My husband , Charlie Mullen was at West Village Rehab for about 6 weeks, after he broke his hip and fractured his pelvis. The staff is very professional and caring. His physical therapists, Maria and Steven were outstanding, and he made a lot of progress while he was there. Even the food, for the most part, was pretty good. They also have a lovely outdoor garden, where Charlie and I had many meals.
Greetings! Words cannot describe the great care given to me by this center. It all started when I broke my leg in three places this March, landed in hospital(Cornell Weill which was phenomenal care), was recommended to this center. After so much meds, I was very nervous, I never even visited a center like this before, but no worries, my anxieties were eased by ALL the staff at this center! Ok, here it goes:
Intake: smooth and flexible, I was in a priv room, Brandon greeted me at the front desk,and was friendly and reassuring, he offered me laundry services up front, made the arrival easy/smooth.
Nurses Aids: The best care for the 3rd floor, Jean, Patricia, Ms. Baxter Margaret, and ALL the aides could not be more compassionate, very attentitive to our needs, and cleanliness. Response time when ringing was immediate. The kindness is unparalleled.
Housekeeping: Desmond/ crew kept the rooms, all areas, spotless, every vent was cleaned, all floors shined, all bathrooms were impecably cleaned with germ killing agents that were safe. Linens, blankets were changed DAILY, beds were made while you ate or went to therapy. HOTEL SERVICE!
Nurses: on top of their game! They medicated according to orders, when I felt off, they would address meds immediately , worked with docs to update notes asap, KINDNESS is the key word, sympathetic to pain and discomfort and advised where allowed/necessary. Haisley, Danielle, D.J. and Winston were like family!
Doctors and nurse practitioners: ALSO on their game, and Ignatius the nurse pract. for our floor did his rounds and addressed all concerns with professionalism and again, kindness.
Physcial and OT : Again it could not be better, they really encouraged me to meet my goals so i could go home...especially, Maria, Billie, and Alice really got me moving and were key to help me heal faster, my doctor even responded that she was impressed with my progress. If I said "I can't" they kindly replied "YES YOU CAN!"
Social programming: to keep my spirits up, Brandon and Brian made it fun during activities, yes , even during Bingo, they are true positive motivators and kept my positivity flowing! I love you guys!
Management: Thank you Clarissa and Rachel for listening to me, Clarissa you are a true leader, calm, and a great listener.
Psychology/Psychiatry: Thank you Anthony for listening to my angst when I got there, and I look forward to future sessions,
THE THIRD FLOOR ROCKS! Sorry, my photos wont load, there is too many of them , good ones!
Readers, if you have to go to rehab in NYC, this is it! I give this more than 5 STARS!
P.S. thank you to Claudette for transport and to the staff in catering, the food was standard but thank you for catering to my special dietary needs! Jose!
