her ability to offer thoughtful solutions ensure that each individual receives care tailored specifically to them. Her work reflects the facility’s commitment to enhancing the quality of life for all residents. The entire team at Westwood Village works seamlessly to create a warm, supportive, and resident-focused environment that truly feels like home. If you’re searching for a skilled nursing facility that prioritizes quality, compassion, and individualized care, Westwood Village is the ideal choice. Thank you, Yvonne, Dina, and the entire staff, for your unwavering dedication and exceptional service!
Nancy Shea D. A
Sep 2021
My elderly parent is currently a resident. I am thrilled at the caring, understanding and patience the staff shows towards every single resident. The building itself is simple and basic, nothing fancy or extravagant. As my mother has grown older, her needs for care have changed. Westwood has met EVERY SINGLE NEED. I am so reassured and confident that my mother is getting the exception care she wanted.
Government Inspection History
10 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 9, 2026Health Complaint1 citation
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 23, 2026
Oct 3, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025
Aug 25, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 3, 2025
Jul 1, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 11, 2025
Feb 11, 2025Health Complaint4 citations
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2025
Dec 13, 2024Fire Safety StandardHealth Standard7 citations
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2025
Apr 14, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024
Jan 31, 2024Fire Safety StandardHealth Standard14 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2024
Oct 8, 2023Health Complaint2 citations
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2023
Provide and implement an infection prevention and control program.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Oct 26, 2023
Mar 30, 2023Fire Safety StandardHealth Standard8 citations
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 13, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) offer?
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) offers Skilled Nursing / Long Term Care.
How much does Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) cost?
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) has not published its pricing. For context, communities in Chicago that publish rates start around $1,059 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) located?
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) is located at 2444 West Touhy Avenue in Chicago, Illinois.
What do families say about Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)?
Reviewers describe caring, attentive staff and strong social work support at this Chicago skilled nursing and psychiatric rehabilitation center, though some report rude phone staff and communication issues. The facility is basic in appearance but has met evolving care needs for long-term residents.
How did Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) do on recent health and safety inspections?
Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) had 10 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)?
Submit the Request Information form on this page to connect with Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home) and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Westwood Village Nursing and Rehabilitation Center (Formerly Westwood Manor Nursing Home)? Claim this listing to update photos, pricing, and details. It's free.
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