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West Oaks Senior Care & Rehab Center is a senior living community in Detroit, Michigan offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Salon / Barber and Housekeeping. Families rate it 3.5 out of 5 across 98 reviews.
West Oaks Senior Care & Rehab Center in Detroit, Michigan is a skilled nursing facility offering short-term rehabilitation and long-term care. The center specializes in providing a bridge of care from hospital to home for patients recovering from acute medical events or surgery.
The facility provides physical, occupational, and speech therapy services available seven days a week. Medical and therapeutic support is delivered by a nursing and aide staff within the community.
Resident amenities include modern conveniences such as Wi-Fi, flat-screen TVs, cable television, an on-site salon and barbershop, and restaurant-style dining options. The community emphasizes creating a family atmosphere for both short-term rehabilitation patients and long-term care residents.
Located on Eight Mile Road in Detroit, West Oaks operates under NexCare management and focuses on treating residents with respect and dignity during their stay.
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Help Me Choose3.5overall · 98 ratings combined
3.5★ on Google (98)
Kayla T “princess kayla”
Aug 2026
No central air at all and detroit has been having extreme heat this summer. The overall aesthetic of the facility was very distasteful and there either needs to be more staff hired OR the staff hired needs extra training. Staff member had the nerve to refuse help in an emergency before discharge papers were signed which is VERY unprofessional.
Artencie Turner
Jun 2026
I took my two ladies there and I was very pleased and Debra from administration is kind,caring and very professional I also appreciate all the staff there Brenda,Desk Debra etc...... social worker was very kind I left them there feeling very comfortable and when I picked them up they both look clean and happy Great job West oaks don't put Detroit down when it comes to nursing facility this one is all that!!!! Check it out,!
Jamie Lee
Jun 2026
My dad was in this center, he ended up being transferred to the hospital for a bedsore as large as a beach ball, they weren’t turning him and he to have 3 surgeries, long story short, he ended up passing away on his birthday. This place is horrible, I wouldn’t recommend this place to anyone. They have not heard the last from me.
Jaci Rich
Sep 2025
Dismal place for your love ones. The majority of the staff were rude and some treated patients poorly. The facility put on a “big show” on admission day, asking about the patients dining preferences and hobbies, then turned around and served the same unpalatable “slop” unfit for most patients. The facility was/is old and outdated with little room for recreation. There were no single units for purchase, making it extremely uncomfortable for those patients desiring privacy and personal comfort. The so called garden/ patio was about 6x8 feet located in the alley! Yes the alley. The therapy OT and PT was marginal and very brief. The post care case management referrals were horrific. Case worker did not return any calls. So thankful that my mother’s care at that facility was short term and that the insurance kicked her out after two and a half weeks. Now for the positives… 2 or 3 staff people stood out as caring. I am sure they work hard and deserve some credit for keeping optimism in a gloomy environment.
Janice Duker
Jun 2025
It would've been a higher rating from me .I reported the two times I had visited my sister mostly everyone treats me with respect. But th e second tome i came we visited in her room with my.pup who she loves dearly. I font know the m lady thar scolded us in the lobby No one came nurse to give her a pass so we could not leave we were saying our goodbyes my pup was sleeping on her nice and quiet just us talking and this one heavy set woman standing behind the receptionist was nasty and verbal about us leaving when instead of getting the nurse and getting my sister a pass she did nothing but over and over to get out with the dog when I got paperwork all us fine eith shots etc no problem from anyone else but her. She needs yo ho or have a goof talking to hie not to be rude with visitors I've been contacted by the.lady on charge. But wanted to let people no one needs to be treated nasty
10 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2025
Meet other general requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 19, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 14, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 30, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 12, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 19, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 25, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2023
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Oaks Senior Care & Rehab Center offers Skilled Nursing / Long Term Care.
West Oaks Senior Care & Rehab Center is located at 22355 W Eight Mile Rd in Detroit, Michigan.
West Oaks Senior Care & Rehab Center had 10 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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