Brittney Crenshaw
Jul 2026
Updated Review I originally removed my previous review at the request of the former administrator, Maria, because she assured me improvements were being made. Since her departure, along with several other staff members, my experience has only gotten worse. The biggest issue is communication. Phone calls are rarely answered, messages are not returned, and getting a response from the business office is extremely difficult. I’ve spent weeks trying to resolve a billing issue with little to no follow-up. In May, I was notified that a check I mailed in January had allegedly been rejected by the facility’s bank. My bank has repeatedly confirmed that the check was never presented for payment. I was told there is a known issue with their bank, City National, rejecting checks without explanation. The administrator said someone with the appropriate banking access would contact me, but weeks later I still have not received a call. This is not the first time I’ve been told one of my checks was “rejected,” yet my bank has no record of the check ever being processed. Meanwhile, my father is repeatedly told he has no money, despite my checks arriving by the first of every month. The lack of accountability and organization is extremely frustrating. Unfortunately, the billing issues are only part of a larger problem. Staff turnover has been significant, communication is consistently poor, and the facility still relies on paper checks instead of offering electronic payment options. Combined with the lack of follow-up, it creates the impression of a disorganized operation. My previous concerns also remain. Reaching someone by phone, especially after business hours, is nearly impossible. It can be difficult to find staff on the floor in the evenings, making me worry about how quickly residents receive assistance if they need it. Families also struggle to get updates about their loved one’s condition or medical appointments. The staff members I have interacted with in person have generally been kind and courteous, and I appreciate their efforts. However, kindness alone cannot make up for the ongoing administrative problems, poor communication, billing concerns, and overall lack of organization. If this is the experience families are having, I can’t help but worry about what residents may be experiencing behind the scenes. Given the cost of care, I expect a much higher level of professionalism, communication, and accountability. Based on my experience, I cannot recommend this facility.
