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Waters Edge Health & Rehabilitation Center

3415 N Sheridan Rd

3.7(96 ratings)· Kenosha average: 3.9

Waters Edge Health & Rehabilitation Center — photo 11 / 2

Quick Facts

Total units
128
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
128
Care setting
Skilled nursing with short-term rehab and long-term care
Therapy support
On-site physical and occupational therapy staff

What Families Think

Reviews for Waters Edge are sharply divided: some family members describe attentive, respectful staff and clean, well-tended residents, while others report serious lapses in hygiene, staffing levels, and even an alleged abuse incident. The community offers skilled nursing, short-term rehab, and long-term care, but the mix of reviews suggests inconsistent care quality depending on unit, shift, or timing.

The Good

  • Staff described as friendly and respectful by several visitors
  • Some residents reported clean, well-positioned, and presentable
  • On-site physical and occupational therapy for rehab
  • Strong security protocols for visitors

The Bad

  • Multiple reports of understaffing and slow response to nurse calls
  • Serious hygiene neglect reported, including unwashed residents and dirty rooms
  • One report alleging physical abuse by a staff member
  • Concerns raised about lack of consistent on-site doctor availability

AI-generated from reviews and community data.

About Waters Edge Health & Rehabilitation Center

Waters Edge Health and Rehabilitation Center in Kenosha, Wisconsin provides skilled nursing services, short-term rehabilitation, and long-term care services tailored to individuals with specialized care needs.

The center's team of skilled therapists and clinicians offers a comprehensive range of therapy and care programs for treating post-acute challenges. Skilled nursing services address a variety of clinical needs, supported by physical therapy and occupational therapy staff.

Residents participate in enriching daily activities designed to promote engagement and quality of life. The center emphasizes personalized care options that allow each individual to live their best life, with staff described as friendly, thorough, and dedicated to supporting residents' wellbeing and recovery.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.7overall · 96 ratings combined

3.7★ on Google (96)

RENISHA MURILLO

Apr 2026

via Google

I went to visit my sister and I was very impressed with the care she has been given. Her room was clean she was properly positioned and presentable. The staff was very respectful of my time with her . I only had a slight issue with some odors once I entered but the housekeeping staff was busy taking care of the building. THANK YOU ALL FOR YOUR SACRIFICE OF SERVICE TO MY SISTER ❤️

David Lee

Mar 2026

via Google

My visit was very pleasant from the time I walked through the doors from the staff to some of the residents that were lounging in the lobby areas I was very satisfied of the report I was given along with my other family members thanks for all that you ALL you do for my family member Mildred Meyers room 128 have a Happy and wonderful EASTER 🐰

Tim W.

Feb 2026

via Google

Terrible experience. Understaffed causing delays in service, long wait times on nurse call. Rehab was very disappointing , No differation between nursimg home and rehab. Very noisy all night. I WOULD NEVER GO BACK.

Janay Newman

Jan 2026

via Google

If I could leave zero stars on this I would. My dad was abused here in April 2025. The CNA responsible, Jahnix, was taken to court by the state with eyewitnesses that saw her shove him so hard that he smashed his head and was bleeding uncontrollably, then sent to the hospital. She threatened other staff to not tell, but luckily one staff member was brave enough to not listen to her. The case was dismissed only because the DA appointed by the state was incompetent and failed to show that he was 60 years and up. By the time the case went to court, Watersedge conveniently lost video footage of the defendant being aggressive with my dad. In his time there, he was not fed, he was not bathed, and I’m not even sure that there was a doctor on staff. When we asked to meet the doctor, we were told “He might be out of the country, I’m not sure”. After speaking to others that had found me there, we found that they experienced the same. Please do not send your loved ones here. No one should go through with my family went through.

Michael Santiago

Nov 2025

via Google

Staff are friendly great security protocol to enter/visit. Went to visit a good friend around 2pm and he was not bathed and his hygiene has not been kept up looked like its been months since he's been cleaned ears filled with wax mouth with dried scab like flem on tung nails super long and diaper full walls and floor dirty with dried poop sheets dirty and stained had to bath and clean him and change sheets ourselves not good sad to see our loved ones not being taken care of properly made a complaint im probably not the first but change in care for patients/our loved ones is needed God Bless

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Frequently Asked Questions

What types of care does Waters Edge Health & Rehabilitation Center offer?

Waters Edge Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Waters Edge Health & Rehabilitation Center located?

Waters Edge Health & Rehabilitation Center is located at 3415 N Sheridan Rd in Kenosha, Wisconsin.

What do families say about Waters Edge Health & Rehabilitation Center?

Reviews for Waters Edge are sharply divided: some family members describe attentive, respectful staff and clean, well-tended residents, while others report serious lapses in hygiene, staffing levels, and even an alleged abuse incident. The community offers skilled nursing, short-term rehab, and long-term care, but the mix of reviews suggests inconsistent care quality depending on unit, shift, or timing.

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