Austen
Jun 2026
I am concerned about several issues affecting the quality of care and living conditions at this facility.<br><br>The facility appears to have an ongoing bed bug infestation that has not been adequately addressed. In addition, several staff members have displayed behavior that residents may perceive as rude, disrespectful, or unprofessional.<br><br>There are also concerns regarding the activities and events program. It has been reported that residents are expected to pay for meals, nail services, and other expenses incurred by the Activities Coordinator during outings, which may be inappropriate and should be reviewed.<br><br>Furthermore, the Registered Nurse, Bre, is often unavailable when needed, and interactions with residents and family members have at times been perceived as dismissive or unprofessional.<br><br>These concerns warrant prompt attention to ensure residents are treated with dignity, respect, and provided with a safe living environment.









