Monique
May 2026
The orientation and the application process was amazing that department did their job . I’m just waiting to hear back from any coordinator regarding a case now I wanna work
Ultimate Care NY
1000 Gates Ave 4th Floor4.7(610 ratings)· Brooklyn average: 4.4
Own this agency? Update your listing · Marketing for operators
1 / 5Quick Facts
- Payment options
- Accepts Medicare, Medicaid, and long-term care insurance
- Service area
- Covers Brooklyn, Westchester, Long Island, and Rockland-Orange
- Care setting
- In-home care, not a residential facility
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Ultimate Care NY is a licensed home health care agency serving clients in Brooklyn and across the greater New York area, rather than a residential community with its own building or amenities. Reviews are split: some praise a smooth application process and friendly staff, while several describe serious problems with communication, aide reliability, and billing.
What reviewers praise
- High overall Google rating from hundreds of reviewers
- Praised for smooth, stress-free application and orientation process
- Accepts Medicare, Medicaid, managed care, and long-term care insurance
- Serves a wide region across NYC and nearby counties
What reviewers flag
- Several reports of poor communication from coordinators
- Multiple complaints about aides being changed without notice
- One report of pay being shortened without explanation
- One report of a coordinator responding to a medical emergency with 'tomorrow'
AI-generated from reviews and community data.
Ultimate Care NY is a home care agency serving Brooklyn, New York offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.7 out of 5 across 610 reviews.
About Ultimate Care NY
Ultimate Care NY is a licensed home health care agency providing home care services in Brooklyn and across New York, including Westchester, Long Island, and Upstate NY. The agency offers personalized care plans tailored to meet clients' personal and medical health needs, with skilled caregivers dedicated to helping individuals maintain independence and quality of life in their own homes.
The agency serves seniors and other clients requiring home care support, with compassionate caregivers trained to provide assistance with daily living activities and medical needs. Ultimate Care NY emphasizes personalized care designed to promote comfort, independence, and peace of mind for clients and their families.
Ultimate Care NY accepts multiple payment options to accommodate varying budgets and resources. The agency works with several insurance types including employer-sponsored plans, Medicare, managed care plans, Medicaid, and long-term care insurance, offering flexibility for clients with different coverage needs.
The agency actively recruits home health aides and care specialists across New York, offering flexible scheduling and competitive pay for those interested in joining the caregiving team. The application process is described as simple, smooth, and stress-free, with specialists available to guide prospective clients and employees through the steps.
Types of Care at Ultimate Care NY
At-Home Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Ultimate Care NY
4.7overall · 610 ratings combined
4.7★ on Google (610)
Poker Addict
Mar 2026
Their great to work with great staff love working with them
hope merp
Feb 2026
Unprofessional Agency. Lack of communication and bad attitudes from the coordinators. If you’re looking for work, don’t come here. They will wait until you reached the patient home to tell you services are no longer needed, the patient is unaware as well. They shorten my paycheck and didn’t call me, I had to call to fix this issue. Rarely have cases to give and don’t inform you of ALL details of the patient’s case.
delina vasquez
Nov 2025
I’ve been a patient with this agency for over 8 years. During that time, I worked with three home aides who each stayed with me for about 2.5 to 3 years, and the care was good. However, for the past two years, the experience has gone downhill. The current coordinator has been unprofessional toward both patients and management, and the level of care has declined significantly. When I reached out for help, the supervisor sided with the coordinator instead of listening to patients’ concerns. Even in a patient’s weakest moments, the way situations are handled is unacceptable — and it’s exactly how agencies like this get a bad name. After 8 years with them, there was one day when I truly needed medical attention. I told my aide I needed help, and she told me, “I don’t do hospitals.” When I informed the coordinator, Crystal, she simply said she would “send someone new tomorrow.” When a patient is asking for medical help, responding with “tomorrow” shows a complete lack of compassion, professionalism, and urgency.
Anonymous
Jun 2025
Do NOT hire this agency to care for your loved one. They are the worst agency out there. Their customer service is horrific. They provide an extension to reach a specific contact and they never answer the phone nor do they call you back when a message is left. They constantly change their aids and they don’t advise you ahead of time of the change. If you have a loved one that needs a little more attention, they try to change the service being provided to an hourly rate of pay which will cost the patient thousands of dollars. This company is looking to take your money and does not provide care for the patient. Plus the under pay their aids. BEWARE, don’t have them care for your loved ones.
Frequently Asked Questions
What types of care does Ultimate Care NY offer?
Ultimate Care NY offers At-Home Care.
Where is Ultimate Care NY located?
Ultimate Care NY is located at 1000 Gates Ave 4th Floor in Brooklyn, New York.
What do families say about Ultimate Care NY?
Ultimate Care NY carries a 4.7 out of 5 rating from 610 Google reviews. Ultimate Care NY is a licensed home health care agency serving clients in Brooklyn and across the greater New York area, rather than a residential community with its own building or amenities. Reviews are split: some praise a smooth application process and friendly staff, while several describe serious problems with communication, aide reliability, and billing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Ultimate Care NY?
Submit the Request Information form on this page, or contact Ultimate Care NY directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ultimate Care NY? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Brooklyn.
From $8,500/moPartnerThe Capstone
New York, New York5.2 mi
4.6(57)
Independent Living
From $15,330/moPartnerSunrise at East 56th
New York, New York5.5 mi
4.7(64)
Assisted LivingMemory Care
From $6,300/moPartnerSunrise at Mill Basin
Brooklyn, New York5.6 mi
4.4(39)
Assisted LivingMemory Care
From $17,069/moPartnerThe Apsley by Sunrise
New York, New York7.3 mi
4.4(29)
Assisted LivingMemory Care
From $6,400/moPartnerSunrise at Sheepshead Bay
Brooklyn, New York7.4 mi
4.2(49)
Assisted LivingMemory CareRespite / Short-Term Care
From $7,700/moPartnerSunrise of Edgewater
Edgewater, New Jersey8.9 mi
4.3(56)
Assisted LivingMemory CareRespite / Short-Term Care