MyLivingChoice

Twin Lakes Community Memory Care

3810 Heritage Dr

4.3(18 ratings)· Burlington average: 4.4

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Twin Lakes Community Memory Care, photo 11 / 2

Quick Facts

Licensed capacity
32 residents

North Carolina DHSR

Dementia Day Program
Offers a twice-weekly dementia support program for community members

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Twin Lakes Community Memory Care are mixed: several reviewers speak warmly about caring staff and a dementia support program, but one family reported a serious safety incident involving falls and injuries. With only 18 Google reviews, the picture is limited but points to variability in day-to-day care quality.

What reviewers praise

  • Multiple reviewers describe staff as caring and supportive
  • Dementia support program praised by a family member
  • Staff described as attentive by several reviewers

What reviewers flag

  • One report of a resident suffering falls and injuries
  • One report of insufficient racial diversity in management
  • No published pricing information available

AI-generated from reviews and community data.

Twin Lakes Community Memory Care is a senior living community in Burlington, North Carolina offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 18 reviews.

About Twin Lakes Community Memory Care

Twin Lakes Community Memory Care is a memory care and skilled nursing community in Burlington, North Carolina. It offers private rooms with private bathrooms, 24-hour staffing, an on-site registered nurse, medication management, and emergency call systems.

The community provides restaurant-style dining with dietary accommodations, housekeeping and laundry services, cable or satellite television, a chapel with religious services, and gathering spaces for social activities. Amenities support wheelchair accessibility throughout the facility.

Reviewers offer mixed perspectives on care quality and attentiveness. Some families report concerns about whether residents receive consistent monitoring and assistance with daily needs, while others describe deeply compassionate staff and meaningful engagement, particularly through specialized programming.

Types of Care at Twin Lakes Community Memory Care

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Help Me Choose

Reviews of Twin Lakes Community Memory Care

4.3overall · 18 ratings combined

4.3★ on Google (18)

Jamie Brown

Apr 2023

via Google ↗ · Report

My father briefly was at the location and I would visit often ever other day and I would change times I would go and bring my father food and feed him because he had trouble feeding him self which I said something about it and I was told on several occasions that they check the residents every 15 minutes and make sure they are ok but that wouldn’t be the case if my father keep failing to the point he had stitches in his head and a black eye and bruised face and down his leg so just remember just because you pay more and the place is nice looking doesn’t mean you get better service so keep your extra money and pay for someone to sit with your love one at one time this was a nice place many years ago when they wasn’t so big

Reginald Manning

Oct 2020

via Google ↗ · Report

The management staff needs to be more racially diverse.

Craig Hall

Jul 2018

via Google ↗ · Report

My mother attended the Harbor program at Twin Lakes twice a week for approximately a year after she was diagnosed with dementia. It is obvious that Karen the director and the rest of the staff care deeply for their clients. My mother finally reached a point that she was not able to attend but my family will always be grateful for the care and support she received.

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Frequently Asked Questions

What types of care does Twin Lakes Community Memory Care offer?

Twin Lakes Community Memory Care offers Memory Care and Skilled Nursing / Long Term Care.

Where is Twin Lakes Community Memory Care located?

Twin Lakes Community Memory Care is located at 3810 Heritage Dr in Burlington, North Carolina.

What do families say about Twin Lakes Community Memory Care?

Twin Lakes Community Memory Care carries a 4.3 out of 5 rating from 18 Google reviews. Reviews for Twin Lakes Community Memory Care are mixed: several reviewers speak warmly about caring staff and a dementia support program, but one family reported a serious safety incident involving falls and injuries. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Twin Lakes Community Memory Care?

Submit the Request Information form on this page, or contact Twin Lakes Community Memory Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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