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Twin Oaks Health & Rehabilitation Center

1123 N Bolton St

4.6(38 ratings)· Jacksonville average: 4.5

Twin Oaks Health & Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
116
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
116

What Families Think

Families describe Twin Oaks as a compassionate, well-run skilled nursing and long-term care community in Jacksonville, TX, with especially high praise for staff kindness and responsiveness. Reviewers highlight strong communication with families, help navigating Medicaid, and a caring, attentive atmosphere for residents.

The Good

  • Staff repeatedly praised for compassion and dignity
  • Helped family navigate Medicaid placement issues
  • Good communication and responsiveness from staff
  • Residents enjoy food and social activities
  • High 4.6 rating across 38 Google reviews

The Bad

  • No published pricing information available
  • No amenities details provided on this listing

AI-generated from reviews and community data.

Twin Oaks Health & Rehabilitation Center is a senior living community in Jacksonville, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 38 reviews.

About Twin Oaks Health & Rehabilitation Center

Twin Oaks Health & Rehabilitation Center is a skilled nursing and long-term care facility in Jacksonville, Texas, with a licensed capacity of 116 residents.

Families consistently praise the dedication and continuity of staff, with multiple reviewers noting that CNAs and nurses have stayed at the facility for many years. The admissions team, particularly Erica, is frequently highlighted for going above and beyond to help residents navigate insurance and placement challenges. Residents describe a warm, personal atmosphere where staff know them by name and tailor activities to individual interests, one family noted that the activities director brought dominos the day after learning a resident's preference. Care quality resonates strongly; families report feeling confident their loved ones are cared for with dignity during both rehabilitation and end-of-life stays. The main consistent complaint centers on food quality, though some residents report eating well while others wish for better meal options.

One dissenting review raised serious concerns about staffing shortages, medical care, and repeated illness, contrasting sharply with the predominant positive feedback. The facility holds a 4.6/5 rating across 38 Google reviews, with the vast majority of families expressing gratitude for compassionate, knowledgeable care.

Types of Care at Twin Oaks Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Twin Oaks Health & Rehabilitation Center

4.6overall · 38 ratings combined

4.6★ on Google (38)

Tiffany C

Jun 2026

via Google

Our family is forever grateful for the care, compassion, and love the staff at Twin Oaks Nursing & Rehabilitation has shown my mother-in-law. She has always been treated with love, kindness, dignity, and respect, and that means more to our family than words can express. The nurses, CMAs, CNAs, Aides, therapy staff, dietary team, housekeeping, activities, maintenance, and administration all played an important role in helping our family through some very challenging seasons. We always felt welcomed, listened to, and supported, and it was evident that so many of the staff truly care for her as a person—not just as a patient. Thank you to every member of the Twin Oaks team for your dedication, patience, and heartfelt compassion. Your kindness and the love you show my mother-in-law and our family will never be forgotten. We are forever thankful and highly recommend Twin Oaks Nursing & Rehabilitation to any family looking for compassionate, quality care for a loved one.

Rick Caddell

Dec 2025

via Google

My wife is there now. She couldn't be in a better place other then home The staff is carrying. If l rated it l would have to give 5 stars all the way.

Georgina Stewart

Jun 2025

via Google

They went beyond to get my dad to the nursing home and even went to pick him up at the hospital

Dublin Oakes

Jun 2025

via Google

Oh my they have spoiled my dad to the To Everyone from nurses to staff and everyone in between. My dad dont even call me lol. I wish he could stay. Tein Oaks may not be fancy but they make up in love...

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Government Inspection History

7 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 31, 2025Fire Safety StandardHealth Standard12 citations
  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadNo revisit needed

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 5, 2026

Apr 15, 2025Health Complaint1 citation
  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 4, 2025

Sep 25, 2024Fire Safety StandardHealth ComplaintHealth Standard19 citations
  • Have policies on smoking.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 26, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 26, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 9, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Put firmly secured handrails on each side of hallways.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 26, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadWaiver has been granted

Jan 18, 2024Health Complaint3 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 19, 2024

Oct 29, 2023Health Complaint2 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 14, 2023

Jul 26, 2023Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 18, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2023

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadWaiver has been granted

Jul 17, 2023Infection ControlNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Twin Oaks Health & Rehabilitation Center offer?

Twin Oaks Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Twin Oaks Health & Rehabilitation Center located?

Twin Oaks Health & Rehabilitation Center is located at 1123 N Bolton St in Jacksonville, Texas.

What do families say about Twin Oaks Health & Rehabilitation Center?

Families describe Twin Oaks as a compassionate, well-run skilled nursing and long-term care community in Jacksonville, TX, with especially high praise for staff kindness and responsiveness. Reviewers highlight strong communication with families, help navigating Medicaid, and a caring, attentive atmosphere for residents.

How did Twin Oaks Health & Rehabilitation Center do on recent health and safety inspections?

Twin Oaks Health & Rehabilitation Center had 7 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Twin Oaks Health & Rehabilitation Center?

Submit the Request Information form on this page to connect with Twin Oaks Health & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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