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Reviews of The Waters of Greencastle are sharply divided, with several families praising the compassionate care and rehab support their loved ones received, while others describe serious lapses in basic care and unprofessional management. The facility handles both short-term rehabilitation and long-term skilled nursing, including residents with cognitive decline.
AI-generated from reviews and community data.
The Waters of Greencastle is a senior living community in Greencastle, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 36 reviews.
The Waters of Greencastle is a senior living community in Greencastle, Indiana that provides short-term rehabilitation and long-term care services. The community offers personalized memory care designed to encourage connection, comfort, and daily engagement for residents with cognitive decline.
The community's care approach emphasizes helping residents recover strength, confidence, and independence through dedicated support. Staff work with residents whether they are staying for a short-term rehabilitation stay or seeking long-term residential care, aiming to help each person reach their fullest potential.
The Waters of Greencastle provides specialized services tailored to individual resident needs, including wound care and respiratory support. The community is designed to ensure residents feel safe, supported, and at home while receiving personalized attention to their unique care requirements.
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Help Me Choose3.5overall · 36 ratings combined
3.5★ on Google (36)
denise douglas
Apr 2026
i would think before putting a loved one in this place most of the staff from the administration down to the cna’s are rude and have absolutely zero bed side manners there were only a few nurses other staff and cna’s who were nice i was unaware that arguing with a resident is now okay and doing what they want and not listening to the needs of the residents i would never put someone i loved here.
Patricia Wright
Jan 2026
The Waters Of Greencastle is an excellent facility that truly cares for the residents there. They are kind, considerate of individual needs and do so many events to keep their residents actively participating as a group. Ice cream specials, special visitors who interact with the residents and accommodates familie's requests for birthday parties and other family events. The staff is wonderful and show compassion and understanding for each person there. I must be honest...I have never seen another facility that has even come close to The Waters. Thank you all for caring for the residents who need so much. Please never change! God bless.
Brenda Wells
Sep 2025
My mom was here for 5 years and received good care. She loved attending the church services and the entertainment they have there. The Waters truly does treat everyone like family
Clark Ferguson
Jul 2024
I broke both of my ankles and was at The Waters of Greencastle for around 3 months for rehabilitation. The Staff was the best. I know most people would think it would be terrible, but the Admin, Doctors, Nursing, CNA,, PT, OT, Dietary, and even the cleaning staff made my stay there the best and most enjoyable. They took very very good care of me. I had a lot of fun playing bingo and cards with the staff and residents there. I made a friend’s with the residents and staff at The Waters. I would recommend The Waters of Greencastle to anyone that had to go through a short term stay at the Waters. If I ever had to go through something like this again or had to go through a long term stay, it would be at The Waters of Greencastle.
Heather Fauber
Apr 2023
My grandma was recently at the Waters. Most of the nursing staff was good to her. However, the first week she was there, they left her sitting up in her chair until 1am bc they had forgotten about her. She went an entire week without being bathed. They continued to give her food her doctor said she couldn’t have. The place was not very clean . The administrator, Jenny was a very unpleasant person. She is very unprofessional. She talks badly to residents, family of residents, and staff . We placed my grandma somewhere else due to how she was treated by Jenny. After reading the reviews, I only see 5 stars from people who work there . Please do not send your loved ones to The Waters of Greencastle.
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 16, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2026
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 16, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 16, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
Meet other general requirements that are deficient.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 25, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 10, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 7, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 12, 2023
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 7, 2023
Implement emergency and standby power systems.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 9, 2023
Meet other general requirements that are deficient.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Waters of Greencastle offers Skilled Nursing / Long Term Care.
The Waters of Greencastle is located at 1601 Hospital Dr in Greencastle, Indiana.
Reviews of The Waters of Greencastle are sharply divided, with several families praising the compassionate care and rehab support their loved ones received, while others describe serious lapses in basic care and unprofessional management. The facility handles both short-term rehabilitation and long-term skilled nursing, including residents with cognitive decline.
The Waters of Greencastle had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Greencastle bring help to the house: daily living, companionship, and respite for family caregivers.
