1 / 5CMS Care Compare
Families describe consistently positive, multi-year experiences across the full continuum of care at Vi at Palo Alto, from independent living through memory care. Reviewers repeatedly praise the skilled nursing and rehab team, the cleanliness of the facility, and the compassion of staff during difficult transitions between care levels.
AI-generated from reviews and community data.
Vi At Palo Alto is a senior living community in Palo Alto, California offering Assisted Living and Independent Living. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.7 out of 5 across 112 reviews.
Vi at Palo Alto is a Type A continuing care retirement community offering independent living with an on-site care center for residents requiring more supportive or skilled care services in Palo Alto, California. As a CCRC, the community provides predictable monthly costs for residents who may need to transition to higher levels of care.
The community emphasizes wellness through a comprehensive, cutting-edge programming approach designed to help residents age well. Residents can enjoy morning walks along the nearby Dish Loop Trail and participate in varied lifestyle programming throughout the community.
Vi at Palo Alto features resort-style amenities, comfortable common areas, and stylish apartments. The on-site dining team focuses on creating memorable dining experiences with gourmet five-course meals, seasonally inspired menus, and casual dining options available to residents.
Located in the heart of Silicon Valley near world-class academic institutions, the community serves as a center where culture and community come together. The setting provides access to the Bay Area's cultural and educational resources while maintaining a residential environment.
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Help Me Choose4.7overall · 112 ratings combined
4.7★ on Google (112)
Eric Gee
Jul 2026
As a person whose job it is to help Seniors with Technology I visit a lot of independent living facilities. The Vi Living in Palo Alto is absolutely the best! I've never walked down the hall without residents or staff saying hello. I've had the opportunity to work with their programming department, front desk, engineering and they are all super helpful and and friendly to the residents and respond quickly. Can't recommend enough!
Errol Carlson
Jun 2026
After my recent stay in the hospital, I spend 2 and 1/2 weeks at the Vi Palo Alto. I had a wonderful experience with this skilled nursing facility. The staff were attentive, knowledgeable and compassionate. The facility was clean and very well maintained. The physical therapy was outstanding. They have helped me tremendously in getting stronger so that I can be successful in returning to my home. I appreciate the dedication and hard work of everyone at this facility. If you are looking for skilled nursing I would highly recommend the Vi Palo Alto.
Mayte Brilando
Jun 2026
After my back surgery at Stanford, I was accepted in skilled nursing at the Vi at Palo Alto with the warmest welcome. I have been a patient here for 3weeks. The medical staff is very attentive and very professional, the rehab facility has the best physical therapists There is a great feeling in the facility, great positive energy. I am difficult to impress with cleanliness, well, I am impressed . This place is kept immaculate. The Vi has a very creative chef who makes delicious food. I must say, the Vi has to be the best place for a good recovery. It is for me. Many thanks to the staff!!!
Sherman Chu
Jun 2026
My mom has been at Vi for a number of years, across all four areas (independent living, assisted living, skilled nursing and memory care). Her overall experience across all four has been exceptional. The staff is caring and in general competent, especially in memory care where the level of interaction is the highest. The facilities are top notch, everything is well maintained. And the range of programming is great and geared well towards all levels of ability, everything from exercise classes to bingo to excursions.
Bill Marshall
Jun 2026
My mother has been a resident of Vi at Palo Alto for nearly two decades, and our family could not be more grateful for the care and support she continues to receive. During her time at Vi, she has progressed through Independent Living, Assisted Living, and now resides in Memory Care. Having experienced the full continuum of care, we have seen firsthand the community's commitment to its residents at every stage of aging. The transitions between levels of care were never easy, but the staff consistently worked to make them as smooth and dignified as possible. Knowing that my mother could remain in a familiar community, surrounded by caring professionals who know her well, has provided tremendous peace of mind for our family. I would particularly like to recognize Neda, Director of Assisted Living and Memory Care. She is an exceptional leader whose compassion, professionalism, and dedication are evident every day. Neda treats residents with genuine respect and kindness while providing families with thoughtful guidance, clear communication, and confidence that their loved ones are receiving the best possible care. Her presence has made a meaningful difference in my mother's experience and in our family's confidence in the care she receives. The Memory Care team does an outstanding job creating a safe, engaging, and supportive environment while preserving the dignity and individuality of each resident. It is clear that the staff truly care about the people they serve. After nearly twenty years as part of the Vi community, my family remains deeply appreciative of the care, compassion, and professionalism shown to my mother. We are thankful every day that she is surrounded by such dedicated people and would highly recommend Vi at Palo Alto to families seeking a community that provides exceptional care across every stage of senior living.
6 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 26, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 6, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2023
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2023
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Vi At Palo Alto offers Assisted Living and Independent Living.
Vi At Palo Alto is located at 620 Sand Hill Road in Palo Alto, California.
Families describe consistently positive, multi-year experiences across the full continuum of care at Vi at Palo Alto, from independent living through memory care. Reviewers repeatedly praise the skilled nursing and rehab team, the cleanliness of the facility, and the compassion of staff during difficult transitions between care levels.
Vi At Palo Alto had 6 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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