Jennifer McFarlane
Jul 2026
After almost two years of talking with the diector, mother's residence was less than 3 months. Mom was still recovering from shoulder surgery and was told she should not use or pull on the bad arm. Some caregivers continued. Near the end, when we began hospice/comfort care, she was to always have 2 people lift her. Mother's room would be left unlocked and other residents would enter her room from early morning to night.We kept requesting it be locked. It continued to be a problem. Then one evening, on camera, I witnessed mother being treated poorly, "man handled" and ignored, even as she screamed in pain. The caregiver was ultimately terminated and the community was told this was their last chance. By end of the next day, another resident entered her room alone, rifled through things at her dresser, with his pants down, showing his bare rear, before closing himself in her bathroom (see photo). Later that evening, she was once again lifted by one person, pulling her up by her bad arm. We promptly moved her. Sad thing is, I emailed all of the videos, to the corporate director, of the above mentioned and have heard nothing back. Yes, the facility is lovely and clean and there are a few amazing caregivers, but that is where it ended. For the price charged, I would never recommend this community. My best to anyone who experiences the stress of placing an aged parent into care.
