3.4(17 ratings)· Mobile average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Twin Oaks are sharply divided: several families describe serious neglect, including an untreated bedsore that led to amputation and a resident death following dehydration, while one reviewer describes a clean facility with kind, attentive staff. Concerns about understaffing, communication with families, and hygiene appear repeatedly.
AI-generated from reviews and community data.
Twin Oaks Nursing Home Inc is a senior living community in Mobile, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 17 reviews.
Twin Oaks Nursing Home Inc is a skilled nursing and long-term care community in Mobile, Alabama, licensed for up to 131 residents. The facility is Medicare and Medicaid certified and holds a 4 of 5 overall star rating from CMS. It operates as a for-profit corporation.
The community offers 24-hour staffing with on-site registered nurses, private rooms and bathrooms, a restaurant-style dining room, and social activities and gathering spaces. Additional amenities include housekeeping and laundry services, medication management, dietary accommodations, an emergency call system, wheelchair accessibility, and cable or satellite television.
Reviews of Twin Oaks are mixed. Some reviewers describe staff as kind and attentive, with the facility kept clean. However, other families have raised concerns about infection control, hygiene standards, communication with family members about residents' conditions, and the adequacy of care supervision. One reviewer noted concerns about resident safety and the quality of monitoring in the facility.
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Help Me Choose3.4overall · 17 ratings combined
3.4★ on Google (17)
Carol
Aug 2025
I feel and fear for some of the senior residents. They need cameras in these rooms. You're considered a trouble maker, if you speak about the wrong doings. Therapy is the safest place there. I left too soon medically, but I was glad to leave there.
Addie Abbs
Jan 2025
I think and feel like of the staff is not doing their job, and that the place should be supervise more often the smell of urine us all throw the place and some staff is not reporting to the family that are in charge to the family member as the condition of the patient, I am not satisfied or impress as what I see going on here;
Erica Smith
Oct 2023
My Uncle has been at Twin Oaks for about 2 years and his health has declined. He had a bedsore on his foot that was untreated and it had him feeling so bad that he called 911 for himself. He made it to the hospital for the doctors to find that his foot has been obviously neglected. When the doctor unwrapped my Uncle's foot, he turn his head because of the smell and the look of it. They had to quickly amputate just below the knee. These are facts and I all of those patients are being neglected. Please someone help us, help them. That Facility is unfit. I know that there are patients there with little to no insurance, but these patients deserve still the best care
Casey Welborn
Jul 2022
Beautiful facility that is kept impeccably clean. Staff are always kind and friendly and take excellent care of their patients. Even if someone is having a bad day they are smiling. Honestly this is the best facility in Mobile county and is a hidden treasure.
Christina Taylor
Jan 2022
My mother was here for two months with dementia after beating covid, ended up in hospital dehydrated, compacted, and died 3 days later. Lost weight rapidly had to call and speak to someone when on zoom call she was unresponsive yet trained professional didn't pick up on it.
3 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2021
Provide and implement an infection prevention and control program.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 25, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 8, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2019
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 6, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Twin Oaks Nursing Home Inc offers Skilled Nursing / Long Term Care.
Twin Oaks Nursing Home Inc is located at 857 Crawford Lane in Mobile, Alabama.
Twin Oaks Nursing Home Inc carries a 3.4 out of 5 rating from 17 Google reviews. Reviews for Twin Oaks are sharply divided: several families describe serious neglect, including an untreated bedsore that led to amputation and a resident death following dehydration, while one reviewer describes a clean facility with kind, attentive staff. Concerns about understaffing, communication with families, and hygiene appear repeatedly. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Twin Oaks Nursing Home Inc had 3 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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