MyLivingChoice

Vancrest of Upper Sandusky

850 Marseilles Avenue

3.9(12 ratings)· Upper Sandusky average: 4.1

Vancrest of Upper Sandusky, photo 11 / 5

Quick Facts

Total units
99
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Memory care
Secured neighborhood specifically for dementia residents
Therapy services
On-site physical, occupational, and speech therapy
Short-term care
Respite and hospice care offered on-site
Network affiliation
Part of the United Church Homes network

What Families Think

Reviews of Vancrest of Upper Sandusky are mixed, with several families praising the food, cleanliness, and caring aides and nurses, while others describe serious concerns about staff communication and resident safety in the memory care unit. Google ratings for the facility average 3.9 from a small number of reviews.

The Good

  • Compassionate, caring aides and nurses
  • Good food, praised by multiple reviewers
  • Clean facility that doesn't feel sterile
  • On-site memory care neighborhood for dementia residents
  • Positive recovery experience noted by a family member

The Bad

  • One report of repeated falls with delayed staff response
  • One report of poor communication during a dementia-unit placement
  • One reviewer felt the memory care unit wasn't suited to higher-functioning residents
  • No published pricing information available

AI-generated from reviews and community data.

Vancrest of Upper Sandusky is a senior living community in Upper Sandusky, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 12 reviews.

About Vancrest of Upper Sandusky

Vancrest of Upper Sandusky is a skilled nursing facility in Upper Sandusky, Ohio, offering personalized care with a focus on residents' comfort and quality of life. The facility provides around-the-clock skilled nursing care for transitional and rehabilitative needs following illness or surgery, as well as long-term care, respite care, and hospice care.

The community includes a memory support neighborhood designed specifically for individuals living with Alzheimer's and dementia-related conditions. This specialized unit tailors care to residents' medical, physical, and emotional needs based on their individual history, preferences, interests, and routines, maintaining a calm and inviting atmosphere where comfort and dignity are prioritized.

Skilled rehabilitation services are available, including physical, occupational, and speech therapies. Care is individualized for each resident and may be provided in short-term, long-term, or outpatient settings based on specific needs.

The facility emphasizes personalized meal selections and an activities department offering programs suited to all residents. The team of qualified professionals delivers care guided by the facility's mission to prioritize resident comfort and quality of life.

Types of Care at Vancrest of Upper Sandusky

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Vancrest of Upper Sandusky

3.9overall · 12 ratings combined

3.9★ on Google (12)

Riley Mattix

Apr 2026

via Google

Looks beautiful, smells normal (not sterile/gross), my grandmother said the food is awesome. Rooms are rather small tho. First time I've seen a nursing home that I'd be okay living in.

kathy mann

Apr 2025

via Google

I'm writing this with a heavy heart. Anyone who has a mother/ father or loved one needing care will understand. My mother 💜 has been very forgetful and getting worse and worse. Dementia...a hard diagnosis. We made the difficult choice to move her to a locked dementia unit. We were hopeful after taking to The Vancreast staff that they would be the right fit. Being local meant that my grandma and mother's siblings would be able to visit easily. Unfortunately after 2 days with no communication from Vancreast staff they sent her to Sojurn in Tiffin because they couldn't get her to take her meds. I have been a nurse for almost 30 years and explained I would assist as soon as I was off duty. Not good enough, they sent her. After the dramatic removal of my mother they come up with excuses after excuses as to why she can't come back. It seems like the dementia unit I was so needing is a unit of mostly bed and wheelchair bound Residents that sit in front of the TV for hrs and easily are manageable. That is not my mother. She needs a purpose and duties to forful her day. She wanders like most dementia patients. Looking for her car and loves ones. Vancreast turned my stressful time into a NIGHTMARE. Not being honest and upfront. I am hoping they learn from this experience and get dementia training for their staff and management. I will be finding a more appropriate unit for my mother. Unfortunately that means out of town. I do not recommend Vancreast.....they made an already a difficult situation even worse. Sincerely, Kathy Mann

Richard Gerber

Nov 2019

via Google

Pleased. Good Food. Nice Aides and Nurses. One thing that would help is if they had thermostats for heat and air on the first floor.

Brian Dible

Oct 2019

via Google

Great facility that is part of the United Church Homes. Worked here as a teenager and it made for a great life experience to interact with the elderly. Very compassionate and caring staff. Provided great service to my Dad while he was there for recovery.

Emily hill

Nov 2018

via Google

ZERO STARS This place sucks, my boyfriends grandmother has fallen down 4 times In The last two months and she’s had to call home just to have someone come help her off the ground, she’s there to be somewhere where someone can help care for her and she’s stuck on the ground for very long periods of time, people there need to check on their people more. Something bad could have happened to her.

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Government Inspection History

4 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 15, 2026Fire Safety StandardHealth Standard15 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2026

May 16, 2025Infection ControlNo citations
Oct 26, 2023Fire Safety StandardHealth Standard15 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 17, 2023

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 17, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 17, 2023

Jul 6, 2021Fire Safety StandardHealth Standard6 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2021

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2021

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2021

  • Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Vancrest of Upper Sandusky offer?

Vancrest of Upper Sandusky offers Skilled Nursing / Long Term Care.

Where is Vancrest of Upper Sandusky located?

Vancrest of Upper Sandusky is located at 850 Marseilles Avenue in Upper Sandusky, Ohio.

What do families say about Vancrest of Upper Sandusky?

Reviews of Vancrest of Upper Sandusky are mixed, with several families praising the food, cleanliness, and caring aides and nurses, while others describe serious concerns about staff communication and resident safety in the memory care unit. Google ratings for the facility average 3.9 from a small number of reviews.

How did Vancrest of Upper Sandusky do on recent health and safety inspections?

Vancrest of Upper Sandusky had 4 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Vancrest of Upper Sandusky?

Submit the Request Information form on this page to connect with Vancrest of Upper Sandusky and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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