MyLivingChoice

Pavilion of Waukegan

2217 Washington Street

3.9(46 ratings)· Waukegan average: 4.3

Pavilion of Waukegan, photo 11 / 5

Quick Facts

Total units
112
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
112
Veteran care partnership
Contracted to care for eligible VA benefit recipients
Staffing ratio concern
One reviewer cited 3-4 CNAs for 30+ residents
Staff tenure
Some staff have worked there for years or decades

What Families Think

Reviews of Pavilion of Waukegan are mixed, with many families praising the rehabilitation therapy team, long-tenured caring staff, and community events, while a substantial number of reviewers describe serious concerns about staffing levels, slow response to resident needs, and food quality. A few reports raise more serious issues, including a COVID-related death, mishandled resident finances, and alleged rough treatment.

The Good

  • Rehab therapy praised for helping residents regain mobility
  • Long-tenured staff many families feel like family
  • Contracted to serve eligible veterans through VA benefits
  • Community events like Fall Fest and Spring Spectacle
  • Several reviewers describe a clean, welcoming atmosphere

The Bad

  • Multiple reports of slow response to call lights
  • Several complaints about food quality
  • One report of a COVID outbreak and resident death
  • One report of mishandled resident finances
  • Reported low CNA-to-resident staffing ratio on some floors

AI-generated from reviews and community data.

Pavilion of Waukegan is a senior living community in Waukegan, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 46 reviews.

About Pavilion of Waukegan

Pavilion of Waukegan is a skilled nursing / long term care community in Waukegan, Illinois. The community is licensed for up to 112 residents.

Families rate Pavilion of Waukegan 3.9 out of 5 based on 46 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Pavilion of Waukegan

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Pavilion of Waukegan

3.9overall · 46 ratings combined

3.9★ on Google (46)

Dion Martorano

Jul 2026

via Google

Do NOT send your loved ones to Waukegan Health & Rehab. There were a few good people there and I'm thankful for them, but the overall experience was a nightmare. They have rules only they know & punish visitors for breaking the unsaid rules. You ask for help and get ignored a lot. My father needed his medication at a certain time & they were continually late. That in turn would agitate my father, who has Alzheimer's. We told the staff we would do laundry & they would still take his clothes to wash, then lose them. Saw multiple patients going around in my dad's clothes. People steal all the time in there, so don't bring anything of value to the facility. The people running it are so bad that people keep quitting left and right. I've had numerous negative experiences with the staff and held it in until he was finally out.<br>My dad has a narrow throat & mixed with Alzheimer's, he needs to be fed by someone so he doesn't get aspiration pneumonia and die. They refused to feed him because, per their policy, they want people to feel independent. He can physically feed himself, but realistically he shouldn't feed himself. He doesn't understand small portions, just inhales. Information never gets properly transmitted because of all the staff changes and whatnot. I could go on for days about how bad they were. If you love your family member, don't send them here.

Jeri Shattuck

Jul 2026

via Google

William Shattuck was well taken care of in his final days cherre Shattuck was there for many years and now joined William Thank you for all you do for all your Residents

Patricia Garcia

Jun 2026

via Google

The most awful terrible and incompetent place to leave your LOVED ONE!!!!!huge mistake....think 💔 well before leaving your loved one here......we needed support at this most critical time!!!!!!! TOTAL LET DOWN!!!!

L. M.

Apr 2026

via Google

The staff is professional, courteous, and very friendly. Their therapy team is topnotch!

Briana S

Apr 2026

via Google

As a healthcare partner who works closely with this community, I have consistently observed excellent care at Pavilion of Waukegan. The facility is clean and well-maintained, with a fresh and welcoming environment. The food appears appetizing and well-prepared. The Administrator and Director of Nursing are highly engaged and actively involved in day-to-day operations. I would confidently recommend this facility to anyone seeking rehabilitation or long-term care for a loved one.

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Government Inspection History

10 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 29, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 21, 2026

Dec 2, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025

Oct 28, 2025Health Complaint1 citation
  • Honor each resident's preferences, choices, values and beliefs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 19, 2025

May 21, 2025Fire Safety StandardHealth Standard18 citations
  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 6, 2025

  • Meet requirements for the use of electrical equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 6, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 27, 2025

Jun 12, 2024Fire Safety StandardHealth Standard13 citations
  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 23, 2024

  • Ensure proper storage of liquid oxygen.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 23, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 22, 2024

Feb 13, 2024Health Complaint1 citation
  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2024

Dec 22, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 3, 2024

Nov 30, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2023

Nov 15, 2023Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023

Jul 27, 2023Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2023

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 20, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2023

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 16, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 20, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pavilion of Waukegan offer?

Pavilion of Waukegan offers Skilled Nursing / Long Term Care.

Where is Pavilion of Waukegan located?

Pavilion of Waukegan is located at 2217 Washington Street in Waukegan, Illinois.

What do families say about Pavilion of Waukegan?

Reviews of Pavilion of Waukegan are mixed, with many families praising the rehabilitation therapy team, long-tenured caring staff, and community events, while a substantial number of reviewers describe serious concerns about staffing levels, slow response to resident needs, and food quality. A few reports raise more serious issues, including a COVID-related death, mishandled resident finances, and alleged rough treatment.

How did Pavilion of Waukegan do on recent health and safety inspections?

Pavilion of Waukegan had 10 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pavilion of Waukegan?

Submit the Request Information form on this page to connect with Pavilion of Waukegan and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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