4.4(294 ratings)· Rockland average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Webster Park are sharply split: many families praise the rehab experience, cleanliness, and friendly staff, while others report serious lapses in care during long-term stays. The community holds a 4.4 average from 294 Google reviews, but a few detailed accounts describe neglect and a resident death following a medical emergency.
AI-generated from reviews and community data.
Webster Park Rehabilitation & Healthcare Center is a senior living community in Rockland, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 294 reviews.
Webster Park Rehabilitation & Healthcare Center is a skilled nursing and long-term care community in Rockland, Massachusetts, licensed for up to 110 residents. All beds are certified for Medicare and Medicaid. The center is a for-profit facility operated as a limited liability company and holds a 5-star CMS overall rating.
The community offers 24-hour staffing with on-site registered nurses, medication management, and an emergency call system. Amenities include private rooms, wheelchair accessibility, dietary accommodations, housekeeping services, and gathering spaces for social activities.
Reviewers' experiences at Webster Park vary considerably. Some families report that staff went out of their way to help residents feel comfortable and provided clear communication about therapy plans and daily care. Visitors describe the facility as clean and note that staff members are friendly and responsive to questions. However, other reviewers raise serious concerns about negligence in medical care and inconsistency in basic assistance, citing issues with medication administration and gaps in daily support when residents do not actively advocate for their needs.
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Help Me Choose4.4overall · 294 ratings combined
4.4★ on Google (294)
Shirley Kelsch
Jun 2026
My girlfriend was just brought in there today and Webster Park is amazingly clean and the people are so friendly and it isn't even the week days yet. Time will tell but I think it is great. Shirley Kelsch (girlfriend of Lindas for 30 years)
Lauren Barker
May 2026
Please read these negatives before you decide to utilize this facility. I’m guessing some are fake. We read them and still thought, well they have good ratings with Medicare. The negligence is, honestly, hard to comprehend. My father went in on a Friday. By Sunday, he didn’t receive his bipap(life saving device) the first night and the second, the nurse put it on wrong and forgot to turn it on. By Sunday, he had a fall(not observed) and found they are not sure how long after. O2 82 which is a need to call 911, nevermind he fell and was on Eliquis. The nurse told us on Sunday morning that she would put in for bloodwork. After 4 hours we requested an ambulance. The supervisor, Grace, stated we were inpatient and there was no need as his O2 was fine. Meanwhile, he was showing signs of delirium along with inconsistent O2. My father died on Tuesday at 12:25pm. He was brought to the the ER on Sunday at our request and their defiance, was admitted to PCU upon arrival and died less than 48 hours later. We are reporting to Dept of Heath etc. 8 months later and still no follow ups from this company.
Phil Briggs
Apr 2026
Place is very clean, My brother said the food was good so far. He’s hard to please this is his second day. Nurses & staff are very nice.
Dennis Graham
Mar 2026
My mom was recently there for rehabilitation. The staff was absolutely fantastic and made my mom feel comfortable. They went out of their way to help, to make sure all of us felt comfortable with everything. They were always informative with the game plans on therapy and asking if there was anything anyone could do to make anything better. The entire staff was always so helpful with any questions i had, the place was always so clean , I would highly recommend webster park to anyone that has to go to rehab.
Peggy N
Mar 2026
This place is terrible. My brother was here for long term care. If you’re not a squeaky wheel don’t expect much. I felt we were finally at a point the facilty knew us and what our expectations were (nothing too deep, just get him out of bed and in his chair daily. Not a huge ask IMO). It was unfortunate that Webster Park had a fire displacing all their residents especially since we felt at least they knew to get him out of bed every day as that was our only ask. We were sent to another facility as a “temp” basis. I realized how badly my loved one was treated. I was able to stay at this other facility and am so happy. I have so much more to say about how terrible this place is and have names but will not stoop to that level. Just stay away from this place.
3 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure the physician properly assigns and delegates tasks to a qualified dietitian (or other qualified nutrition professional); or to a qualified therapist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected May 12, 2026
Dispose of garbage and refuse properly.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 22, 2026
Ensure medical gas and vacuum systems have documented maintenance programs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 9, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2023
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 21, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 9, 2023
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2023
Establish policies and procedures including evacuation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 9, 2023
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2023
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Severity B of L: potential for minimal harm, patternCorrected Nov 9, 2023
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Severity B of L: potential for minimal harm, patternCorrected Nov 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Webster Park Rehabilitation & Healthcare Center offers Skilled Nursing / Long Term Care.
Webster Park Rehabilitation & Healthcare Center is located at 56 Webster Street in Rockland, Massachusetts.
Webster Park Rehabilitation & Healthcare Center carries a 4.4 out of 5 rating from 294 Google reviews. Reviews of Webster Park are sharply split: many families praise the rehab experience, cleanliness, and friendly staff, while others report serious lapses in care during long-term stays. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Webster Park Rehabilitation & Healthcare Center had 3 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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