1 / 5CMS Care Compare
Families describe a mixed experience at Vivo Healthcare Orange Park, with an overall Google rating of 3.2 from 123 reviews. Some praise physical therapists and a few especially caring nurses and admissions staff, while others report serious concerns about staffing, cleanliness, and medication management.
AI-generated from reviews and community data.
Vivo Healthcare Orange Park is a senior living community in Orange Park, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 123 reviews.
Vivo Healthcare Orange Park is a skilled nursing and long-term care facility in Orange Park, Florida, with a licensed capacity of 120 residents.
Family experiences at the facility are sharply divided. Some families report genuine compassion from nursing staff, therapists, and support teams who treat residents with kindness and patience during difficult transitions. However, other families describe serious concerns: pest issues, poor food quality, long response times to call buttons, and lapses in basic care such as residents sitting in soiled linens for extended periods. One family raised grave concerns about the quality of nursing oversight during their loved one's stay. A visitor noted the front entrance presented well, though expressed curiosity about conditions elsewhere in the building.
The facility holds a 3.2 out of 5 star rating based on 123 Google reviews, reflecting the wide range of family experiences. Prospective families should weigh both the positive accounts of compassionate care and the significant complaints about facility conditions and responsiveness before admission.
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Help Me Choose3.2overall · 123 ratings combined
3.2★ on Google (123)
cynthia Fm (Auntie)
Jul 2026
I only got as far as the front door as I had to speak to the lady in admissions for a respite. Nothing more than that it smells okay when you come in but I'm very interested in how it smells as you go further on back into the building but entering the front door and speaking to her was a nice experience, but I would like to see how things are in the recreational area
Tina Austin
Apr 2026
My husband was in there for a month for rehab. If it wasn’t for Insurance picking which ones he could go to that would’ve been my lash resort. They had German roaches the food. I wouldn’t even feed my dog. The nurses were there just for a paycheck, not to care for the patients took forever to be waited on when you push your button they made my husband sit in soiled linens for two hours. He wasn’t given the right medication or they forgot to give him his medication they always had an excuse for everything. Please look for other places to take your family members. I think we need a full inspection of the whole place but I do have to say the two physical therapy, girls Heather, and. Kaylee, we’re excellent and now I find out my husband got scabies from there!!!!!!!!
Dee Mm
Mar 2026
Vivo Healthcare Orange Park does NOT provided topnotch healthcare. Think before you allow your elderly-loved ones to be admitted there. The nursing staff, headed by the Director of Nursing's, Assistant Director of Nursing's, shift supervisors', LPN's and CNA's negligence contributed to the death of my mom at Vivo Healthcare Orange Park. During my mom's short stay at that nursing facility she deteriorated in health and strength. Imagine going into a facility for them to make you sicker than when you arrived there.
Sina Robinson
Mar 2026
Pros I want to take a moment to thank the entire team for the outstanding care my auntie Annette Ray Durden is receiving while staying at your facility. From the nurses to the therapists and support staff, everyone is treating her with kindness, patience, and genuine compassion. During a very stressful and emotional time for our family, your staff has made us feel reassured that she was in good hands. The level of attention, professionalism, and respect shown to her means more to us than words can express. It was clear that her comfort, safety, and recovery is truly a priority. We are deeply grateful for the dedication and hard work your team puts in every day. Thank you for taking such wonderful care of my auntie and for supporting our family throughout her stay. Shoutout to Miss Krystal and Miss Lashondra Jones in the business office for ensuring all Heath insurance mets the needs to qualify my aunt for long term care. God sent angels on earth.
Ellen Apfel
Feb 2026
Rude uncaring staff and young possibly not trained well enough CNAs. Food disgusting. Not all CNAsare uncaring. They have difficult jobs and people here are in a lot of pain. Sometimes the reason it takes them to get to rooms i believe is that they are short handed and there are a lot of people to help.
3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Jul 7, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 5, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2021
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2021
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2021
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 5, 2021
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 6, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Vivo Healthcare Orange Park offers Skilled Nursing / Long Term Care.
Vivo Healthcare Orange Park is located at 570 Wells Rd in Orange Park, Florida.
Families describe a mixed experience at Vivo Healthcare Orange Park, with an overall Google rating of 3.2 from 123 reviews. Some praise physical therapists and a few especially caring nurses and admissions staff, while others report serious concerns about staffing, cleanliness, and medication management.
Vivo Healthcare Orange Park had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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