MyLivingChoice

Lakeland Hills Center

610 E Bella Vista Dr

3.4(91 ratings)· Lakeland average: 4.2

Lakeland Hills Center, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Location advantage
Located close to local hospitals
Facility history
Serving Polk County for over 55 years
Rehab focus
Post-acute care supports hospital-to-home transition

What Families Think

Lakeland Hills Center is a skilled nursing facility in Lakeland, Florida, focused on post-acute rehabilitation and long-term nursing care. The handful of posted reviews are uniformly positive, praising cleanliness and compassionate staff, though the facility's overall Google rating of 3.4 suggests a wider range of experiences than these reviews reflect. One reviewer noted a recent change in management and staff.

The Good

  • Reviewers describe the facility as clean and welcoming
  • Staff praised as compassionate and professional
  • On-site Physical, Occupational, and Speech Therapy
  • Care team collaborates with physicians on discharge plans
  • CNA team specifically noted as helpful

The Bad

  • Overall Google rating of 3.4 despite positive posted reviews
  • One report of recent management and staff turnover
  • No amenities or pricing information provided

AI-generated from reviews and community data.

Lakeland Hills Center is a senior living community in Lakeland, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 91 reviews.

About Lakeland Hills Center

Lakeland Hills Center is a skilled nursing facility in Lakeland, Florida, providing post-acute services, rehabilitative care, and long-term nursing services. The community has served Polk County and surrounding areas for over 55 years and is located close to local hospitals.

The facility offers coordinated care through Physical, Occupational, and Speech Therapists, along with Registered and Licensed Practical Nurses and Certified Nursing Assistants. Post-acute services assist residents transitioning from hospital to home, with the care team working with physicians to establish individualized plans supporting successful discharge. For those requiring long-term care, the community provides general nursing and restorative services in a home-like environment.

Care is delivered by an interdisciplinary team with over 80 years of combined professional experience. The facility supports its services with Social Services, Activities, Nutritional Services, Housekeeping, and Laundry Services. The community emphasizes an individualized approach, collaborating with residents, patients, families, and staff to develop customized care plans for each person.

Lakeland Hills Center operates around core values of Communication, Compassion, Dignity, Empathy, Integrity, Pride, Respect, and Responsiveness, aiming to be responsive to the changing needs of the communities served while fostering an environment that encourages learning and embraces diversity among staff members.

Types of Care at Lakeland Hills Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Lakeland Hills Center

3.4overall · 91 ratings combined

3.4★ on Google (91)

Bonnie Stempel

Apr 2026

via Google

They're calling I am looking to have surgery and came here to do a tour, the ladies that toured me were very detailed and answered all of my questions. As I walked through the facility it was clean and smelled good. I've been in another facility that had a bad smell so that is definitely a good sign that it had a good smell here and I will be going here when I do have my surgery

Michael Stewart

Dec 2025

via Google

Placing a loved one in a nursing home is never easy, but this place has exceeded all our expectations and become a true home away from home. The dedicated team of nurses, aides, and support staff show unwavering compassion and professionalism, making residents feel safe, respected, and deeply cared for. They’ve brought joy and comfort to my family member in ways we never thought possible. I’m endlessly grateful and would recommend this facility to anyone without hesitation—it’s simply the best.

Jade Aikens

Aug 2025

via Google

I’m leaving a review because I’ve stayed here b4 and noticed the management and staff have changed since my last visit. Even with the new faces, I’ve still received good care and the cna team has been especially helpful and definitely improved. Change can be hard in a nursing home, but I feel like they are doing a good job

Marie Stempel

Aug 2025

via Google

“Lakeland Hills Rehabilitation Center is truly a wonderful place. The staff are professional, compassionate, and always go the extra mile to care for residents and support families. The facility is clean, welcoming, and has such a positive atmosphere. We’re also making great improvements, which shows our commitment to providing the best for residents. Highly recommend taking a tour to see for yourself!” Ask for myself, Dana, and I will be happy to assist you!

Georgie Goodson

Jan 2025

via Google

I have loved the heart of this senior living community through the years. Jan 23, 2025, I facilitated the Virtual Dementia Tour and f Administration and staff extremely welcoming. They’ve got a huge heart for seniors in their care.

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Government Inspection History

8 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 16, 2026Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2026

Mar 12, 2026Fire Safety StandardHealth Standard16 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2026

Apr 11, 2025Health Complaint4 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected May 29, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jun 29, 2025

  • Ensure that residents are free from significant medication errors.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected May 29, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 29, 2025

Jan 14, 2025Health Complaint3 citations
  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 14, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025

Aug 12, 2024Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 11, 2024

Sep 28, 2023Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2023

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2023

Jul 18, 2023Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023

Aug 19, 2021Fire Safety StandardHealth Standard4 citations
  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2021

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2021

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Lakeland Hills Center offer?

Lakeland Hills Center offers Skilled Nursing / Long Term Care.

Where is Lakeland Hills Center located?

Lakeland Hills Center is located at 610 E Bella Vista Dr in Lakeland, Florida.

What do families say about Lakeland Hills Center?

Lakeland Hills Center is a skilled nursing facility in Lakeland, Florida, focused on post-acute rehabilitation and long-term nursing care. The handful of posted reviews are uniformly positive, praising cleanliness and compassionate staff, though the facility's overall Google rating of 3.4 suggests a wider range of experiences than these reviews reflect. One reviewer noted a recent change in management and staff.

How did Lakeland Hills Center do on recent health and safety inspections?

Lakeland Hills Center had 8 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Lakeland Hills Center?

Submit the Request Information form on this page to connect with Lakeland Hills Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Lakeland Hills Center? Claim this listing to update photos, pricing, and details. It's free.

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