2731 S MacArthur Suite 201
5(78 ratings)· Springfield average: 4.3
Part of Visiting Angels · 604 communities · 4.8★ average
1 / 5Families describe Visiting Angels Springfield as attentive and responsive, with caregivers who build close relationships with clients and quick turnaround for urgent needs. Most reviewers report consistently strong care, though one family described a troubling injury that occurred during a period of extended home care. Overall, satisfaction appears high, with backup staffing and steady communication cited as strengths.
AI-generated from reviews and community data.
Visiting Angels Springfield is a senior care provider serving Springfield, Illinois offering At-Home Care. Families rate it 5.0 out of 5 across 78 reviews.
Visiting Angels Springfield is a locally owned and operated home care agency serving Springfield, Illinois and surrounding communities including Jacksonville, Jerome, Southern View, Laketown, Trevi Gardens, Berry, Fancy Prairie, New City, and Athens. The agency provides non-medical in-home care services that allow aging adults and individuals with disabilities to remain in their homes.
The agency offers personalized care for people with cognitive conditions like dementia and Parkinson's disease, chronic conditions such as COPD and diabetes, and age-related disabilities that affect daily living. Services include assistance with hygiene tasks, bathing and grooming, oral hygiene, light housekeeping, medication reminders, help with transfers, and transportation to medical appointments, pharmacies, and grocery stores.
Visiting Angels provides specialized dementia care with trained caregivers who offer daily reminders for medications and hydration, support with activities of daily living, and cognitive activities like board games and companionship. The agency also serves veterans living with service-related disabilities or chronic illnesses, helping clients navigate VA Aid and Attendance or Community Care Network programs. Care for individuals with disabilities includes assistance for those with vision impairments, spinal cord injuries, and traumatic brain injuries.
All caregivers are background-checked, bonded, and undergo drug screens and driving record checks. The agency maintains a team-based approach to care, with quality assurance checks and 24-hour phone support available. If a scheduled caregiver becomes unavailable due to illness or emergency, backup care is provided immediately by another professional caregiver.
Prospective clients begin with a free assessment conducted by a Care Coordinator to understand their needs and preferences, followed by the creation of a customized care plan.
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Help Me Choose5overall · 78 ratings combined
5★ on Google (78)
Marla Welch
Jul 2026
Visiting Angels helped in the home three weeks with my 97 yr old mother while I was on vacation. They were with her 16 hrs a day with family staying at night. I returned to bruises, skin tear and small opening on coccyx of Mom. I do not want to blame, just accountability and truthfulness.
Top Hat Creamery
Jun 2026
Susie Turner cares for my parents and I cannot say enough good about her. She has become a part of our family and we are so thankful for her. Visiting Angels and especially Susie are true angels.
Soncho Lopez gaming
Nov 2025
I am incredibly grateful for the compassionate and professional care provided by visiting angels. Their caregivers are very attentive, respectful and truely go above and beyond to ensure the comfort and well-being for my loved one. Their communication has always been clear and timely. They made the entire experience stress-free for our family . I recommend visiting angels to anyone in need of reliable and heartfelt in -home care .
Jeffrey Chesky
Nov 2025
We have been clients of Visiting Angels 5 1/2 years. About 85% of the caregivers have been MAGNIFICENT providing exemplary care. Another 13% have been satisfactory. And perhaps 2%, once every two years, we were not satisfied and requested somone else. I find this a laudable meritorious record. I know if I leave my disabled spouse for a few hours, she is SAFE and all her needs are appropriately attended to. I cannot thank (98% of) the caregivers enough!
Samantha
Nov 2025
When my 77yr mother had an emergency hip replacement, Visiting Angels truly was one call away! Kassey came to the hospital the same day to evaluate my mother's needs, she showed support, she was able to come up with the perfect care plan so that my mom was safe and could return home. We were able to add a calendar and start the next day!!! The Visiting Angels Team was able to staff Monday - Saturday service with just 1 caregiver, which was a huge relief for my family. My mother was very satisfied in the care she received HIGHLY RECOMMEND VISITING ANGELS!
Visiting Angels Springfield offers At-Home Care.
Visiting Angels Springfield is located at 2731 S MacArthur Suite 201 in Springfield, Illinois.
Families describe Visiting Angels Springfield as attentive and responsive, with caregivers who build close relationships with clients and quick turnaround for urgent needs. Most reviewers report consistently strong care, though one family described a troubling injury that occurred during a period of extended home care. Overall, satisfaction appears high, with backup staffing and steady communication cited as strengths.
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