1 / 5CMS Care Compare
Families of short-term rehab and long-term care residents at Waterview Lodge consistently praise the cleanliness of the facility, the attentiveness of nursing and therapy staff, and the compassionate way staff handle emotional transitions like hip or leg fractures. Several reviewers highlight strong communication with case managers and doctors, though the community's overall Google rating is lower than the glowing reviews shown would suggest, hinting at a wider range of experiences.
AI-generated from reviews and community data.
Waterview Lodge Rehabilitation & Healthcare is a senior living community in Ashland, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 41 reviews.
Waterview Lodge Rehabilitation & Healthcare is a rehabilitation and healthcare center located in Ashland, Massachusetts, situated on a 12-acre woodland setting on the Ashland-Hopkinton line. The facility offers both short-term rehabilitation and long-term care services with private and semi-private room options.
The center provides medically supervised rehabilitation services including orthopedic, stroke, cardiac, and pulmonary rehabilitation programs. The facility is positioned conveniently between Boston and Worcester, with proximity to three regional hospitals.
In addition to rehabilitation services, Waterview Lodge operates two long-term care units where staff work with families to provide residents with a dignified and fulfilling lifestyle during extended stays. The facility emphasizes compassionate and quality care for its long-term residents.
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Help Me Choose3.6overall · 41 ratings combined
3.6★ on Google (41)
GZ
May 2026
Waterview Lodge Rehab and Healthcare is a very well-maintained facility. The rooms are clean, and the landscaping outside is beautiful as well. The nurses, PCAs, and everyone who works there are polite, compassionate, and helpful. They treat the residents with kindness and respect. I am incredibly grateful to Dr. Indira Desai and the entire second-floor staff at Waterview Lodge for the exceptional care they provide to my mother.
Gordon Woodbine
Apr 2026
I had never heard of Waterview Lodge and we chose it for it's proximity to our house when my wife broke her leg, We lucked out. It is a lovely facility, very welcoming, bright and spotless. The staff is beyond caring and my wife felt they became part of the family. Waterview Lodge was a good choice. In fact we chose it again when my wife broke her other leg several months later.
Anita Lewis
Feb 2026
I have a very medically and psychiatrically challenged client who recently moved into long term care at Waterview Lodge. Although initial communication/collaboration was a bit of a challenge, this was comfortable to discuss and successfully resolved. The overall care has been extremely good. Staff are attentive, caring and very available to the clients. Medications are administered in a timely fashion. The environment is clean, well organized and easy to navigate. Care plan meetings are regularly held, helpful, with goals reviewed and new ones established. Administration is attentive, values being kept informed about the clients and becomes appropriately involved in any and all concerns raised. I would and have recommended this facility for both short and long term client care. Anita Lewis PMHCNS-BC
Irina Kryzhevsky
Nov 2025
My mom has been residing at Waterview Lodge since she fractured her hip and was unable to return to her home. I cannot thank the staff enough for their compassionate care and support during this difficult and emotional transition. The case management team was especially tactful, caring, and understanding, guiding our family through every step with patience and clarity. Everyone here is exceptionally kind, and the entire atmosphere radiates comfort and warmth. The facility is also kept very clean, which adds tremendously to the sense of safety and well-being. The nurses are highly knowledgeable and respond promptly to any medical concerns. The nursing assistants are gentle, attentive, and make every effort to ensure that residents are comfortable and well cared for. The rehabilitation staff also deserves special recognition. They are incredibly skilled, patient, and compassionate. My mom absolutely loved her therapy sessions and looked forward to them every day. The food is delicious! My mom is a picky eater, yet every time I see her during or after meals, I’m delighted to find that she has enjoyed and finished her food. The activities staff has also been wonderful. They do their best to engage my mom—who primarily speaks Russian—in activities she can participate in despite the language barrier. I am incredibly grateful to the entire team at Waterview Lodge for the exceptional care they provide. Irina Kryzhevsky (Dora Torban’s daughter)
• Koki •
Aug 2023
The jWaterview Lodge Healthcare Facility Retirement Home is an exceptional establishment that truly stands out in its dedication to both its residents and their families. From the moment you step through the doors, it is evident that this facility prides itself on impeccable guest service. One cannot help but be mesmerized by the elegance and beauty that exudes from the very first glance. The interior decor is tastefully designed, creating an atmosphere of warmth and comfort. The attention to detail is apparent in every aspect, from the carefully chosen furnishings to the exquisite artwork that adorns the walls. The staff at the facility are not only highly trained professionals, but they also possess a genuine passion for caregiving. Their commitment to providing top-notch care and support is evident in every interaction. They go above and beyond to ensure the residents feel valued, respected, and most importantly, at home. The range of amenities and services offered at Waterview Lodge Healthcare Facility Retirement Home is nothing short of exceptional. From the spacious and well-appointed rooms to the beautifully landscaped gardens, every detail has been meticulously curated to enhance the residents' quality of life. The variety of recreational and social activities available ensures that there is something for everyone to enjoy. What truly sets Waterview Lodge apart is their personalized approach to care. Each resident is treated as an individual, with their unique needs and preferences taken into account. Whether it is assistance with daily tasks or specialized medical attention, the dedicated team strives to provide the highest level of care tailored to each resident's specific requirements.
4 inspection visits in the last three years, 69 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2026
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Establish methods for sharing information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 29, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 7, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 7, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Establish emergency prep training and testing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2025
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Dec 8, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 27, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 27, 2023
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 27, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 27, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Waterview Lodge Rehabilitation & Healthcare offers Skilled Nursing / Long Term Care.
Waterview Lodge Rehabilitation & Healthcare is located at 250 West Union Street in Ashland, Massachusetts.
Families of short-term rehab and long-term care residents at Waterview Lodge consistently praise the cleanliness of the facility, the attentiveness of nursing and therapy staff, and the compassionate way staff handle emotional transitions like hip or leg fractures. Several reviewers highlight strong communication with case managers and doctors, though the community's overall Google rating is lower than the glowing reviews shown would suggest, hinting at a wider range of experiences.
Waterview Lodge Rehabilitation & Healthcare had 4 government inspection visits in the last three years, with 69 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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