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Asbury Towers Retirement Community

102 W Poplar St

4.1(16 ratings)· Greencastle average: 4.3

Asbury Towers Retirement Community, photo 11 / 5

Quick Facts

Total units
48
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
48
Ownership
Operates as a not-for-profit facility

What Families Think

Reviews of Asbury Towers are mixed, with several families praising the compassionate care given during hospice and long-term stays, especially the wound care and nursing support, while a couple of reports raise serious concerns about billing transparency and inconsistent attention to less independent residents. Overall Google rating sits at 4.1 out of 5 from a small pool of 16 reviews.

The Good

  • Nurses and CNAs praised for compassionate hospice care
  • Wound care team singled out for excellent healing results
  • Staff described as caring, patient, and thorough
  • Food and activities well-regarded by families
  • Strong family involvement encouraged

The Bad

  • One report of unresolved billing questions and unreturned invoices/records
  • One report describing inconsistent attention to less independent residents

AI-generated from reviews and community data.

Asbury Towers Retirement Community is a senior living community in Greencastle, Indiana offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 16 reviews.

About Asbury Towers Retirement Community

Asbury Towers Retirement Community is a 48-bed skilled nursing and long-term care facility in Greencastle, Indiana. The community serves residents requiring ongoing medical care and hospice support.

Family accounts of care quality are notably divided. Multiple families praise the nursing and CNA staff for attentive, compassionate care during both short-term and long-term stays, describing them as going "above and beyond." Others report concerns about consistency, one family noted their relative lost independence on a lower floor and felt residents were left in fixed positions without regular repositioning. A few families also cited frustrations with billing transparency and administrative responsiveness to inquiries.

Families who are satisfied highlight friendly staff, cleanliness, and a happy resident population. Activities and family involvement are mentioned as strong points. The facility maintains a 4.1-star rating across 16 Google reviews, reflecting this split in experiences.

Types of Care at Asbury Towers Retirement Community

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Asbury Towers Retirement Community

4.1overall · 16 ratings combined

4.1★ on Google (16)

Kathleen Kyle

Jun 2026

via Google

Father in law was patient here 3 years ago and received very poor care. Received a bill for over $18,000 and to this day never received an invoice showing hospice, Medicare and private nursing home payments. Have asked over multiple times and no response. Called the business office less than month ago and different employee would not help my husband and I . We have a local lawyer involved and have an appointment Monday with well known law firm to get medical records and billing info. Never received copies of medical re odds and went in personally to look at copies and no success. Also, first day of admission we were told by nursing management team and physical therapy team that therapy would be useless and didn’t even try. Do not recommend this facility. For a not for profit facility the bill for one month does not reflect this. Absolutely do not recommend this facility.

Jennifer Roose

Aug 2024

via Google

Asbury has the best residents and staff! The care is excellent and the food is fantastic! Many activities for the residents, and the families are always involved. It is truly one of the best facilities around Putnam County.

Janet Hroch

Jul 2024

via Google

Friendly staff. Clean. Residents are happy!

Cheryl Gross

Jun 2024

via Google

I'm in assisted living. I love it here!!

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Government Inspection History

3 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 30, 2026Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 22, 2026

  • Have restrictions on the use of highly flammable decorations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 22, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 29, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 22, 2026

Mar 28, 2025Fire Safety StandardHealth Standard9 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

Feb 9, 2024Fire Safety StandardHealth Standard35 citations
  • Properly install and monitor supervisory attachments on automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Construct fire resistant interior walls.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 22, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2024

  • Have an externally vented heating system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2024

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2024

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2024

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 4, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2024

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 21, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

  • Establish emergency prep training and testing.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

  • Develop a communication plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

  • Develop Emergency Preparedness policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 20, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Asbury Towers Retirement Community offer?

Asbury Towers Retirement Community offers Independent Living and Skilled Nursing / Long Term Care.

Where is Asbury Towers Retirement Community located?

Asbury Towers Retirement Community is located at 102 W Poplar St in Greencastle, Indiana.

What do families say about Asbury Towers Retirement Community?

Reviews of Asbury Towers are mixed, with several families praising the compassionate care given during hospice and long-term stays, especially the wound care and nursing support, while a couple of reports raise serious concerns about billing transparency and inconsistent attention to less independent residents. Overall Google rating sits at 4.1 out of 5 from a small pool of 16 reviews.

How did Asbury Towers Retirement Community do on recent health and safety inspections?

Asbury Towers Retirement Community had 3 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Asbury Towers Retirement Community?

Submit the Request Information form on this page to connect with Asbury Towers Retirement Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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