Kat Gurklies
Apr 2026
Meals are really good, and all the staffing is so nice! Love it here during my rehab stay!
1 / 5CMS Care Compare
Most families describe Mill Pond Health Campus as a caring, well-run skilled nursing and memory care community with attentive, long-tenured staff and good food. A few reviewers particularly praise the dedicated memory care unit, though one family reported a serious care and communication failure that led to a state citation.
AI-generated from reviews and community data.
Mill Pond Health Campus is a senior living community in Greencastle, Indiana offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 43 reviews.
Mill Pond Health Campus is a skilled nursing and long-term care facility in Greencastle, Indiana, licensed for 68 residents. The campus includes a Memory Care unit called Legacy Lane, designed for residents with dementia and other specialized needs.
Families consistently praise the attentiveness and compassion of staff, with particular recognition for named caregivers who build relationships over time and adapt care plans to individual preferences. One family wrote that staff "understood mom's needs, her routine, what she loved." Residents benefit from organized activities including monthly brunches, Friday game hours, and weekly social events. The facility is described as clean and welcoming, with family-style meals served on regular dishware rather than plastic, and rooms that feel residential rather than institutional. Communication with families about resident care and updates is noted as prompt and thorough, even during end-of-life situations.
However, the rating reflects significant variation in experiences. While most reviewers report consistent, compassionate care and well-maintained facilities, a small number of families report serious concerns including inadequate call-light response times, staffing shortages, and in one case, allegations of care lapses during a brief stay. These contradictions suggest experience quality may depend on unit placement or timing.
Mill Pond holds a 4.2/5 Google rating based on 43 reviews, with the majority five-star ratings balanced against isolated one-star accounts citing significant care and safety concerns.
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Help Me Choose4.2overall · 43 ratings combined
4.2★ on Google (43)
Kat Gurklies
Apr 2026
Meals are really good, and all the staffing is so nice! Love it here during my rehab stay!
Robert Atkins
Apr 2026
My mom died within 2 weeks entry to here, they was cited by indiana for not utilizing my mom's machines she needed to live and life's journey hospice overdosed her here as well this place stinks and is the worse facility I ever seen. I went against where I wanted mom at owen valley, which take a tour for yourself and inhale and look around ,her family insisted this milpond was top notch they all live close to there said mom would have more visitors, before ever listening to family go with your gut on your parents nursing home and hospice when the time comes or the consequences will haunt you forever... rest in peace Katherine Helen Atkins I'm so sorry mom
Kevin Aikman
Feb 2026
We moved my mother here from another facility and are very pleased with the care and food as well as activities. Most importantly, we have noticed that Mill Pond has long term staff members in many important positions which makes for a pleasant home-like atmosphere.
Lana Nash
Nov 2025
“The staff at Mill Pond has been incredibly caring and attentive to my loved one. The facility is clean, well-maintained, and feels welcoming. Communication is excellent—they always keep our family informed. I’m grateful for the compassion and professionalism shown every day. Highly recommend!”
Andrea Williams
Sep 2025
Staff is very friendly and helpful! When I walk in I am always greeted with a smile from everyone working. Any questions or concerns I may have they are prompt with finding answers and getting things taken care of. My mom’s room is always clean and the food is top notch. Their social events seem well organized and the residents always look forward to them. My biggest statement to all of my friends and family is that I never have to worry about the care my mom is getting because I know she is getting the best!
5 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 25, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 22, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 22, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mill Pond Health Campus offers Memory Care and Skilled Nursing / Long Term Care.
Mill Pond Health Campus is located at 1014 Mill Pond Lane in Greencastle, Indiana.
Most families describe Mill Pond Health Campus as a caring, well-run skilled nursing and memory care community with attentive, long-tenured staff and good food. A few reviewers particularly praise the dedicated memory care unit, though one family reported a serious care and communication failure that led to a state citation.
Mill Pond Health Campus had 5 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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