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Lakeland Nursing and Rehabilitation Center

1919 Lakeland Hills Blvd

3.4(188 ratings)· Lakeland average: 4.2

Lakeland Nursing and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
185
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
185

What Families Think

Reviews for Lakeland Nursing and Rehabilitation Center are mixed, with families praising specific caregivers and recent improvements in housekeeping and food, while others report serious lapses in communication and follow-through on care needs. The memory care unit is singled out for warmth and staff engagement, though several reviewers describe inconsistent responsiveness from administration.

The Good

  • Staff praised by name for compassionate, attentive care
  • Memory care unit staff described as caring and engaged
  • Recent improvements noted in housekeeping and food service
  • Nursing staff commended for quality assistance with residents

The Bad

  • One report described neglect and lack of accountability in care
  • Several reviewers cite poor email responsiveness from administration
  • Follow-through on medical appointments and needs sometimes unfulfilled
  • One report of being unable to access the building at night

AI-generated from reviews and community data.

Lakeland Nursing and Rehabilitation Center is a senior living community in Lakeland, Florida offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 188 reviews.

About Lakeland Nursing and Rehabilitation Center

Lakeland Nursing and Rehabilitation Center is a 185-bed skilled nursing and long-term care facility in Lakeland, Florida. The community serves both general nursing patients and those in memory care.

Family experiences at Lakeland are mixed. Some families praise individual staff members, particularly in the memory care unit, where one family noted staff "have a passion for these residents" and highlighted engaging activities like cookie-baking. Administrative and nursing staff have earned recognition for attentiveness and follow-up on concerns. However, other families report inconsistent responsiveness: delayed responses to phone calls and emails, difficulty reaching front-desk staff during visits, and unmet follow-ups on medical appointments. Food quality has been criticized as subpar in at least one account, and families note that grievances do not appear to result in visible improvement.

The facility holds a 3.4-star rating across 188 Google reviews, reflecting this variation in care quality and family satisfaction. Prospective families should expect a facility where care experiences depend significantly on which staff members are involved and which units their loved one enters.

Types of Care at Lakeland Nursing and Rehabilitation Center

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Lakeland Nursing and Rehabilitation Center

3.4overall · 188 ratings combined

3.4★ on Google (188)

jaryah carpenter

Jun 2026

via Google

Hello everyone, My family and I would like to express our sincere gratitude to Mrs. Fran. She consistently checked on my dad, grandfather, and father-in-law, and always followed up on any concerns we had. Mrs. Fran from the Administration Department has been amazing, and her compassion and dedication have meant a great deal to our family. We would also like to thank the nursing staff for the excellent care and assistance they provided to my father. In addition, the Administration Department has been outstanding, and we have noticed great improvements in housekeeping and food services, which my father greatly appreciates. Thank you all for your hard work, kindness, and commitment to providing quality care.

Regina Rae

May 2026

via Google

Beware. This is not a good place to send your loved one for nursing care. Neglect and lack of accountability run rampant through the halls. Be wary. Sad because at one place this was a good place.

Connie Sutton

Nov 2025

via Google

Meeting staff members in person was a pleasant experience however when sending emails getting a response is almost non existent. Follow through on medical appointments or certain needs have gone unfulfilled. The food is sub par. Although grievances have been filed (by others) nothing has been done for improvement.

Shonquis Williams

Jun 2025

via Google

While there are a few nurses who genuinely care, they are the exception, not the rule. My mother has been staying here for several days, and I had no problem visiting her — until Saturday night. There was no one at the front desk to answer the door. I tried calling, and someone on the phone said they would let me in. Ten minutes passed, and I was still left standing outside. No one followed through. This is unacceptable. Families should not be kept from seeing their loved ones, especially without explanation or communication.

Deborah Street

Jun 2025

via Google

Love Love Love The staff in the memory care unit. There have been some recent changes and it has been for the better. The nurse Tish is so knowledgeable and friendly. All staff are very nice and have a passion for these residents. When I visited this week they were baking cookies and all the patients were having a great time. It smelled like fresh baked cookies from home. There is always a staff member around watching over everyone.

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Government Inspection History

7 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 26, 2026Health Complaint1 citation
  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 26, 2026

Jun 26, 2025Fire Safety StandardHealth Standard11 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025

Apr 30, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 21, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 21, 2025

Feb 28, 2025Health Complaint5 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 21, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2025

Jun 5, 2024Health Complaint2 citations
  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 5, 2024

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 5, 2024

Mar 2, 2023Fire Safety StandardHealth Standard8 citations
  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 2, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2023

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2023

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 20, 2023

Jun 11, 2021Fire Safety StandardHealth Standard12 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 11, 2021

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lakeland Nursing and Rehabilitation Center offer?

Lakeland Nursing and Rehabilitation Center offers Memory Care and Skilled Nursing / Long Term Care.

Where is Lakeland Nursing and Rehabilitation Center located?

Lakeland Nursing and Rehabilitation Center is located at 1919 Lakeland Hills Blvd in Lakeland, Florida.

What do families say about Lakeland Nursing and Rehabilitation Center?

Reviews for Lakeland Nursing and Rehabilitation Center are mixed, with families praising specific caregivers and recent improvements in housekeeping and food, while others report serious lapses in communication and follow-through on care needs. The memory care unit is singled out for warmth and staff engagement, though several reviewers describe inconsistent responsiveness from administration.

How did Lakeland Nursing and Rehabilitation Center do on recent health and safety inspections?

Lakeland Nursing and Rehabilitation Center had 7 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lakeland Nursing and Rehabilitation Center?

Submit the Request Information form on this page to connect with Lakeland Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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