3.6(103 ratings)· San Diego average: 4.5
1 / 5CMS Care Compare
Villa Rancho Bernardo Care Center is a large skilled nursing and rehabilitation facility in San Diego that receives many strong reviews praising its physical therapy program, admissions staff, and nursing care. However, a smaller number of reviewers report serious concerns about slow call-response times, food quality, and in a few detailed cases, troubling incidents involving medication, unexplained bruising, and communication failures.
AI-generated from reviews and community data.
Villa Rancho Bernardo Care Center is a senior living community in San Diego, California offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 103 reviews.
Villa Rancho Bernardo Care Center is a skilled nursing facility located in San Diego, California. The facility provides compassionate skilled nursing care 24 hours a day, with a dedicated team of professionals offering an array of rehabilitation services to help residents regain their independence and return to their homes.
The community recognizes the unique needs of its patients and provides a secure environment that meets both social and clinical needs while still promoting independence. Patients are empowered through individualized programs designed to work toward restoring maximum functionality, independence, and ability following hospitalization.
Villa Rancho Bernardo features a secured skilled nursing unit specializing in caring for Alzheimer's and dementia patients. The care team works together with patients and their family members to determine the optimal treatment plan for each situation.
Social Services staff assist both patients and their families, providing essential information, managing requests and concerns, and helping with care planning and discharge planning for each patient. The facility also creates positive and uplifting social programs and individualized activities matched to patient needs and capabilities, and friends and family are welcome to join in.
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Help Me Choose3.6overall · 103 ratings combined
3.6★ on Google (103)
Yvonne Negron
Jul 2026
My mom has been in memory care here since December 2025. I feel so fortunate to have found this facility. Everyone is so warm and friendly - the front desk, administration and care team. I visit my mom 3-5 days a week and I see how patient, caring and respectful the care team is. They have a sweet and friendly event organizer who offers trivia, bingo and sometimes special events like music and entertainers.<br>The place is clean and beautiful.
Jose Correa
May 2026
I've been here since 2006 and this is the first time I will give a review to the facility and I'm happy with the service from the nurses ester jasmin and jackie and the cna especially renalyn Cecilia and Mary for taking care of my wife.
Flora Khosravi
May 2026
Knowledgeable, professional, caring, dedicated, welcoming, and very kind!
Kevin Smith
Apr 2026
I would like to take a moment and thank EVERYONE at the Villa of Rancho Bernardo. Everyone from Shayne at the front desk who always greets us with a smile, to Karlene in admissions, to all of the amazing Charge Nurses, Nurses, and CNA‘s in both Wellington 2, and the Fremont section of the building. My Dad has stayed at the Villa of Rancho Bernardo the past 78 days and we had the pleasure of experiencing exceptional service for 65 of those days at the Wellington 2 section of the building. He recently got moved to Fremont section and we have experienced the same level of commitment of care and service. Everyone has been a pleasure to work with and they have provided wonderful care for my Dad. After a 53 day stay in the hospital, my Mom and I visited 10 skilled nursing facilities around the area. We decided to move forward with the Villa at Rancho Bernardo. First off, they were able to help accommodate my father who is 6’2 and weighs over 300 pounds. Some places wouldn’t even consider a “ bariatric” patient. Their physical therapy area was unlike anything we had seen at any of the other facilities. My father needed a lot of PT to help get him back on his feet and we knew this was the place to make that happen. I’d like to give a special thank you to the Director of PT, Dr. Matt, Chris- the manager of PT and Physical Therapist Rico (and the entire team) for going above and beyond. They’ve worked incredibly hard with my Dad and have always shared with me what their plan is for the week, his progress/future outlook plan as well. There are too many names to thank because I have appreciated (and bonded with) every one I’ve come in contact with at the Villa of Rancho Bernardo. Anything that we need, they’ve helped to accommodate it. They’re very attentive to my Father‘s needs and we have been truly grateful for the experience of helping my Dad come back from a very difficult time in the hospital. I just want to share my sincere gratitude and thanks once again to everyone at the Villa of Rancho Bernardo. You’ve made an incredible impression on us and can’t thank you enough for helping my Dad. Sincerely, Kevin
Judy B
Jan 2026
My 90 years old mother in-law admitted here a month ago. I have no saying about the long term care, but for short term care, it's an excellent place. The service she received is outstanding. Nurses like Tiffany, Annie, plus others are friendly and helpful. For admission, I need to thank Elizabeth Cruz. She is professional, knowledgeable, and went out her way helping my mother in-law to be admitted into this nursing home. I saw quite a few 1 and 2 stars with the same complaints that the service is not as good (My response - you are NOT in La Jolla nor Beverly Hills nursing home), and hard to see a Doctor there (My response - you are in a nursing home, NOT a hospital).
6 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 22, 2024
Conduct testing and exercise requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 22, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 4, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 7, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 4, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 4, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 24, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 24, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 4, 2024
Provide primary/alternate means for communication.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 24, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2021
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2021
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2021
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2021
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Establish policies and procedures for medical documentation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2021
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Villa Rancho Bernardo Care Center offers Skilled Nursing / Long Term Care.
Villa Rancho Bernardo Care Center is located at 15720 Bernardo Center Drive in San Diego, California.
Villa Rancho Bernardo Care Center is a large skilled nursing and rehabilitation facility in San Diego that receives many strong reviews praising its physical therapy program, admissions staff, and nursing care. However, a smaller number of reviewers report serious concerns about slow call-response times, food quality, and in a few detailed cases, troubling incidents involving medication, unexplained bruising, and communication failures.
Villa Rancho Bernardo Care Center had 6 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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