MyLivingChoice

Universal Home Care DBA Complete Home Care

8325 Office Park Dr

4.7(31 ratings)· Douglasville average: 4.3

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Quick Facts

Caregiver Program
Family members can be onboarded as paid caregivers
Service Model
Care delivered in client's own home, not a facility

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

This is a home health and hospice agency, not a residential facility, and most reviews focus on the intake and onboarding experience rather than day-to-day caregiving in a facility. Families overwhelmingly praise the same intake coordinator for her responsiveness, patience, and clear guidance through the sign-up process, though a couple of reviewers left sharply negative, non-specific complaints.

What reviewers praise

  • Praised for smooth, well-explained intake process
  • Staff described as responsive and communicative
  • Coordinators follow up reliably on next steps
  • Families feel supported through a stressful transition

What reviewers flag

  • A couple of reviewers left very negative, unspecified complaints

AI-generated from reviews and community data.

Universal Home Care DBA Complete Home Care is a home care agency serving Douglasville, Georgia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.7 out of 5 across 31 reviews.

About Universal Home Care DBA Complete Home Care

Universal Home Care, doing business as Complete Home Care, is an at-home care agency serving Douglasville, Georgia. The agency earned a 4.7 of 5 rating across 31 reviews.

Reviewers consistently praised the agency's intake and onboarding process, with multiple families describing how staff guided them through enrollment and answered their questions thoroughly. One reviewer noted that the staff is "so nice and professional" and that "they truly care about clients." Families reported feeling heard and supported, with particular appreciation for the responsiveness and follow-up they received when starting services.

One reviewer reflected on their experience, writing "when I thought all hope was gone" the agency "had all the answers I needed." Clients described the team as caring, knowledgeable, and willing to go beyond standard duties to ensure families got the help they needed. The reviews suggest the agency takes a personalized approach to matching families with the right support and services.

Types of Care at Universal Home Care DBA Complete Home Care

At-Home Care

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Reviews of Universal Home Care DBA Complete Home Care

4.7overall · 31 ratings combined

4.7★ on Google (31)

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K. Walker

Jul 2026

via Google ↗ · Report

There's just one person's name in these reviews that boosted up the ratings. It made me think twice about them. I hope that one day in America that the elderly & disabled are shown more respect than they are now. I've worked all my life and now I feel like I've been thrown away. No, I wasn't born rich; I was born in poverty but instead of thinking that government assistance was the answer to my economic problems, I worked. And now I'm facing this. God, time, and karma's a fact. And there will be a reckoning.

Rachel Benson

May 2026

via Google ↗ · Report

Jessica Santana has been instrumental in getting me set up with Complete Homecare. I was unsure about moving forward but she stayed in touch with me and was patient. Jessica provided me with the information I needed to proceed. She is a great asset to the company, no doubt!

Kentria Pittman

Mar 2026

via Google ↗ · Report

Jessica amazing customer services friendly staff and she's getting the job done

Pamela Weems

Mar 2026

via Google ↗ · Report

Jessica has been exceptional throughout my process of becoming a caregiver. She consistently keeps me informed about the next steps and answers all of my questions thoroughly. She always follows up exactly when she says she will, which I truly appreciate. Her customer service has been top tier since the very first time I spoke with her. I’m grateful for her professionalism, responsiveness, and support. Pam Rowe

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By submitting, you're okay with us and Universal Home Care DBA Complete Home Care reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Universal Home Care DBA Complete Home Care offer?

Universal Home Care DBA Complete Home Care offers At-Home Care.

Where is Universal Home Care DBA Complete Home Care located?

Universal Home Care DBA Complete Home Care is located at 8325 Office Park Dr in Douglasville, Georgia.

What do families say about Universal Home Care DBA Complete Home Care?

Universal Home Care DBA Complete Home Care carries a 4.7 out of 5 rating from 31 Google reviews. This is a home health and hospice agency, not a residential facility, and most reviews focus on the intake and onboarding experience rather than day-to-day caregiving in a facility. Families overwhelmingly praise the same intake coordinator for her responsiveness, patience, and clear guidance through the sign-up process, though a couple of reviewers left sharply negative, non-specific complaints. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Universal Home Care DBA Complete Home Care?

Submit the Request Information form on this page, or contact Universal Home Care DBA Complete Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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