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West Valley Post Acute

7057 Shoup Ave

4.4(194 ratings)· West Hills average: 4.4

West Valley Post Acute — photo 11 / 5

Quick Facts

Total units
128
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
128
Quality Rating
CMS Five-Star Quality Measures rated facility
Admission Perk
New residents receive plush robes to keep
Activities Offered
Painting and floral arrangement classes available

What Families Think

Most reviewers describe West Valley Post Acute as a clean, welcoming rehab facility with attentive nursing and therapy staff, frequently singling out the social worker and head nurse by name for going above and beyond. However, one detailed report describes serious neglect, including sepsis and a stage 4 pressure wound, raising concerns about consistency of care.

The Good

  • Staff repeatedly praised as kind and attentive
  • Therapists described as excellent by families
  • Social worker credited with going above and beyond
  • Facility reported as clean and odor-free
  • CMS Five-Star Quality Measures rating
  • Patients say food is good

The Bad

  • One report of severe neglect leading to sepsis and pressure wound
  • One reviewer says wound care was inadequate
  • No published pricing information

AI-generated from reviews and community data.

About West Valley Post Acute

West Valley Post Acute is a skilled nursing facility and short-term rehabilitation center located in West Hills, California, providing 24-hour nursing care for patients recovering from surgery, illness, or injury.

The facility has been recognized by the Centers for Medicaid and Medicare Services (CMS) as a Five-Star Quality Measures Rated facility, indicating quality much above average based on health inspections, staffing, and quality measures.

The community emphasizes comfort during the recovery process and offers amenities designed to support healing. Upon admission, residents receive plush robes as gifts to take home, and the facility provides activities including painting classes, floral arrangement classes, and other engaging programs.

The care team includes nursing staff, therapists, and admissions professionals committed to patient safety and attentive care. The facility monitors residents carefully during their stay, including observation periods to ensure safe transitions after rehabilitation.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.4overall · 194 ratings combined

4.4★ on Google (194)

josh chaney

May 2026

via Google

My father recently had neck surgery and originally wanted to go to Topanga Terrace since he had been there before. When it came time for discharge, that unfortunately wasn’t an option and we were given the choice between going to Santa Monica or staying local at West Valley Post Acute in West Hills. I can’t say enough good things about the care he received at West Valley Post Acute. The staff went above and beyond for my 79-year-old father, who at the time couldn’t walk or take care of himself. Every single person we encountered treated him with kindness, patience, and genuine compassion. They truly made a difficult time much easier for our family and I’m incredibly grateful. Honestly, everyone on that team deserves recognition (and a raise). I would highly recommend this facility to anyone looking for quality care for their loved one.

Luis Alvarez

Mar 2026

via Google

My dad just recently was there for six weeks post op and rehabilitation for his hip replacement. The level of care the staff has provided my father has been wonderful. The facility was clean and welcoming. The staff from CNA's, Nursing, Front desk, Rehab/therapists and Social Worker Maya were so kind, helpful and supportive. I am grateful for the care they provide him.

Misty Harris

Mar 2026

via Google

Do not put your loved ones here. She came to this place under the recommendation of ucla west hills hospital. They don't provide proper care. Mom went into septic shock and got a respiratory infection. She sat in her own filth for hours. She was lucky to get one change in 24 hours. This caused a stage 4 pressure wound. No wound care. We will be seeking legal action. Protect your loved one from this horrible place. Nice and clean from the outside and they cannot be trusted.

Jose Rodriguez

Feb 2026

via Google

West Valley Post Acute is the best post acute facility in the Valley. My mother has been to 3 different post hospital rehab facilities over the last 4 years and this one is by far the best. The facility is always clean, it doesn't smells the staff are caring. The therapists are awesome. Social Worker Maya is always willing to go above and beyond, she gave me and my wife her personal cell phone if we had any concerns. I highly recommend this facility.

Sasson Sarooei

Jan 2026

via Google

My dad has been there for 2 weeks and this place has been the best rehab ever. My dearly departed mother was in a few rehabs in the valley and none were as nice as WHPA. The place is relatively new and the rooms are clean. My dad actually likes the food and asked us to bring him food again. Most importantly, the staff have been amazing. They’re all very helpful, friendly, and have a great attitude. Mariam, the head nurse is an absolute angel. My dad will need another surgery in a month and we are definitely bringing him back here.

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Frequently Asked Questions

What types of care does West Valley Post Acute offer?

West Valley Post Acute offers Skilled Nursing / Long Term Care.

Where is West Valley Post Acute located?

West Valley Post Acute is located at 7057 Shoup Ave in West Hills, California.

What do families say about West Valley Post Acute?

Most reviewers describe West Valley Post Acute as a clean, welcoming rehab facility with attentive nursing and therapy staff, frequently singling out the social worker and head nurse by name for going above and beyond. However, one detailed report describes serious neglect, including sepsis and a stage 4 pressure wound, raising concerns about consistency of care.

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