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West Park Rehabilitation And Nursing Center

4401 Haverford Avenue

4.1(127 ratings)· Philadelphia average: 4.2

West Park Rehabilitation And Nursing Center, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
200
Respite care
Offers short-term respite stays for caregivers
Ownership change
Recently under new ownership with leadership changes
Prior facility identity
Building formerly operated as St. Ignatius nursing home

What Families Think

West Park Rehabilitation And Nursing Center draws largely positive feedback for its physical, occupational, and speech therapy programs and for attentive, compassionate nursing and CNA staff, with many reviewers crediting recent leadership changes for improved communication and care coordination. However, a handful of detailed reviews describe serious lapses in an earlier period, including slow call-button response, inadequate food/water access, pest issues, and short, rushed therapy sessions, alongside isolated complaints about dismissive administration and rude phone staff.

The Good

  • Strong physical, occupational, and speech therapy results
  • Compassionate, attentive nurses and CNAs frequently praised
  • Recently renovated, clean facility per many reviewers
  • Engaging activities like games, music, and social events
  • Reviewers note improved communication under newer leadership
  • Named social worker and admissions staff praised by families

The Bad

  • One detailed report of slow call-button response and understaffed nights
  • One report of pest sightings (roaches and mice) in resident room
  • One account of therapy sessions cut short (20-30 minutes, timed)
  • A few reviewers cite dismissive or unhelpful front-desk/administrative interactions

AI-generated from reviews and community data.

West Park Rehabilitation And Nursing Center is a senior living community in Philadelphia, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 127 reviews.

About West Park Rehabilitation And Nursing Center

West Park Rehabilitation and Nursing Center is a skilled nursing and long-term care facility in Philadelphia, Pennsylvania. The 4.1-star rating across 127 Google reviews reflects a deeply divided picture: some families report meaningful improvements in residents' wellbeing and praise attentive staff, while others describe serious gaps in responsiveness and care quality.

Families who had positive experiences highlight compassionate individual staff members, effective therapy services, and engaging activities that lifted residents' spirits. One family noted their mother was "smiling and sharing dinner with another resident" after just days of her stay. However, recurring concerns in lower-rated reviews include slow response to call buttons, medication delays, inadequate pain management, and basic maintenance issues. One family described staff saying to a resident, "You have to wait, I don't feel like getting up", reflecting a pattern of dismissive attitudes that appears in multiple accounts.

Physical conditions are contested: some reviewers found rooms clean and comfortable, while others reported persistent odor problems and deteriorating facility infrastructure. A few families mentioned recent ownership changes and expressed hope for improvement, though the inconsistency in care experiences suggests implementation remains uneven across units and shifts.

With a 4.1-star rating based on 127 reviews, outcomes at West Park appear highly dependent on which staff members and units a resident encounters. Families considering admission should ask detailed questions about responsiveness protocols, medication oversight, and recent staffing stability.

Types of Care at West Park Rehabilitation And Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of West Park Rehabilitation And Nursing Center

4.1overall · 127 ratings combined

4.1★ on Google (127)

Joan Fink

Jul 2026

via Google

My husband was there back in the early 2000's, I would not have sent an animal there,my daughter would go everyday,they took his dessert away untill he ate his food,which he could not get most to his mouth without dropping it, they would yell at my daughter for helping him,and yes she gave him his dessert,I had him removed to V.A care where he was treated soooo much better.

Michael Ghee

Jul 2026

via Google

Good staffers and patient attention.

Deborah Mackey-Hill

Jun 2026

via Google

My rating of 5 stars is for my mother’s recent stay at West Park. All contact with staff has been positive, efficient and courteous. My mother, who is the hardest critic, enjoyed her stay and did not have one complaint. I would highly recommend west Park for Elder Care.

Jerry James

Jun 2026

via Google

My brother was a patient at West Park for about a month. Whenever I visited him I took notice of the cleanliness of his room and the facilities. My interactions with the nursing and physical therapy staff was always positive, friendly and pleasant.

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Government Inspection History

11 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 30, 2026Health Complaint2 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

Jan 28, 2026Health Complaint1 citation
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 16, 2026

Jan 8, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026

Dec 18, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2026

Jul 1, 2025Health Complaint2 citations
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025

Feb 21, 2025Fire Safety StandardHealth Standard10 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

  • Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025

Dec 5, 2024Health Complaint1 citation
  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2025

Sep 30, 2024Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

Sep 19, 2024Health Complaint1 citation
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2024

Apr 5, 2024Fire Safety StandardHealth Standard8 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2024

  • List the names and contact information of those in the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected May 15, 2024

Aug 23, 2023Health Complaint1 citation
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 18, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Park Rehabilitation And Nursing Center offer?

West Park Rehabilitation And Nursing Center offers Skilled Nursing / Long Term Care.

Where is West Park Rehabilitation And Nursing Center located?

West Park Rehabilitation And Nursing Center is located at 4401 Haverford Avenue in Philadelphia, Pennsylvania.

What do families say about West Park Rehabilitation And Nursing Center?

West Park Rehabilitation And Nursing Center draws largely positive feedback for its physical, occupational, and speech therapy programs and for attentive, compassionate nursing and CNA staff, with many reviewers crediting recent leadership changes for improved communication and care coordination. However, a handful of detailed reviews describe serious lapses in an earlier period, including slow call-button response, inadequate food/water access, pest issues, and short, rushed therapy sessions, alongside isolated complaints about dismissive administration and rude phone staff.

How did West Park Rehabilitation And Nursing Center do on recent health and safety inspections?

West Park Rehabilitation And Nursing Center had 11 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Park Rehabilitation And Nursing Center?

Submit the Request Information form on this page to connect with West Park Rehabilitation And Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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