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Beacon Harbor Healthcare and Rehabilitation

6700 Heritage Parkway

4.2(147 ratings)· Rockwall average: 4.1

Beacon Harbor Healthcare and Rehabilitation, photo 11 / 2

Quick Facts

Total units
190
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
190
Physician oversight
24-hour nursing care directed by in-house physicians
Rehab focus
Both short-term and long-term rehabilitation services offered

What Families Think

Reviews of Beacon Harbor are sharply divided: several families praise the therapy team and specific nurses and CNAs for compassionate, effective rehab care, while others describe serious lapses in cleanliness, staff responsiveness, and basic hygiene care. Given the mix of glowing and alarming accounts, prospective families should visit in person and ask detailed questions about staffing and cleanliness protocols before committing.

The Good

  • Therapy team praised as skilled and effective
  • Specific nurses and CNAs called out for compassion
  • Residents described as happy and well cared for
  • Staff called attentive and hardworking by multiple reviewers

The Bad

  • Multiple reports of unclean facility and bad odors
  • One report of residents left sitting in soiled bedding
  • One report of slow response to call buttons, 40+ minute wait
  • One report of verbally abusive night staff and inadequate care

AI-generated from reviews and community data.

Beacon Harbor Healthcare and Rehabilitation is a senior living community in Rockwall, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 147 reviews.

About Beacon Harbor Healthcare and Rehabilitation

Beacon Harbor Healthcare and Rehabilitation is a nursing home in Rockwall, Texas, offering short-term rehabilitation and long-term care services. The facility provides 24-hour nursing care under the direction of in-house physicians, combining therapeutic rehabilitation approaches with hands-on care tailored to each resident's needs.

The nursing staff works with residents, families, and healthcare providers to develop comprehensive care and treatment plans. Both short and long-term rehabilitation services are available and customized for individual circumstances.

The community maintains a monthly activity calendar with a variety of programs designed to keep residents active throughout the day. Residents receive care in an environment focused on comfort, safety, and helping them regain strength and mobility.

Types of Care at Beacon Harbor Healthcare and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Beacon Harbor Healthcare and Rehabilitation

4.2overall · 147 ratings combined

4.2★ on Google (147)

Ruth Samaniego

Jun 2026

via Google ↗

The staff especially at night is verbally abusive. They are physically negligent. There is no physical therapy. They sit you in a wheel chair and leave you there without training or any way of getting up or out and getting back in bed. They wait for shift change and new people are not legally able to help you back in bed is what I was told repeatedly. The director was nowhere to be found when he said he would come yo my room. Another young nurse from another facility just helping went with my husband to go look allover the building for him but the director had left. The call buttons are a joke. They ignore them and yell if you dont stop ringing for help. They yell in your face because they know that you're helpless. They think we are abandoned and if you get visitors the staff pretend until the visitors leave and the show is over. When I was dying, the nurse gave me a medicine that he would not say what it was. He gave me an old oxygen tank that didnt work and told me to wait a day. My lungs were filling with fluids. They knew I had just left the hospital recovering from pneumonia. I begged them to let me call 911. I could hardly function. 1 sweet young girl helped during my panic. She dialed the phone and held it fir me because I was to weak and I could barely speak. The EMTs were in shock at me color and vitals. The facility is the worst. At night they turn up the main TV so that they drown out the cries for help. This place is waiting for patients to die. Please do not let your loved ones stay here. Believe them and listen to them. People here live in fear. They are trapped. I was 45 and almost died twice in the hospital and then almost my final time at this facility. Bad people are everywhere. Most Hospital staff arent much better if you're in critical condition, in a coma or just too much trouble. I almost died from bed sores if the pneumonia was not going kill me. Soeak for your loved ones. Please check on them frequently if you truly care. Also, this facility is extremely dirty. The equipment is there are just from people who have died and donated. A large number of machines do not work. Food is terrible. They add to the insurance bill for thing never received. At least I never did. Its even worse then some floors at the hospital and mind you, they have some of the sane staff so that explained a lot about their practices. If I could give negative infinity stars I would.

Jan Hume

Jun 2026

via Google ↗

This was a pleasant surprise! The entire staff was great! Always accommodating and smiling, from the house keeping crew to the very knowledgeable OT Marcelle, Speech Therapist, Gracie, Medical Nurse, Janice, Nurse Vince, nurse's assistant, Winnie (THE best!), Ramon, Rose, House keeping, Ethan! I can't thank these people enough! I am so glad we chose Beacon Harbor! They accomplished so many things while Mom, Laverne, was admitted. I would definitely use this facility again. I cannot sing their praises enough! It made a bad situation almost pleasant! Thanks to the entire Rehab staff!

Chloe H

Jun 2026

via Google ↗

I am extremely disappointed with the level of care provided at this facility. My family member was left sitting in urine multiple times and was not properly cleaned or given fresh bedding. Staff reportedly stated that there were no clean sheets available and simply covered the soiled sheets with another sheet instead of changing them. What was especially concerning was that even a physical therapist reportedly stated that they would not place their own family members in this facility because the level of care was not adequate. Patients in a rehabilitation facility deserve dignity, cleanliness, and attentive care. Unfortunately, our experience fell far below those standards. Based on what our family witnessed, I would not recommend this facility.

Tiffany Barron

May 2026

via Google ↗

Beacon harbor is a place to call home for now or home forever.The therapy team is top notch I’ve seen people come in unable and those same leave and able to do what they thought was the unthinkable.The staff is very nice and always attentive to the residents and to each other. The management team is always working to improve and never stopping. The work ethic that the team has is superb! It’s a privilege to be a part of a team that takes initiative that listens and that cares!

Tasha Geary

May 2026

via Google ↗

Back in the day im sure this was a nice place, however thats no longer the case the smell walking in̈ the front door hits you like a ton of bricks and if the front smells thst bad imagine the cleanliness of the best of the place !!! The ac unit thats alot like hotels was broken but so nasty dirty im sure 1 star hotels was cleaner 24 hours later the ac unit no longer works and shocking still dirty. Waited over 40 minutes for help going to restroom. Needless to say we busted mom out ama. Me advice stay away even the trash cans outside was over full with beds and trash just avoid at all cost!!! P.s Any recent good reviews seem fake to me

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Government Inspection History

11 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 24, 2026Health Complaint1 citation
  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2026

Dec 11, 2025Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2025

Dec 4, 2024Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2024

Aug 22, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 3, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 23, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

Jun 26, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2024

Feb 28, 2024Health Complaint1 citation
  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2024

Feb 16, 2024Health Complaint1 citation
  • Honor the resident's right to choose his or her attending physician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 17, 2024

Sep 20, 2023Health Complaint5 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 21, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 21, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 21, 2023

Sep 5, 2023Infection ControlNo citations
Jun 30, 2023Fire Safety StandardHealth Standard10 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedCorrected Jun 5, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 29, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 29, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 29, 2023

May 12, 2022Fire Safety StandardHealth Standard5 citations
  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 7, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 11, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 6, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2022

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 11, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Beacon Harbor Healthcare and Rehabilitation offer?

Beacon Harbor Healthcare and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Beacon Harbor Healthcare and Rehabilitation located?

Beacon Harbor Healthcare and Rehabilitation is located at 6700 Heritage Parkway in Rockwall, Texas.

What do families say about Beacon Harbor Healthcare and Rehabilitation?

Reviews of Beacon Harbor are sharply divided: several families praise the therapy team and specific nurses and CNAs for compassionate, effective rehab care, while others describe serious lapses in cleanliness, staff responsiveness, and basic hygiene care. Given the mix of glowing and alarming accounts, prospective families should visit in person and ask detailed questions about staffing and cleanliness protocols before committing.

How did Beacon Harbor Healthcare and Rehabilitation do on recent health and safety inspections?

Beacon Harbor Healthcare and Rehabilitation had 11 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Beacon Harbor Healthcare and Rehabilitation?

Submit the Request Information form on this page, or contact Beacon Harbor Healthcare and Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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