Washington Pointe Las Colinas

H H

Jul 2026

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The rating I provided is intended specifically to recognize the exceptional service of one particular caregiver. She exemplifies the highest standards of her profession, consistently providing compassionate, high-quality care. Unlike many others, she treats residents with genuine respect rather than viewing them as a burden or a paycheck. She consistently goes above and beyond to ensure that residents feel valued, heard, and cared for.<br><br>I frequently observe her interactions with others, and it is clear that she is deeply appreciated; residents light up when she enters the room and seek her out to engage with her. Her empathy and warmth act as a true "bright light of sunshine" for all of us. I am always reassured when she is on shift, as she treats every resident with sincere patience, kindness, and love. It's evident that her dedication is authentic, and I firmly believe she deserves the highest level of professional recognition. Having resided here for many years, I can confidently state that she is the finest caregiver I have encountered.<br><br>Kimberly M., thank you for treating me and my fellow residents with the dignity and care one would provide to a family member. Your presence makes a profound difference in my day, and I am sincerely grateful for your kindness and dedicated service.

Amy Mathis

Jul 2026

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Eric Sheffield is a great worker. (written on behalf of a resident)

Virginia Meler

Jun 2026

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Iris,Faye, and Sayib are all great members of the staff here. All go out of their way to do things that are that extra step to make our life here as residents better.

Kimberly Schilling

Jun 2026

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Kimberly has been so wonderful with our father. She is attentive and caring and always shows compassion. We just love when she in on shift!

W G

Jun 2026

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WARNING: Please read before you think about putting your loved ones at this establishment.<br><br>If you cherish your loved one, reconsider placing them here. Do not be swayed by superficial pleasantries and false promises during the facility tour. The stark reality is that they prioritize profit over genuine care for your loved one, viewing them solely as financial assets. The facility employs numerous inadequate caregivers who fail to provide the level of care your loved one deserves (resulting in neglect), despite the substantial fees you pay for their services. You rightfully expect top-notch care! Instances of abuse, theft by caregivers (including money, checks, credit cards, and property), deception, improper medication administration (including dispensing the wrong medications or failing to administer them on time), inadequate personal care (such as lack of supervision, bathing, and feeding), lack of vigilance leading to frequent accidents, caregivers neglecting their duties by sleeping or being lazy, and med techs dozing off are prevalent. Placing your loved one in the dementia unit may accelerate their decline. I strongly advise installing cameras in their room, even if the directors beg you not to, prompting questions about their reluctance. The majority of caregivers exhibit poor performance, displaying indifference, rough handling, and impatience towards residents. While the management feigns concern, offering insincere smiles and empty promises when issues are raised, they seldom take effective action. Despite the appealing exterior, a darker reality lurks within the facility's walls.