Roman
Apr 2026
They were disrespectful to my loved one and did not care for him. One time he was screaming for a hour and they did not come to care for him and then tried to act like it did not happen .
1 / 5Quick Facts
- Total units
- 123
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 123
- Inspections
- View history (35 citations)
- Care focus
- Short-term rehab plus long-term skilled nursing care
- Specialized care
- On-site wound care and respiratory support services
- Memory care approach
- Dedicated memory care program for connection and comfort
CMS Care Compare
What Families Think
Reviews for The Waters of Dillsboro-Ross Manor are sharply mixed, with one family praising the staff and food, but several others describing serious lapses in cleanliness, supervision, and basic care. Multiple reports raise concerns about neglect, unanswered call lights, and slow response to medical issues.
The Good
- One family reports happy resident and good food
- Caring staff noted by at least one reviewer
- Offers memory care and short-term rehabilitation
- Specialized services like wound care and respiratory support
The Bad
- Multiple reports of filthy conditions and strong odors
- Several accounts of neglect, missed showers, and unkempt residents
- One detailed report of infrequent PT, theft, and poor communication
- One report of slow response to resident distress and medical decline
AI-generated from reviews and community data.
The Waters of Dillsboro-Ross Manor is a senior living community in Dillsboro, Indiana offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 45 reviews.
About The Waters of Dillsboro-Ross Manor
The Waters of Dillsboro-Ross Manor is a senior living community in Dillsboro, Indiana, offering short-term rehabilitation and long-term care services. The facility provides personalized memory care, recovery programs, and a range of specialized medical services including wound care and respiratory support.
The community emphasizes creating an environment where residents feel safe and supported. Care staff work to help residents reach their fullest potential, whether for short-term stays or ongoing long-term support, with a focus on rebuilding strength, confidence, and independence.
The memory care program is designed with specialization to encourage connection and comfort, supporting residents in living each day to the fullest. Beyond memory care, the facility offers various specialized services tailored to individual resident needs.
Types of Care at The Waters of Dillsboro-Ross Manor
Memory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Waters of Dillsboro-Ross Manor
3.8overall · 45 ratings combined
3.8★ on Google (45)
Shelby Dawn
Mar 2026
My mamaw was there for almost 3 hours and nobody helped her to get dressed, she was still in a hospital gown after being transported, nobody came to get her lunch tray until hours later, the place was absolutely filthy, it smelled strongly of old pee, the outside was a mess and the staff was rude. I wouldn't recommend anybody put their loved ones here.
Vanessa Sandlin
Mar 2026
If I could give 0 stars I would. Place was filthy, the area they gave my grandmother was tiny. It wasn't much more than her bed. The place stinks. Some of the residents were completely unkempt, no shoes on, full dirty diapers, unwashed hair. The main lady I talked to to get grandmother out was rude and unwelcoming. My grandmother was there for less than three hours before we refused to let her stay. It was totally heartbreaking to see a facility like this in the state it was in.
Ana Eckstein
Aug 2025
Great places
Danielle Rust
Aug 2025
The staff are great with their residents! Administration does there best to accommodate there staff and their needs!!
Government Inspection History
10 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 26, 2026Fire Safety StandardHealth Standard10 citations
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 20, 2026
Implement emergency and standby power systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Feb 5, 2026Health Complaint1 citation
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 18, 2026
Jul 18, 2025Health Complaint3 citations
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 13, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2025
Jun 17, 2025Health Complaint4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
May 16, 2025Health Complaint1 citation
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Mar 6, 2025Fire Safety StandardHealth Standard7 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 4, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 4, 2025
Feb 3, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 9, 2025
Mar 26, 2024Fire Safety StandardHealth ComplaintHealth Standard7 citations
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 29, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Sep 29, 2023Infection ControlNo citations
Aug 23, 2023Health Complaint1 citation
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 21, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Waters of Dillsboro-Ross Manor offer?
The Waters of Dillsboro-Ross Manor offers Memory Care and Skilled Nursing / Long Term Care.
Where is The Waters of Dillsboro-Ross Manor located?
The Waters of Dillsboro-Ross Manor is located at 12803 Lenover St in Dillsboro, Indiana.
What do families say about The Waters of Dillsboro-Ross Manor?
Reviews for The Waters of Dillsboro-Ross Manor are sharply mixed, with one family praising the staff and food, but several others describing serious lapses in cleanliness, supervision, and basic care. Multiple reports raise concerns about neglect, unanswered call lights, and slow response to medical issues.
How did The Waters of Dillsboro-Ross Manor do on recent health and safety inspections?
The Waters of Dillsboro-Ross Manor had 10 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Waters of Dillsboro-Ross Manor?
Submit the Request Information form on this page to connect with The Waters of Dillsboro-Ross Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Waters of Dillsboro-Ross Manor? Claim this listing to update photos, pricing, and details. It's free.
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