Dana Hendrick
Jun 2026
My mom had a great stay, everyone was very friendly & accommodating. Thank you for the positive experience.
West Haven Center For Nursing & Rehabilitation
310 Terrace Ave
3.3(39 ratings)· West Haven average: 3.5
1 / 2Quick Facts
- Total units
- 98
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 98
CMS Care Compare
What Families Think
Reviews of West Haven Center For Nursing & Rehabilitation are largely positive, with many families praising staff who treated residents like family and helped resolve issues quickly. However, one report described serious neglect, including slow response to call bells and staff who complained while assisting a resident, and another noted early equipment problems in a room.
The Good
- Staff treated residents like family, several reviewers say
- Social worker resolved room and care issues promptly
- Families report positive, caring experiences overall
The Bad
- One report of slow response to call bells and unmet needs
- One report of staff complaining while assisting residents
- One instance of a non-working phone and call bell in a room
AI-generated from reviews and community data.
About West Haven Center For Nursing & Rehabilitation
West Haven Center For Nursing & Rehabilitation is a skilled nursing / long term care community in West Haven, Connecticut. The community is licensed for up to 98 residents.
Families rate West Haven Center For Nursing & Rehabilitation 3.3 out of 5 based on 39 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.3overall · 39 ratings combined
3.3★ on Google (39)
Leah
Mar 2026
My mom was recently placed there after she had a bad fall. Not even 1 week in, she called me crying saying how she’s very uncomfortable and that the staff are mistreating her. The CNA’s take forever to come and help my mom and whenever they do help her they are always complaining saying things like “this is too much poo” or “why you pee yourself”. Why are they complaining when you are literally getting paid to clean your patients up?! My mom had wet herself because she been pressing the call light and yelling for help for about 30 Plus minutes and nobody came and helped her then when somebody finally came they turned their backs on my mom and she had to clean her pee up herself. Half the staff there are terrible and no patient there should be getting neglected. It don’t make no sense and this place should be shut down completely!
Gayle Lopez
Jan 2026
My dad was there for about 6 years The staff treated him like family I never had an issue they always were there for him and his family We would visit different times and it was never any different so I know it was not staged I would recommend any one to have your loved one go there they will be happy and safe 💕💕
Lillian Handy
Jan 2026
Excellent care to my father. They treated him like family. The staff went above,and beyond. I would highly recommend
Joan S
Mar 2025
I want to compliment Erin, one of the social workers that helped my sister when she first got there. It’s the only reason I give 4 stars. My sister wasn’t getting adequate treatment when she first got there. Also, her room had no working phone or a call bell. They gave her a bell to ring for assistance and most of the time didn’t hear it. Erin was able to move her to a different room with better care a working phone and a call bell. She checked on my sister frequently. I hope she gets the credit she deserves from management. Thank you Erin
Frequently Asked Questions
What types of care does West Haven Center For Nursing & Rehabilitation offer?
West Haven Center For Nursing & Rehabilitation offers Skilled Nursing / Long Term Care.
Where is West Haven Center For Nursing & Rehabilitation located?
West Haven Center For Nursing & Rehabilitation is located at 310 Terrace Ave in West Haven, Connecticut.
What do families say about West Haven Center For Nursing & Rehabilitation?
Reviews of West Haven Center For Nursing & Rehabilitation are largely positive, with many families praising staff who treated residents like family and helped resolve issues quickly. However, one report described serious neglect, including slow response to call bells and staff who complained while assisting a resident, and another noted early equipment problems in a room.
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