Susan Pardue
Jul 2026
First day showed the care for the resident was top priority.
Westpark Rehabilitation and Living
900 Westpark Way
3.6(79 ratings)
1 / 5Quick Facts
- Total units
- 140
- After-hours contact
- After-hours hotline added to reach management
- Recent change
- New administration and staff took over recently
What Families Think
Reviews for Westpark are sharply divided: several families report serious neglect, unanswered phone calls, and worrying medical oversight, while other reviewers—often referencing a staff member by name—praise a friendly team and note recent improvements under new management. The facility appears to have gone through a leadership change that some reviewers say improved conditions, though older concerns about care and communication persist in other accounts.
The Good
- Friendly, responsive staff noted by some reviewers
- Rehab helps residents regain strength and return home
- Recent change in administration cited as improvement
- After-hours hotline added to reach management
- Varied daily activity calendar for residents
The Bad
- One report of hour-long waits for basic care needs
- One report of a resident left unclean and unattended
- Building described as run-down with peeling paint, exposed outlets
- One report of an untreated wound leading to serious infection
- Several mentions of phone calls going unanswered
AI-generated from reviews and community data.
About Westpark Rehabilitation and Living
Westpark Rehabilitation and Living is a nursing home providing short-term rehabilitation and long-term care in Euless, Texas. The facility works with residents, families, and healthcare providers to develop comprehensive care and treatment plans tailored to individual needs.
The community offers both short and long-term rehabilitation services using hands-on therapeutic approaches. Staff focus on helping residents regain strength and mobility while providing comfortable, safe, and therapeutic care.
Westpark features a wide variety of activities designed to keep residents active and engaged. A monthly activity calendar offers morning-to-night programming options suited to individual preferences and abilities.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.6overall · 79 ratings combined
3.6★ on Google (79)
Michael Abston
Jul 2026
The staff is very attentive of the residents it was amazing .
Bryon Chesser
May 2026
Avoid Westpark Rehabilitation and Living. Our experience with this facility was unacceptable on every level. The building is run down—peeling paint, holes in the walls, missing electrical faceplates, loose outlets, and damaged furniture. It looked neglected and unsafe. The staff was not attentive to our loved one’s needs. One night he waited an hour for help to use the restroom. No one at the facility would answer the phone when we tried to call. I only reached someone because I had the Executive Director’s cell number. Communication is almost nonexistent. They do not answer calls, rarely respond to emails, and repeatedly failed to provide basic information we requested. Even the external hospice staff caring for him was ignored. We also have serious concerns about the quality of medical care he received. While he was there, he had an ulcer on his foot that the staff repeatedly told us was “getting better.” He is now in the hospital with a bone infection (Osteomyelitis) that required surgery. The surgeon told us there was a great chance he could lose his foot, but fortunately they were able to save it. This raises real questions about how closely the medical staff at Westpark were monitoring him—or if they were monitoring him at all. This facility failed our family, and I would never recommend it to anyone.
Susan
Mar 2026
Terrible food. They changed chefs, I understand, and the food is still horrible.
Brittany Escobar
Mar 2026
Carmen at West Park Rehab is truly an asset to the facility. Her marketing expertise, professionalism, and genuine care for residents and partners really stand out. She’s always responsive, knowledgeable, and a pleasure to work with. You can tell she’s passionate about what she does and it shows in the relationships she builds. Highly recommend working with her and the West Park team!”
Frequently Asked Questions
What types of care does Westpark Rehabilitation and Living offer?
Westpark Rehabilitation and Living offers Skilled Nursing / Long Term Care.
Where is Westpark Rehabilitation and Living located?
Westpark Rehabilitation and Living is located at 900 Westpark Way in Euless, Texas.
What do families say about Westpark Rehabilitation and Living?
Reviews for Westpark are sharply divided: several families report serious neglect, unanswered phone calls, and worrying medical oversight, while other reviewers—often referencing a staff member by name—praise a friendly team and note recent improvements under new management. The facility appears to have gone through a leadership change that some reviewers say improved conditions, though older concerns about care and communication persist in other accounts.
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