Sheri Maupin
Mar 2026
Westside Terrace Healthcare and Rehab has been great. Staff are kind and attentive. They put in a lot of thought and effort in supporting those they serve.
1 / 5Quick Facts
- Total units
- 165
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 165
- Inspections
- View history (18 citations)
CMS Care Compare
What Families Think
Most reviewers describe Westside Terrace Healthcare as clean, caring, and attentive, especially praising nursing staff, patient care attendants, and rehab therapists. A few families, however, report frustration with administrative communication after care meetings, and one review raised serious concerns about neglect and medication errors.
The Good
- Staff described as attentive, caring and respectful
- Facility described as very clean
- Therapy staff praised for rehab support
- Nurses and patient care attendants singled out for good care
- Individual staff members recognized by name for going above and beyond
The Bad
- One reviewer reported poor communication from administration after care meetings
- One report of medication errors, cold food and neglect concerns
- One family said calls to administration went unanswered
AI-generated from reviews and community data.
Westside Terrace Healthcare is a senior living community in Dothan, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 36 reviews.
About Westside Terrace Healthcare
Westside Terrace Healthcare is a skilled nursing and long-term care facility in Dothan, Alabama, licensed for 165 residents.
Family experiences vary. Several families praise the clinical and direct care staff, therapy teams, nurses, and patient care attendants, as attentive, respectful, and genuinely focused on recovery. The facility is also noted for cleanliness and overall appearance. However, families also report significant frustration with administrative communication; one family stated that questions were ignored and phone calls went unreturned. Another family raised serious concerns about medication errors, cold food, and a pattern they viewed as neglect, and indicated plans to report the facility to state regulators.
The community holds a 3.8 out of 5 rating across 36 Google reviews. Prospective families should expect a split picture: dedicated frontline staff and a clean environment alongside documented concerns about management responsiveness and care quality that warrant direct inquiry.
Types of Care at Westside Terrace Healthcare
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Westside Terrace Healthcare
3.8overall · 36 ratings combined
3.8★ on Google (36)
Keri Hussey
Dec 2025
Like I told them today and very loud I might add. They are a bunch of incompetent people working there. It is a sad display of Healthcare that I have ever witnessed. I told them that I will see to it that they are evaluated by the state for neglect, cold food and medication errors. I told them that since I'm not working I have plenty of time to dedicate to making dothan aware of the lack of accountability and incompetence that embodies westside terrace. When u bring something to their attention they act like they will fix it or address it. They will not admitted anything all they do is blame someone else. I would not entrust any of them with my goldfish or ant farm.
Kevin Cordes
Nov 2025
My son was here with me when I first admitted. He said he was recently at a brand new facility with 1 patient, and he was very impressed with how this facility smelled and looked, very clean compared to a brand new facility. Also, from the 1st day, staff has been very attentive and caring. The staff is also very respectful. The staff had 1 priority while taking care of me, and that was to recover from the stroke I have had. I appreciate each and every person that took care of me at westside terrace.
S Bean
Nov 2025
My mother has only been here for a few days, and I plan to update my review at the end of her stay. However, I just had to take a moment to recognize one of the staff members right away! THANK YOU, Neal! My family and I truly appreciate your patience, professionalism, and the way you’ve gone above and beyond to care for my mother. Your kindness and attention mean so much to us. ❤️❤️
Randy Hall
Jan 2025
My mother was there for many weeks for a fractured femur and humerus the therapy staff was great and so were the nurses on the hall , specifically her Patient care attendants. I have issues with the administration and the overall communication from those in charge of the facility . I felt that our questions were ignored and no one would return phone calls the common answer that we got was that person is off today. I think that patients families should be updated after every coordinated care meeting this did not happen in our situation.
Government Inspection History
3 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jul 29, 2022Fire Safety StandardHealth Standard7 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2022
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 7, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2022
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2022
Aug 15, 2019Fire Safety StandardHealth Standard7 citations
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2019
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2019
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019
Aug 9, 2018Fire Safety StandardHealth Standard4 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2018
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2018
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2018
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Westside Terrace Healthcare offer?
Westside Terrace Healthcare offers Skilled Nursing / Long Term Care.
Where is Westside Terrace Healthcare located?
Westside Terrace Healthcare is located at 501 North Woodburn Drive in Dothan, Alabama.
What do families say about Westside Terrace Healthcare?
Most reviewers describe Westside Terrace Healthcare as clean, caring, and attentive, especially praising nursing staff, patient care attendants, and rehab therapists. A few families, however, report frustration with administrative communication after care meetings, and one review raised serious concerns about neglect and medication errors.
How did Westside Terrace Healthcare do on recent health and safety inspections?
Westside Terrace Healthcare had 3 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Westside Terrace Healthcare?
Submit the Request Information form on this page to connect with Westside Terrace Healthcare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Westside Terrace Healthcare? Claim this listing to update photos, pricing, and details. It's free.
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