melody Bowen
May 2022
I love this facility! The residents are truly loved and cared for, They have numerous activities to keep the residents engaged and happy. All staff are very kind and helpful!
1 / 5Quick Facts
- Secured memory care setting
- Secured entrances and controlled access for residents
- Respite care
- Short-term respite stays available for caregivers
- Management change
- Recently came under new management team
- Personal needs account
- $66 per month set aside for residents
What Families Think
Reviewers of Wellington House, a secured memory care and respite community in Gastonia, NC, mostly describe attentive, caring staff and a noticeable improvement since a change in management. However, one detailed complaint raises concerns about delayed refunds of a resident's personal funds and difficulty getting responses from administration.
The Good
- Attentive, kind staff praised by multiple reviewers
- Residents describe as happy, engaged, and well cared for
- Numerous structured activities keep residents engaged
- Families report noticeable improvement under new management
- Secured environment designed for wandering-risk memory care residents
The Bad
- One report of unresolved refund of resident's personal funds
- One complaint of unresponsive, evasive administrator communication
AI-generated from reviews and community data.
About Wellington House
Wellington House is a memory care and respite care community in Gastonia, North Carolina, providing specialized support for individuals with Alzheimer's disease, dementia, and other memory-related conditions.
The community offers 24/7 trained staff and personalized care with a secured living environment designed for residents who may be at risk of wandering or require extra protection. Features include secured entrances, controlled access, monitored common spaces, and specialized dining to meet residents' unique needs. The facility provides structured daily activities and personalized care plans in a homelike setting intended to reduce stress and enhance well-being.
Wellington House emphasizes welcoming spaces and thoughtful amenities designed with resident comfort and lifestyle in mind. The community provides sensory-based programming and engaging activities to promote cognitive health and quality of life while supporting families with peace of mind through professional, compassionate care.
Types of Care
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
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Help Me ChooseReviews
3.6overall · 19 ratings combined
3.6★ on Google (19)
Joyce Floyd
Feb 2022
Had a great Clinical experience with my CNA students this summer. Staff was great. Administrator was very helpful during the students rotation and their Team of employees were awesome. The residents knew each employee individually and often single out their employee of their choice. The love shown by the employees for the residents were genuine. As a Clinical Instructor, I definately would recommend future residents and employees to Wellington House.
Gerry Little
Oct 2019
We where looking for placement for my father, it was a very hard decision to move him from home, we worried about how he would adjust to new surroundings. A friend highly recommend Wellington House. We check the reviews like we did with other facilities. And still decide to visit the Wellington House. We was greeted with nice staff, ( that was a+) Abbey Rauf (administrator) welcome us with a tour of the building. I was very impressed with the staff and department heads. I was expecting to see the worst after reading reviews. Resident having activities, Residents was very happy and dressed. (Not in bed) a+. We did decided to place my father at Wellington House, he has been there for 2 months now. He is very happy and really enjoying the food and staff 😊.. my family is happy. Thank you so much Wellington House. I know sometime my dad can be a hand full Gerry.
Kristy Wiggs
Oct 2019
The staff at Wellington house is attentive and helpful. This building is under new management, and has completely changed for the better. Recommended for your loved ones great care facility.
Sherry Weaver
Oct 2019
Do not send your loved ones to this facility. The only reason they have one star is because -10 is not allowed. Each resident has a personal account where $66/month is set aside in an account for their personal needs. My mother was transferred to another facility 3 months ago. I have repeatedly requested the money from her personal account and still have not received it. I get nothing but lies from Abbey Rauf. She hides behind her office door and has someone come out and ask you what you want before she will acknowledge you. She mostly ignores me but when she does respond it is all lies. She finally told me on September 13th that the check was “processed”. Still no check! NC Medicaid law says that all money must be refunded within 30 days. It has been 90 days. I filed a complaint with Affinity’s home office but got no acknowledgement at all. They cannot keep this money! Medicaid officials are involved now. My mother needs new clothes and they, for some reason, are holding on to the money that is rightfully hers. Wonder how many other time they have done this to residents. Perhaps it is because I told Abbey that I don’t believe a word she says. Well, I stand by that statement. I do not believe a word she says. If her family member is there and transferred please be aware of this and don’t let them get by with this. I will not stop and will take this wherever it needs to go to get resolution. I haven’t even began to discuss other issues regarding her care. Sherry Weaver
Frequently Asked Questions
What types of care does Wellington House offer?
Wellington House offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is Wellington House located?
Wellington House is located at 850 Majestic Ct in Gastonia, North Carolina.
What do families say about Wellington House?
Reviewers of Wellington House, a secured memory care and respite community in Gastonia, NC, mostly describe attentive, caring staff and a noticeable improvement since a change in management. However, one detailed complaint raises concerns about delayed refunds of a resident's personal funds and difficulty getting responses from administration.
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