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West Melbourne Health and Rehabilitation Center

2125 West New Haven Ave

3.1(117 ratings)· West Melbourne average: 4.3

West Melbourne Health and Rehabilitation Center, photo 11 / 4

Quick Facts

Total units
180
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180
Dining options
Choice of private-room dining or restaurant-style dining area
Care staffing
Nurses, CNAs, and therapists provide direct resident care

What Families Think

Reviews of West Melbourne Health and Rehabilitation Center are sharply divided: several families praise the rehab therapy team and specific caring staff members by name, while one detailed account describes theft, a resident-on-resident assault, urine odors, and medication oversight concerns. The community's 3.1 Google rating reflects this inconsistency in experience.

The Good

  • Rehab therapy staff frequently praised by name
  • Multiple reviewers felt staff were caring and attentive
  • Admissions and business office staff described as helpful
  • Common areas described as clean on positive visits
  • Private rooms and restaurant-style dining option available

The Bad

  • One detailed report of stolen belongings and lost clothing
  • One report of a physical altercation between residents
  • One report of persistent urine odor throughout the facility
  • One report of medications left unsupervised with a resident

AI-generated from reviews and community data.

West Melbourne Health and Rehabilitation Center is a senior living community in West Melbourne, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 117 reviews.

About West Melbourne Health and Rehabilitation Center

West Melbourne Health & Rehabilitation Center is a rehabilitation and long-term care facility located in West Melbourne, Florida. The community is staffed with professionally trained nurses, certified nurses' aides, and therapists who provide personalized care to residents.

The facility features beautifully decorated common areas and outdoor courtyards where residents can relax and participate in daily activities designed to keep them engaged. Rooms are equipped with cable television and complimentary Wi-Fi.

West Melbourne Health & Rehabilitation Center offers beautician services and laundry services to support residents' comfort and appearance. Residents have the flexibility to dine in their private rooms or in a restaurant-style dining area within the facility.

Types of Care at West Melbourne Health and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of West Melbourne Health and Rehabilitation Center

3.1overall · 117 ratings combined

3.1★ on Google (117)

Mary Atkins

May 2026

via Google

If I could give negative stars I would! Avid this facility like the plague. My mother recently got out and moved closer to me . But in her 9 months stay . Her necklace was stollen with my brothers ashes . Her clothes were constantly stolen or lost. She got into a physical fight with another patient. Nothing was properly done. They moved her to the other side of the facility and let the other lady get away with assault.I was told that they would write me a check which I have yet to receive with the stolen goods. She was a fall risk that would end up in the hospital a lot . Every time I visited the facility, it had a strong smell of urine, no matter what wing you walk down. Nurses we ok , social services , waste of time . The rooms are out dated . You can’t send a package without it going missing or stolen. I physically brought a hand full of medicine to the nurse practitioner . After moving my mom’s stuff so that means the nurses are not watching them take their meds. I’m sure there are better facilities in the area.

Gretchen James

May 2026

via Google

I would go back there again for rehab. All of the staff is very friendly. Not like other places I have been. My CNA during the weekdays Chanice (hope my spelling is correct) is the best. If you get her you are really lucky! Please recommend to anyone you know that needs rehab. One last thing SU is the best dressed.

Tatiana

Jan 2026

via Google

We had a unique experience as my mom was coming from out of county and was short term after a fall, but let me tell you the experience from day 1 was amazing! Jen in admissions was so helpful and so caring, all the CNA's, Marie, Sandy, there were a couple others and I can't remember their names, and the RN's were amazing and made sure my mom was well taken care of, therapy was great as well! Areas were clean and well kept, no bad smells (like in other rehabs), common areas were nice and check in was always so kind, food was okay but that's to be expected. This will be our second stay at a rehab and this far exceeded my expectations and I am so glad we choose WM Health and Rehab, put all my worries to rest while she was there!

T Catron

Jan 2026

via Google

I really loved my stay at west melbourne, the staff was absolutely awsum very professional and extremely knowledgeable. I made sure after each of my surgeries that I would return to West Melbourne Health and Rehab. I've been to a few other places but none of them stacked up to the folks at West Melbourne some of the new places were new and pretty but there staff was not there at heart. At West Melbourne there staff was absolutely wonderful they were very caring and extremely friendly always there to help, I received the best rehabilitation on my legs, the PT rehab coach Andre was very knowledgeable and very professional and very caring, as were the OP rehab coaches, I received the best care ever. I'm usually not one to write but I will gladly write when I had an above average experience somewhere, and I really had one at West Melbourne Health and Rehab, it really was a blessing I found them!!

Carmelita Arandia

Aug 2025

via Google

My sister Gloria came here after being in the hospital. We were worried at first but after couple of days stay and met the staff, we felt at ease. They were all very helpful and always there for her, very friendly and wonderful. To mention some of the staff like Debbie, Scott, Bill, Barbara, Pam and others who she cannot remember the names. She said they were all very caring, very hard workers. She is very thankful to the CNA who gave her a shower, she cannot remember the name. She was very satisfied with the meals served at the Rehab. With regards to the Business Office Staff, I can say they were very approachable, coordinated and willing to help the family to ease with the paper works necessary. To mention the staff, we met like Marsha, Linda, Kristin. I will recommend West Melbourne Health and Rehabilitation Center to anybody who needs the services you offer. Thank you for everything you have done to my sister.

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Government Inspection History

5 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 4, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 14, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

Nov 7, 2024Fire Safety Complaint1 citation
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2024

Feb 6, 2024Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2024

Dec 14, 2023Fire Safety StandardHealth Standard13 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024

Mar 16, 2022Fire Safety StandardHealth Standard18 citations
  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2022

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2022

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 15, 2022

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Keep all essential equipment working safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does West Melbourne Health and Rehabilitation Center offer?

West Melbourne Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is West Melbourne Health and Rehabilitation Center located?

West Melbourne Health and Rehabilitation Center is located at 2125 West New Haven Ave in West Melbourne, Florida.

What do families say about West Melbourne Health and Rehabilitation Center?

Reviews of West Melbourne Health and Rehabilitation Center are sharply divided: several families praise the rehab therapy team and specific caring staff members by name, while one detailed account describes theft, a resident-on-resident assault, urine odors, and medication oversight concerns. The community's 3.1 Google rating reflects this inconsistency in experience.

How did West Melbourne Health and Rehabilitation Center do on recent health and safety inspections?

West Melbourne Health and Rehabilitation Center had 5 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit West Melbourne Health and Rehabilitation Center?

Submit the Request Information form on this page to connect with West Melbourne Health and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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