James
Nov 2025
The front desk person was very rude
1 / 8Reviews for Twin Lakes are sharply split: families with a parent in independent living describe a warm, well-kept community with attentive staff, while several reviewers describe serious care lapses in the memory care and skilled nursing sections, including unanswered call needs and staff inattentiveness. The community offers a full continuum of care on one campus, but multiple reports raise concerns about staffing responsiveness and consistency of care for higher-need residents.
AI-generated from reviews and community data.
Your retirement should be spent going where you want and doing what you enjoy. Life at Twin Lakes embraces that very idea. No more home maintenance worries and less burden over everyday tasks. Gone is the days of wondering who will take care of you as you age.
By choosing a continuing care retirement community, you’ll be making those important decisions now- so you can get on with filling your days with the things you enjoy.
From independent and assisted living neighborhoods to skilled care, memory support, and even rehabilitation services. You’ll have the support you need when you need it.
• Maintenance-free living
• Access to all the community’s services and amenities
• Priority access to the continuum of care including assisted living, skilled care and memory support
Independent Living
One of the most appealing features of an independent living lifestyle is that it’s entirely by your own design. Your schedule can remain the same as it was before you moved in, but with less worry over the to-do list That comes with homeownership.
Your patio, villa or apartment home is yours to come and go as you please. Campus amenities are yours to enjoy how and when you want.
Assisted Living
The right amount of support you need when you need it. That’s what our assisted living apartments offer. Let us take care of the meals, laundry, and housekeeping, so you can fill your day with what you want to do.
And if you need assistance with managing tasks like personal hygiene and medication management we’ll be happy to help. Let’s keep you independent, so you can enjoy life.
Nursing Services
When you’re not feeling well you want to know there’s a team that you can turn to. With our full range of nursing services, including skilled and long term care as well as memory support, we can help you manage whatever the future may bring.
Partnering with your family we become an extension of them. Ensuring you receive what you need when you need it.
Therapy Services
When injury, illness or surgery results in a loss of independence you want to get back to doing the things you love as quickly as possible. We want that too. So whether you need inpatient or outpatient therapy we can help.
Our rehabilitation team (physical, occupational and speech therapies) will focus on doing it what it takes to get you back in the swing of things, so you can get on with life.
Fitness and Wellness
Staying healthy and well looks different for everyone. That’s because there isn't one size fits all approach. Wellness is a personal journey and we know it.
Through our campus health and fitness center The Connection, we’re able to integrate our wellness philosophy into campus life. From guest lectures and recycling programs to group outings and musical concerts, we embrace staying healthy and well on every level.
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Help Me Choose3.2overall · 20 ratings combined
3.2★ on Google (18) · 3★ on Yelp (2) · Yelp page ↗
James
Nov 2025
The front desk person was very rude
Aaron Bence
Aug 2024
The atmosphere was warm and welcoming, with well maintained grounds and comfortable facilities. The staff is incredibly friendly and attentive.The community offers a wide variety of activities that promote social interaction and wellness. If you’re looking for a place that truly cares about its residents’ well-being and quality of life, I highly recommend checking out Twin Lakes Retirement Community!
Jodi Byrne
Dec 2023
Looks like a nice place, nice buildings, pretty clean- looks are deceiving. Needs new management. Staff is not friendly or attentive. Wouldn’t say hi and when you had a question they made you feel like they were being put out to do something. They say they will check on your loved one (every couple of hours- which is a long time to be left unchecked) but they do not. My mother sat with my father for 8 hours a day or more and barely saw staff care for my dad. One day we came to visit him and we heard him calling for help. He got entangled in a recliner chair, they didn’t have his nurse call button by him and he had been stuck for almost 40 mins needing help and injuring his leg/foot. Another time we came in and he was winded from not having his oxygen on and we don’t know how long he was without it. Many times I would visit I would witness the staff sitting in corners of common areas on their phones. ) clearly they all couldn’t be on break every time I came by for a visit) When we decided to pull him out from lack of care they gave me a bag of medication and another patients meds were in his bag. Do not put your loved one here unless they are on the independent living side and aren’t in the need of nursing care. Disappointed that the place had 4 or 5 star reviews that I chose the place from. I’d give it one star for the good food service and nice staff that did the food service to his room otherwise walk away or your loved one may not .
Holli Smith
Apr 2023
Please take your loved one elsewhere. The care on the skilled side is much less than even subpar.
KE
Mar 2023
Visited patient there. Rooms were rather small with a wheelchair in use. The Patient's daughter was frustrated with service levels and followup there. Patient did not like being in a lockdown memory unit. Overall, the facility looked well kept. My rating applies only to what I observed.
Twin Lakes Senior Living Community offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Yes — Twin Lakes Senior Living Community lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Twin Lakes Senior Living Community is located at 9840 Montgomery Rd in Cincinnati, Ohio.
Reviews for Twin Lakes are sharply split: families with a parent in independent living describe a warm, well-kept community with attentive staff, while several reviewers describe serious care lapses in the memory care and skilled nursing sections, including unanswered call needs and staff inattentiveness. The community offers a full continuum of care on one campus, but multiple reports raise concerns about staffing responsiveness and consistency of care for higher-need residents.
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