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Twin Lakes Senior Living Community

9840 Montgomery Rd

3.2(20 ratings)

Twin Lakes Senior Living Community — photo 11 / 8

Quick Facts

Care model
Continuing care retirement community with priority access across levels
Memory care setup
Locked memory care unit for residents with dementia
Rehab services
On-site physical, occupational, and speech therapy

What Families Think

Reviews for Twin Lakes are sharply split: families with a parent in independent living describe a warm, well-kept community with attentive staff, while several reviewers describe serious care lapses in the memory care and skilled nursing sections, including unanswered call needs and staff inattentiveness. The community offers a full continuum of care on one campus, but multiple reports raise concerns about staffing responsiveness and consistency of care for higher-need residents.

The Good

  • Well-maintained grounds and clean facilities
  • Warm, welcoming atmosphere praised by several reviewers
  • Variety of social and wellness activities
  • Independent living residents report accommodating, friendly staff
  • Good food and dining service noted

The Bad

  • Multiple reports of neglect in memory care unit
  • One report of a resident left injured after unanswered call for help
  • Staff described as unfriendly or inattentive by several reviewers
  • One report of a skilled nursing medication mix-up between patients

AI-generated from reviews and community data.

About Twin Lakes Senior Living Community

Retirement your way.

Your retirement should be spent going where you want and doing what you enjoy. Life at Twin Lakes embraces that very idea. No more home maintenance worries and less burden over everyday tasks. Gone is the days of wondering who will take care of you as you age.

By choosing a continuing care retirement community, you’ll be making those important decisions now- so you can get on with filling your days with the things you enjoy.

From independent and assisted living neighborhoods to skilled care, memory support, and even rehabilitation services. You’ll have the support you need when you need it.

•    Maintenance-free living
•    Access to all the community’s services and amenities
•    Priority access to the continuum of care including assisted living, skilled care and memory support

Independent Living

One of the most appealing features of an independent living lifestyle is that it’s entirely by your own design. Your schedule can remain the same as it was before you moved in, but with less worry over the to-do list That comes with homeownership.

Your patio, villa or apartment home is yours to come and go as you please. Campus amenities are yours to enjoy how and when you want.

Assisted Living

The right amount of support you need when you need it. That’s what our assisted living apartments offer. Let us take care of the meals, laundry, and housekeeping, so you can fill your day with what you want to do.

And if you need assistance with managing tasks like personal hygiene and medication management we’ll be happy to help. Let’s keep you independent, so you can enjoy life.

Nursing Services

When you’re not feeling well you want to know there’s a team that you can turn to. With our full range of nursing services, including skilled and long term care as well as memory support, we can help you manage whatever the future may bring.

Partnering with your family we become an extension of them. Ensuring you receive what you need when you need it.

Therapy Services

When injury, illness or surgery results in a loss of independence you want to get back to doing the things you love as quickly as possible. We want that too. So whether you need inpatient or outpatient therapy we can help.

Our rehabilitation team (physical, occupational and speech therapies) will focus on doing it what it takes to get you back in the swing of things, so you can get on with life.

Fitness and Wellness

Staying healthy and well looks different for everyone. That’s because there isn't one size fits all approach. Wellness is a personal journey and we know it.

Through our campus health and fitness center The Connection, we’re able to integrate our wellness philosophy into campus life. From guest lectures and recycling programs to group outings and musical concerts, we embrace staying healthy and well on every level.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

3.2overall · 20 ratings combined

3.2★ on Google (18) · 3★ on Yelp (2) · Yelp page ↗

Aaron Bence

Aug 2024

via Google

The atmosphere was warm and welcoming, with well maintained grounds and comfortable facilities. The staff is incredibly friendly and attentive.The community offers a wide variety of activities that promote social interaction and wellness. If you’re looking for a place that truly cares about its residents’ well-being and quality of life, I highly recommend checking out Twin Lakes Retirement Community!

Jodi Byrne

Dec 2023

via Google

Looks like a nice place, nice buildings, pretty clean- looks are deceiving. Needs new management. Staff is not friendly or attentive. Wouldn’t say hi and when you had a question they made you feel like they were being put out to do something. They say they will check on your loved one (every couple of hours- which is a long time to be left unchecked) but they do not. My mother sat with my father for 8 hours a day or more and barely saw staff care for my dad. One day we came to visit him and we heard him calling for help. He got entangled in a recliner chair, they didn’t have his nurse call button by him and he had been stuck for almost 40 mins needing help and injuring his leg/foot. Another time we came in and he was winded from not having his oxygen on and we don’t know how long he was without it. Many times I would visit I would witness the staff sitting in corners of common areas on their phones. ) clearly they all couldn’t be on break every time I came by for a visit) When we decided to pull him out from lack of care they gave me a bag of medication and another patients meds were in his bag. Do not put your loved one here unless they are on the independent living side and aren’t in the need of nursing care. Disappointed that the place had 4 or 5 star reviews that I chose the place from. I’d give it one star for the good food service and nice staff that did the food service to his room otherwise walk away or your loved one may not .

Holli Smith

Apr 2023

via Google

Please take your loved one elsewhere. The care on the skilled side is much less than even subpar.

KE

Mar 2023

via Google

Visited patient there. Rooms were rather small with a wheelchair in use. The Patient's daughter was frustrated with service levels and followup there. Patient did not like being in a lockdown memory unit. Overall, the facility looked well kept. My rating applies only to what I observed.

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Frequently Asked Questions

What types of care does Twin Lakes Senior Living Community offer?

Twin Lakes Senior Living Community offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is Twin Lakes Senior Living Community pet friendly?

Yes — Twin Lakes Senior Living Community lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Twin Lakes Senior Living Community located?

Twin Lakes Senior Living Community is located at 9840 Montgomery Rd in Cincinnati, Ohio.

What do families say about Twin Lakes Senior Living Community?

Reviews for Twin Lakes are sharply split: families with a parent in independent living describe a warm, well-kept community with attentive staff, while several reviewers describe serious care lapses in the memory care and skilled nursing sections, including unanswered call needs and staff inattentiveness. The community offers a full continuum of care on one campus, but multiple reports raise concerns about staffing responsiveness and consistency of care for higher-need residents.

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