Marie Jingle Soetidjo
May 2026
My father in law was at Brookdale for almost a year. When we were told the monthly fee would be increasing by over $500 a month we decided to change facilities. In his final week there (February), my mother in law negotiated the bill and wrote a final check. After that check was written, Brookdale then proceeded to charge her additional via auto draft that was over $1000 higher than her previous bill or the $500 and higher than the bill sent. She stopped the paper check, but has yet to receive the refund of the overpayment that was taken via auto draft. We have gone in person and been promised by Ken, the director, that it will be processed. I received a text from Ken on 3/26/26 saying the credit has been sent and asked for expedition. It has now been over 6 weeks since that text and she has still not received the refund owed to her. My mother in law is 80 years old, and should not be dealing with the stress of this facility stealing her money! The last week my father in law was at Brookdale, they allowed him to fall and he received no treatment for the fall while under their care. After he was moved the new facility had him xrayed and it was determined he broke his hip in the fall. Brookdale does not have the staff to accommodate their memory care unit, other patients were regularly going into my father in laws room there and taking his snacks/drinks. Caught sleeping in his bed, and one even urinated on the couch in his room like it was a urinal! Stay far away from Brookdale unless you plan to stay with your loved one 24/7 to ensure their care. And do not ever enroll in auto pay through Brookdale! Ken is a liar, do not trust a word he says!!!
