800 St Joseph Dr
4.1(51 ratings)
1 / 5Reviews for Waterford Place Health Campus are sharply divided, with high praise for its short-term rehabilitation and physical therapy program alongside serious complaints about nursing care, staffing levels, and staff professionalism in skilled nursing. Families describe both compassionate, attentive care during hospice and rehab stays and troubling incidents involving rudeness, medication mix-ups, and slow response times.
AI-generated from reviews and community data.
Waterford Place Health Campus is a senior living community in Kokomo, Indiana, operated by Trilogy Health Services. The campus offers multiple levels of care including independent living, assisted living, memory care, skilled nursing services, and adult day services to meet residents' varying needs.
The community provides assisted living services for residents seeking additional support with daily activities, and specialized memory care for those navigating memory loss. Memory care includes Daily Rhythms programming with consistent engagement throughout the day, the Best Friends Approach that connects residents with companions familiar with their life stories, and activities designed to stimulate the mind and encourage socialization. Short-term rehabilitation services are available for residents recovering from falls or illness, featuring physical, occupational, and speech-language pathology. The campus also offers dialysis services through Trilogy Dialysis, utilizing state-of-the-art medical recliners, and partners with Synchrony Health Services for pharmacy and rehabilitative care for post-acute residents.
Independent living residents enjoy maintenance-free apartments and patio homes with chef-prepared meals included as part of their lifestyle experience. The community features restaurant-style dining with menus accommodating special dietary restrictions including heart-healthy, diabetic-friendly, and texture-modified options. Dining is included with most levels of care.
Lifestyle programming emphasizes social connection through scheduled outings, family visits, and community events. Residents have access to fitness classes, arts experiences, enrichment clubs, games, live music, and themed events. The campus includes gathering spaces, libraries, community rooms, outdoor walking paths, activity areas, fitness spaces, beauty and barber services, landscaped courtyards, and themed activity hubs. Most care levels include laundry and housekeeping services. All residents are invited to participate in available programming.
Most Trilogy communities, including this one excluding skilled nursing areas, are pet-friendly and welcome well-behaved pets meeting community guidelines. Safety features include clinical-grade alert systems and monitoring technology to ensure residents can quickly receive assistance. Apartments are largely unfurnished, allowing residents to bring their own furniture and belongings. The community is located near St. Vincent Kokomo and Community Howard Health, as well as nearby churches.
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Help Me Choose4.1overall · 51 ratings combined
4.1★ on Google (51)
Monica Huff
Jul 2026
Not a good place for 30 day rehab. My mom went in using a walker and came out in a wheelchair. And they released her after 20 days instead of her staying for the full 30 days. I just don't know where to start for all the other stuff that was wrong there. So many things. . .
Michelle Glosser
Mar 2026
This has been a great experience for my Grandma ! The director Stephanie is awesome. She has always called me with any questions or concerns . You can tell she truely cares. My Grandma feels like everyone cares and they are always checking on her. Thank you to everyone for all of your kindness . Michelle Glosser
Cassie Scott
Feb 2026
I also wouldn't give this place any stars. There are maybe two good employees in the entire campus! My Grandma was there. She moved into the villas. Was walking on her own. Went down hill so fast. Fell once and after their procedure for entering the villa didn't work and they busted her door down she never felt secure after that.They sold us a line of bull. She then went to the rehab part and they were just as bad. She's diabetic and was supposed to have Glucerna and they couldn't understand why her sugar was 500. When I came in at 8am and seen the Ensure on her bedside table that could be one explanation for the high blood sugar. Then the rude techs that flip the blankets in her 92 year old face. I really could go on and on. If you are not there you really don't know what may happen to your loved ones. Most people are not nurses and need these type of facilities for these type of situations but when you can't trust that your loved ones are being treated at least with dignity and respect let alone being given the life saving measures they are sent there for what is the purpose of being there?
Jerry Wise
Dec 2025
Had a knee replacement and a post op issue, went to Waterford for inpatient physical therapy. I must say this is the most friendly place or hospital or rehab I have ever been. I worked in hospitals many years of my life. They were friendly to me, with each other, even the maintenance and cleaning crews were very friendly and welcoming to patients. Physical therapy department was the best I give them an A++. I spent one month in inpatient and have continued my outpatient therapy with them. I wouldn't go anywhere else. Even the meals were very good. It is hard for me to find something even to complain about. The nurse practitioner I had Michelle was wonderful, it was the best most mature pain management post surgery. Adrian in PT was excellent and still is. Others in PT were great as well. If you ever need rehab, go to Waterford. This is the first Google review I have ever written.
Cristina Moore
Oct 2025
I would not give this place any stars. My brother who had his leg amputated less than a week before arriving there and to go all night without pain medicine because there was not a nurse that could get that to him. They also left him on a toilet over 45 minutes because not enough staff to come and help him. The first day he went there as I walked in I heard a Nurse being very short and snippy with him. On another day, I heard a nurse complaining about one of the other patients and she just wasn’t going to tolerate what she had to do for her that somebody else could go take care of that patient. I believe their whole staff needs to learn more compassion and understanding of patient needs. Most importantly, if they don’t have enough staff, they should not be Taking on more patients. I would not recommend this place to anyone
Waterford Place Health Campus offers Skilled Nursing / Long Term Care.
Waterford Place Health Campus is located at 800 St Joseph Dr in Kokomo, Indiana.
Reviews for Waterford Place Health Campus are sharply divided, with high praise for its short-term rehabilitation and physical therapy program alongside serious complaints about nursing care, staffing levels, and staff professionalism in skilled nursing. Families describe both compassionate, attentive care during hospice and rehab stays and troubling incidents involving rudeness, medication mix-ups, and slow response times.
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