MyLivingChoice

Sylva Valley Health and Rehab

417 Cloverdale Road

3(37 ratings)· Sylva average: 3.1

Sylva Valley Health and Rehab, photo 11 / 3

Quick Facts

Total units
106
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
106

What Families Think

Vero Health & Rehab Of Sylva is a skilled nursing and long-term care community in Sylva, North Carolina, holding a 3.1 out of 5 rating from 38 Google reviews. No detailed review text or amenities were provided, so specific family experiences at this location remain unclear from the available data.

The Good

  • Provides skilled nursing and long-term care services
  • Licensed to serve up to 106 residents

The Bad

  • Google rating of only 3.1 out of 5 from reviewers
  • No published pricing information available
  • No detailed reviews or amenities listed for evaluation

AI-generated from reviews and community data.

Sylva Valley Health and Rehab is a senior living community in Sylva, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.0 out of 5 across 37 reviews.

About Sylva Valley Health and Rehab

Vero Health & Rehab Of Sylva is a skilled nursing / long term care community in Sylva, North Carolina. The community is licensed for up to 106 residents.

Families rate Vero Health & Rehab Of Sylva 3.1 out of 5 based on 38 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Sylva Valley Health and Rehab

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Sylva Valley Health and Rehab

3overall · 37 ratings combined

3★ on Google (37)

Fran F.

Jun 2026

via Google

My father in law had broken ribs, bruises and was left to die. No care and an awful lace. Do not put anyone here if u care

Cate Rogers

Feb 2026

via Google

My 22 yr old orphaned grand-nephew was placed here from Charlotte's Atrium Hospital for LTC. We had no say where he would be placed. It's a 3 hour drive one-way. But it turned out to be the BEST place he was lucky to get!! Everyone is just fabulous - top to bottom. He has multiple severe injuries from a traumatic brain injury and he is getting more and much better treatment than he got after 6 months in the hospital. It is truly remarkable! The second day he was there, they did a complete assessment of his needs, developed a plan for therapy and shared everything with me in a conference call the next day. He has made so much progress in a short three weeks! The therapists take pictures and videos to send to me. He always has a smile on his face! They truly are a caring and professional group of caregivers. I am grateful and blessed! THANK YOU!

Liam Weem

Jun 2025

via Google

The only reason this place gets even one star is because of the few staff who actually care. Beyond that, Sylva Valley Rehab is a complete disaster. Residents fall, slip, or get hurt, and it never gets documented—because staff don’t want to deal with the paperwork. Call lights ring for 15 minutes or more before anyone finally comes to check. At night, it’s even worse: calls go unanswered for ages, and residents are left yelling for help with no response. Even worse, vapes have been found in patients’ rooms and around the facility—staff just leave them out in the open like it’s normal. This place is basically still Vero, just with a different name, and it’s only operating because the state hasn’t caught them yet. They know when inspections happen and make sure to cover things up—but the truth is obvious. Residents deserve so much better. If nothing changes soon, Sylva Valley won’t be around for long.

Jackie Palmer

Apr 2025

via Google

My brother was a patient at Vero. He was there for 3 months while going through Hospice. The staff did a wonderful job taking care of him. I am so appreciative for their support and care during a very difficult time. They were also very supportive of the family. Much love and appreciation for the center and everyone who works there. We couldn’t have done this without you.

zach hunnid

Feb 2025

via Google

Vero Health should be shut down, I wouldn’t send my dog there for a day. The way they treat their residents is inhumane. I’ve worked in several facilities and this one is by far the worst facility I have ever worked in. The residents don’t get changed, instead they lay in their urine, the food looks like slop, and residents go weeks without having a shower. The last time I worked there a resident who had the flu asked for Tylenol for 6 hours and the nurse wouldn’t give him any. To anyone thinking about sending their loved one to this place, DONT. The only good thing I’ve witnessed was their therapy department, other than that this place is the “hood” of nursing homes.

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Government Inspection History

9 inspection visits in the last three years, 71 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 14, 2025Health Standard7 citations
  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025

  • Assure the security of all personal funds of residents deposited with the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 4, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 4, 2025

Jul 29, 2025Fire Safety Complaint1 citation
  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2025

Jul 30, 2024Fire Safety StandardHealth ComplaintHealth Standard26 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 20, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 20, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 20, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 20, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2024

  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 20, 2024

May 22, 2024Health Complaint12 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

  • Ensure that residents are free from significant medication errors.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 20, 2024

  • Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 30, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 20, 2024

  • Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 30, 2024

Nov 30, 2023Health ComplaintInfection Control5 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

Nov 21, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023

Oct 18, 2023Health Complaint7 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 30, 2023

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 30, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 7, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Nov 11, 2023

Jan 20, 2023Fire Safety StandardHealth Standard10 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 14, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2023

Apr 29, 2021Fire Safety Standard1 citation
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sylva Valley Health and Rehab offer?

Sylva Valley Health and Rehab offers Skilled Nursing / Long Term Care.

Where is Sylva Valley Health and Rehab located?

Sylva Valley Health and Rehab is located at 417 Cloverdale Road in Sylva, North Carolina.

What do families say about Sylva Valley Health and Rehab?

Vero Health & Rehab Of Sylva is a skilled nursing and long-term care community in Sylva, North Carolina, holding a 3.1 out of 5 rating from 38 Google reviews. No detailed review text or amenities were provided, so specific family experiences at this location remain unclear from the available data.

How did Sylva Valley Health and Rehab do on recent health and safety inspections?

Sylva Valley Health and Rehab had 9 government inspection visits in the last three years, with 71 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sylva Valley Health and Rehab?

Submit the Request Information form on this page to connect with Sylva Valley Health and Rehab and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Sylva Valley Health and Rehab? Claim this listing to update photos, pricing, and details. It's free.

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