The Truth Teller
Jul 2026
You don't want your family member here. Smells awful and they don't pay attention to their guests. Alert lights/sounds always going off. No one tends to them. Really sad.
1 / 3Quick Facts
- Total units
- 101
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 101
- Inspections
- View history (14 citations)
CMS Care Compare
What Families Think
Reviews of Legacy at Jacksonville are sharply mixed: some families praise attentive nursing and rehab care that helped loved ones recover and return home, while others report serious problems with administrative communication, follow-through, and consistency of care for long-term or hospice patients.
The Good
- Nursing staff described as attentive and caring
- Rehab team helped residents recover and go home
- Food praised as delicious by some families
- Staff remembered and welcomed back returning residents
The Bad
- Multiple reports of poor communication from administration
- One report of therapy sessions not actually occurring but logged as refused
- One report of inconsistent, sometimes low-protein meals
- One report of neglect and slow pain response for a hospice patient
- Social worker described as unresponsive on discharge planning
AI-generated from reviews and community data.
Legacy at Jacksonville is a senior living community in Jacksonville, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 48 reviews.
About Legacy at Jacksonville
Legacy at Jacksonville is a skilled nursing / long term care community in Jacksonville, Texas. The community is licensed for up to 101 residents.
Families rate Legacy at Jacksonville 4 out of 5 based on 48 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Legacy at Jacksonville
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Legacy at Jacksonville
4overall · 48 ratings combined
4★ on Google (48)
James Jones
Jul 2026
Minimum attention and service given to your elderly loved one for an outrageous amount of money! My mother had three bird feeders outside her window, and one day they disappeared. Then the new-current administrator blamed it on the maintenance man and he said the administrator told him to throw them away without even knowing who they belong to and basically committing theft and destruction of private property. The administrator could care less about anyone but herself and making decisions as she goes, but one of those bird feeders that my mom looked at everyday from her bed was from my sister who at that point recently passed away. Well it went out in the trash with no disregard to the owner. The administrator should have been held responsible and received a theft charge and immediate termination. Also a laptop computer, a pair of diamond earrings and cash from my mom's wallet has vanished with every employee playing dumb not knowing anything about what happened. Clearing violating my mother's civil rights telling a visitor twice that my mother could only visit with direct family members. My mother also tested positive twice at two seperate times for COVID because the staff supervisor wasnt enforcing all staff to check their temperatures at the beginning of each shift. This facility as a whole is at best a snowball going downhill uncontrollably. Most of the 5 star reviews are created by friends or friends of friends who were previously employed by this elderly prison unit with coded key pads on the exit doors with the code subject to change at anytime allowing you not to visit your family member when you legally should be allowed to. GO ELSEWHERE.
Gay Lynn Hayes
Apr 2026
The administrative staff can never be reached. The families of residents are told anything to keep them from knowing anything. Ask three people, you get three answers. They won’t return phone calls. They give residents information to scare them. If you have a choice, look somewhere else. This is a really sad excuse for elder care.
Greta Godfrey
May 2025
My friend is in your facility.<br>Not happy with his care.
Chris Mayes
Jan 2024
Awesome great staff friendly helpful and courteous.
Government Inspection History
6 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 11, 2026Health Complaint1 citation
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026
Apr 29, 2026Fire Safety StandardHealth Standard4 citations
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Feb 24, 2026Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Nov 21, 2025Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Feb 5, 2025Fire Safety StandardHealth Standard4 citations
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 6, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2025
Jan 24, 2024Fire Safety StandardHealth Standard2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Legacy at Jacksonville offer?
Legacy at Jacksonville offers Skilled Nursing / Long Term Care.
Where is Legacy at Jacksonville located?
Legacy at Jacksonville is located at 810 Bellaire St. in Jacksonville, Texas.
What do families say about Legacy at Jacksonville?
Reviews of Legacy at Jacksonville are sharply mixed: some families praise attentive nursing and rehab care that helped loved ones recover and return home, while others report serious problems with administrative communication, follow-through, and consistency of care for long-term or hospice patients.
How did Legacy at Jacksonville do on recent health and safety inspections?
Legacy at Jacksonville had 6 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Legacy at Jacksonville?
Submit the Request Information form on this page to connect with Legacy at Jacksonville and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Legacy at Jacksonville? Claim this listing to update photos, pricing, and details. It's free.
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