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West Melbourne Health and Rehabilitation Center

2125 West New Haven Ave

3.1(117 ratings)

West Melbourne Health and Rehabilitation Center — photo 11 / 4

Quick Facts

Total units
180
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180
Dining options
Choice of private-room dining or restaurant-style dining area
Care staffing
Nurses, CNAs, and therapists provide direct resident care

What Families Think

Reviews of West Melbourne Health and Rehabilitation Center are sharply divided: several families praise the rehab therapy team and specific caring staff members by name, while one detailed account describes theft, a resident-on-resident assault, urine odors, and medication oversight concerns. The community's 3.1 Google rating reflects this inconsistency in experience.

The Good

  • Rehab therapy staff frequently praised by name
  • Multiple reviewers felt staff were caring and attentive
  • Admissions and business office staff described as helpful
  • Common areas described as clean on positive visits
  • Private rooms and restaurant-style dining option available

The Bad

  • One detailed report of stolen belongings and lost clothing
  • One report of a physical altercation between residents
  • One report of persistent urine odor throughout the facility
  • One report of medications left unsupervised with a resident

AI-generated from reviews and community data.

About West Melbourne Health and Rehabilitation Center

West Melbourne Health & Rehabilitation Center is a rehabilitation and long-term care facility located in West Melbourne, Florida. The community is staffed with professionally trained nurses, certified nurses' aides, and therapists who provide personalized care to residents.

The facility features beautifully decorated common areas and outdoor courtyards where residents can relax and participate in daily activities designed to keep them engaged. Rooms are equipped with cable television and complimentary Wi-Fi.

West Melbourne Health & Rehabilitation Center offers beautician services and laundry services to support residents' comfort and appearance. Residents have the flexibility to dine in their private rooms or in a restaurant-style dining area within the facility.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 117 ratings combined

3.1★ on Google (117)

Mary Atkins

May 2026

via Google

If I could give negative stars I would! Avid this facility like the plague. My mother recently got out and moved closer to me . But in her 9 months stay . Her necklace was stollen with my brothers ashes . Her clothes were constantly stolen or lost. She got into a physical fight with another patient. Nothing was properly done. They moved her to the other side of the facility and let the other lady get away with assault.I was told that they would write me a check which I have yet to receive with the stolen goods. She was a fall risk that would end up in the hospital a lot . Every time I visited the facility, it had a strong smell of urine, no matter what wing you walk down. Nurses we ok , social services , waste of time . The rooms are out dated . You can’t send a package without it going missing or stolen. I physically brought a hand full of medicine to the nurse practitioner . After moving my mom’s stuff so that means the nurses are not watching them take their meds. I’m sure there are better facilities in the area.

Gretchen James

May 2026

via Google

I would go back there again for rehab. All of the staff is very friendly. Not like other places I have been. My CNA during the weekdays Chanice (hope my spelling is correct) is the best. If you get her you are really lucky! Please recommend to anyone you know that needs rehab. One last thing SU is the best dressed.

Tatiana

Jan 2026

via Google

We had a unique experience as my mom was coming from out of county and was short term after a fall, but let me tell you the experience from day 1 was amazing! Jen in admissions was so helpful and so caring, all the CNA's, Marie, Sandy, there were a couple others and I can't remember their names, and the RN's were amazing and made sure my mom was well taken care of, therapy was great as well! Areas were clean and well kept, no bad smells (like in other rehabs), common areas were nice and check in was always so kind, food was okay but that's to be expected. This will be our second stay at a rehab and this far exceeded my expectations and I am so glad we choose WM Health and Rehab, put all my worries to rest while she was there!

T Catron

Jan 2026

via Google

I really loved my stay at west melbourne, the staff was absolutely awsum very professional and extremely knowledgeable. I made sure after each of my surgeries that I would return to West Melbourne Health and Rehab. I've been to a few other places but none of them stacked up to the folks at West Melbourne some of the new places were new and pretty but there staff was not there at heart. At West Melbourne there staff was absolutely wonderful they were very caring and extremely friendly always there to help, I received the best rehabilitation on my legs, the PT rehab coach Andre was very knowledgeable and very professional and very caring, as were the OP rehab coaches, I received the best care ever. I'm usually not one to write but I will gladly write when I had an above average experience somewhere, and I really had one at West Melbourne Health and Rehab, it really was a blessing I found them!!

Carmelita Arandia

Aug 2025

via Google

My sister Gloria came here after being in the hospital. We were worried at first but after couple of days stay and met the staff, we felt at ease. They were all very helpful and always there for her, very friendly and wonderful. To mention some of the staff like Debbie, Scott, Bill, Barbara, Pam and others who she cannot remember the names. She said they were all very caring, very hard workers. She is very thankful to the CNA who gave her a shower, she cannot remember the name. She was very satisfied with the meals served at the Rehab. With regards to the Business Office Staff, I can say they were very approachable, coordinated and willing to help the family to ease with the paper works necessary. To mention the staff, we met like Marsha, Linda, Kristin. I will recommend West Melbourne Health and Rehabilitation Center to anybody who needs the services you offer. Thank you for everything you have done to my sister.

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Frequently Asked Questions

What types of care does West Melbourne Health and Rehabilitation Center offer?

West Melbourne Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is West Melbourne Health and Rehabilitation Center located?

West Melbourne Health and Rehabilitation Center is located at 2125 West New Haven Ave in West Melbourne, Florida.

What do families say about West Melbourne Health and Rehabilitation Center?

Reviews of West Melbourne Health and Rehabilitation Center are sharply divided: several families praise the rehab therapy team and specific caring staff members by name, while one detailed account describes theft, a resident-on-resident assault, urine odors, and medication oversight concerns. The community's 3.1 Google rating reflects this inconsistency in experience.

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