michael ward
Jun 2026
Fun, Friendly atmosphere! Great staff and leadership team. Clean environment that smells great!
1 / 5Quick Facts
- Total units
- 118
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 118
- Inspections
- View history (36 citations)
- Memory Care
- Secured, structured environment for dementia residents
- Respite Care
- Short-term respite stays available for families
- End-of-Life Care
- On-site palliative and hospice care offered
- Therapy Access
- Outpatient therapy clinic in addition to residential
CMS Care Compare
What Families Think
Reviews for Victoria Gardens of Frisco are sharply mixed: some families praise the therapy team and describe a clean, engaging environment, while others describe serious lapses in basic nursing care, communication, and billing. The gap between the best and worst accounts is unusually wide for this community.
The Good
- Physical, occupational, and speech therapy praised
- Staff described as caring and supportive
- Facility noted as clean and well-maintained
- Activities keep residents engaged
- Dedicated memory care program for dementia residents
The Bad
- One report of infrequent diaper/position changes and colostomy care delays
- One report of being overcharged with no reimbursement
- One report of poor communication about transfers and discharge
- One report of unsafe patient transfer nearly causing a fall
AI-generated from reviews and community data.
Victoria Gardens of Frisco is a senior living community in Frisco, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 99 reviews.
About Victoria Gardens of Frisco
Victoria Gardens of Frisco is a skilled nursing and rehabilitation center in Frisco, Texas, offering short-term rehabilitation, long-term care, skilled nursing, and outpatient therapy services. The facility specializes in helping patients recover and regain independence after surgery, illness, or injury, with the goal of helping residents heal, rebuild strength, and return home as safely and quickly as possible.
The center provides personalized physical, occupational, and specialized therapy programs tailored to each resident's needs. Services include professional rehabilitation for patients recovering from serious illness, those needing ongoing medical support with daily living assistance, and complex medical care with round-the-clock support. Licensed therapists deliver physical, occupational, and speech therapy in both residential and outpatient clinical settings.
Victoria Gardens addresses the emotional, social, and cultural needs of residents and their families through meaningful activities and personalized attention. The facility offers specialized memory care for residents experiencing memory loss or cognitive changes, providing a secure, structured environment with activities tailored to each person's abilities. Respite care is available for families needing a break, offering the same high-quality nursing care and comfortable accommodations as regular residential services.
The center also provides palliative and hospice care for patients facing serious or terminal illness, addressing physical, emotional, and spiritual needs while honoring each patient's wishes and preserving their peace. All services are delivered in a comfortable, home-like environment guided by a commitment to resident care, comfort, and dignity.
Types of Care at Victoria Gardens of Frisco
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Victoria Gardens of Frisco
3.8overall · 99 ratings combined
3.8★ on Google (99)
mike proctor
May 2026
My experience has been wonderful. They give me physical therapy, speech therapy and are very supportive. They keep you engaged in activities and are very helpful. I am getting better everyday and would recommend Victoria Gardens to anyone who needs rehabilitation or assisted living. Thanks for your kindness to the entire team. Mike Proctor 😎
Victoria Silas
May 2026
Best place ever..The staff is great in every regards. The nursing team is caring, have extensive woundcare program. Therapy team is fantastic! The facility is super clean and well taken care of. Lots of exciting activities programs that keep the residents engaged, active and happy all day.
Kathi Godbolt
May 2026
The residents are happy, upbeat and lively! One of the most active populations I’ve seen in my 20 year career!
Jennifer DaCosta
Apr 2026
Victoria Gardens accepted my mother as a patient, and she was transferred to their facility Saturday February 17th after being in the hospital about a month and a half. When I arrived to visit my mom, the smell overwhelmed me as I waited at the nurse's desk 10 minute while the staff was scrolling on their phones before acknowledging me and telling me what room she was in. On Tuesday February 17th my mom called me in tears stating she didn't like it there. Come to find out at 4am in the morning the staff woke her up saying they were going to change her colostomy bag but didn't. Multiple staff members came to look at it and then proceeded to complain in front of my mother that they weren't and didn't like to change them. About 8am they finally changed it after asking my mom if she brought the supplies with her to change it! (you accepted the patient but asking for supplies, really?) I went immediately to the facility and spoke with Carmen the nurse director and expressed my concerns, but I felt as if I was talking with a wall. I then spoke with the hospital liaison and submitted a complaint. As I was getting to my mother room she was getting back from PT and needed to be transferred from the wheelchair to the bed. The nurse proceeded to ask me how they normally transfer my mom to the bed. I told the nurse they usually use 2 people and asked her shouldn't you know how to transfer patients. Her excuse was that it was her first day with her. She went to go get someone to assist her and came back with a lady who had a very bad attitude as you can hear her complaining as she entered the room. (Very unprofessional) Needless to say they almost dropped my mother. Had I not been there to slide the wheelchair back under my mom she would have fallen!!! I expressed that this is unacceptable care to the nurse director and hospital liaison. That day I requested a transfer to another facility. When I asked for an update Sunday February 22nd on the transfer I was told they would check on it and I didn't hear anything. Tuesday February 24th, I was told the transfer wasn't put in because the case manager was under the impression we had changed our minds. (Without talking with us) During my mom's stay she did PT/OT for about 20-30 mins a day, the rest of the time she was stuck in her bed. Her diaper was not changed, nor did they rotate her position in the bed without a fuss. When concerns were brought to the Center Director, he basically said my mom probably didn't remember. I had to tell him I am here frequently and have everything written down, even when I visit, I have to tell them to do things because if I didn't nobody comes in to check her! Not once was my mom offered to join any activities. The food was served cold the whole time and when asked why, we were told they were trying to get the hot plates fixed. My mom was supposed to be transferred to another facility on Sunday March 1st, but the discharge paperwork was not completed so she had to wait. Come Monday morning they didn't have transportation to take my mom to her dialysis, stating they had her down as discharged and nobody could give answers as to why! It took 3 hours for them come up with a solution and that was only because I called to get my mom a later chair time! Beyond happy when my mom finally transferred that evening to other facility! Complete chaos, unorganized care, and unprofessionalism is what this facility offers! The left doesn't know what the right is doing there! They made an already hard time even harder for us! I suggest you spare your loved ones and your sanity, take them someplace else!
Government Inspection History
10 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 14, 2026Health Complaint1 citation
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2026
Dec 8, 2025Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 10, 2025
May 29, 2025Fire Safety StandardHealth ComplaintHealth Standard6 citations
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 18, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 17, 2025
Feb 25, 2025Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 22, 2025
Oct 23, 2024Health Complaint1 citation
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 9, 2024
Jun 13, 2024Health Complaint1 citation
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2024
Apr 18, 2024Fire Safety StandardHealth ComplaintHealth Standard17 citations
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2024
Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Include a process for Emergency Preparedness collaboration.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024
Conduct risk assessment and an All-Hazards approach.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 29, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2024
Mar 22, 2024Health Complaint1 citation
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2024
Dec 16, 2023Health Complaint2 citations
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Mar 2, 2023Fire Safety StandardHealth Standard5 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 10, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2023
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 10, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Victoria Gardens of Frisco offer?
Victoria Gardens of Frisco offers Skilled Nursing / Long Term Care.
Where is Victoria Gardens of Frisco located?
Victoria Gardens of Frisco is located at 10700 Rolater Dr in Frisco, Texas.
What do families say about Victoria Gardens of Frisco?
Reviews for Victoria Gardens of Frisco are sharply mixed: some families praise the therapy team and describe a clean, engaging environment, while others describe serious lapses in basic nursing care, communication, and billing. The gap between the best and worst accounts is unusually wide for this community.
How did Victoria Gardens of Frisco do on recent health and safety inspections?
Victoria Gardens of Frisco had 10 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Victoria Gardens of Frisco?
Submit the Request Information form on this page to connect with Victoria Gardens of Frisco and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Victoria Gardens of Frisco? Claim this listing to update photos, pricing, and details. It's free.
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