Derrick Keith
Jul 2026
Great place !!!
4.1(127 ratings)· Philadelphia average: 4.2
1 / 5CMS Care Compare
West Park Rehabilitation And Nursing Center draws largely positive feedback for its physical, occupational, and speech therapy programs and for attentive, compassionate nursing and CNA staff, with many reviewers crediting recent leadership changes for improved communication and care coordination. However, a handful of detailed reviews describe serious lapses in an earlier period, including slow call-button response, inadequate food/water access, pest issues, and short, rushed therapy sessions, alongside isolated complaints about dismissive administration and rude phone staff.
AI-generated from reviews and community data.
West Park Rehabilitation And Nursing Center is a senior living community in Philadelphia, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 127 reviews.
West Park Rehabilitation and Nursing Center is a skilled nursing and long-term care facility in Philadelphia, Pennsylvania. The 4.1-star rating across 127 Google reviews reflects a deeply divided picture: some families report meaningful improvements in residents' wellbeing and praise attentive staff, while others describe serious gaps in responsiveness and care quality.
Families who had positive experiences highlight compassionate individual staff members, effective therapy services, and engaging activities that lifted residents' spirits. One family noted their mother was "smiling and sharing dinner with another resident" after just days of her stay. However, recurring concerns in lower-rated reviews include slow response to call buttons, medication delays, inadequate pain management, and basic maintenance issues. One family described staff saying to a resident, "You have to wait, I don't feel like getting up", reflecting a pattern of dismissive attitudes that appears in multiple accounts.
Physical conditions are contested: some reviewers found rooms clean and comfortable, while others reported persistent odor problems and deteriorating facility infrastructure. A few families mentioned recent ownership changes and expressed hope for improvement, though the inconsistency in care experiences suggests implementation remains uneven across units and shifts.
With a 4.1-star rating based on 127 reviews, outcomes at West Park appear highly dependent on which staff members and units a resident encounters. Families considering admission should ask detailed questions about responsiveness protocols, medication oversight, and recent staffing stability.
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Help Me Choose4.1overall · 127 ratings combined
4.1★ on Google (127)
Derrick Keith
Jul 2026
Great place !!!
Joan Fink
Jul 2026
My husband was there back in the early 2000's, I would not have sent an animal there,my daughter would go everyday,they took his dessert away untill he ate his food,which he could not get most to his mouth without dropping it, they would yell at my daughter for helping him,and yes she gave him his dessert,I had him removed to V.A care where he was treated soooo much better.
Michael Ghee
Jul 2026
Good staffers and patient attention.
Deborah Mackey-Hill
Jun 2026
My rating of 5 stars is for my mother’s recent stay at West Park. All contact with staff has been positive, efficient and courteous. My mother, who is the hardest critic, enjoyed her stay and did not have one complaint. I would highly recommend west Park for Elder Care.
Jerry James
Jun 2026
My brother was a patient at West Park for about a month. Whenever I visited him I took notice of the cleanliness of his room and the facilities. My interactions with the nursing and physical therapy staff was always positive, friendly and pleasant.
11 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024
List the names and contact information of those in the facility.
Severity C of L: potential for minimal harm, widespreadCorrected May 15, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Park Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.
West Park Rehabilitation And Nursing Center is located at 4401 Haverford Avenue in Philadelphia, Pennsylvania.
West Park Rehabilitation And Nursing Center draws largely positive feedback for its physical, occupational, and speech therapy programs and for attentive, compassionate nursing and CNA staff, with many reviewers crediting recent leadership changes for improved communication and care coordination. However, a handful of detailed reviews describe serious lapses in an earlier period, including slow call-button response, inadequate food/water access, pest issues, and short, rushed therapy sessions, alongside isolated complaints about dismissive administration and rude phone staff.
West Park Rehabilitation And Nursing Center had 11 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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