Karen Coombs
Jun 2026
I’m very happy living at Truewood. Everyone is so nice. I consider Truewood my home!!! ❤️
Truewood By Merrill, Keller
200 Keller Smithfield Road South
4.2(73 ratings)
1 / 5Quick Facts
- Total units
- 90
- Nursing coverage
- 24-hour care team with on-site licensed nurse
- Ownership
- Part of a family-owned company
What Families Think
Reviewers largely praise the assisted living side of Truewood by Merrill, Keller, describing a clean, welcoming environment with friendly, attentive staff and residents who are happy and engaged. However, two detailed reviews raise serious concerns about the memory care unit, alleging undertrained staff and neglect. The community has a 4.2 average rating from a modest number of reviews, reflecting this split experience.
The Good
- Staff described as friendly, kind, and caring
- Facility repeatedly called clean and spotless
- Residents reported happy and well cared for
- Community dog adds joy for residents
- Variety of activities and outings offered
- Pets welcomed for residents moving in
The Bad
- Multiple reviewers report undertrained memory care staff
- Reports of neglect: falls, soiling, unmet basic needs
- One account describes staff as inattentive and dismissive toward residents
AI-generated from reviews and community data.
About Truewood By Merrill, Keller
Truewood by Merrill, Keller is an assisted living and memory care community located in Keller, Texas, north of Fort Worth. The community is part of a family-owned company and provides personalized care with dignity, respect, and comfort through a 24-hour care team that includes an on-site licensed nurse.
The community offers residents the opportunity to maintain an independent lifestyle with assisted living services in a warm and supportive environment. Residents have access to spacious, well-appointed accommodations and can enjoy comforts of home while receiving quality care tailored to their needs.
Amenities include interior courtyards and gardens, nearby walking trails, and classically elegant community rooms. The community features multiple common spaces, shared courtyards, and multiple dining areas designed to encourage social connection and engagement.
Activities and programs are central to daily life at the community, with offerings that include fitness classes, learning opportunities, numerous outings, and various entertainment events throughout the year. Residents are encouraged to stay active with choices available each day to keep as busy as they wish.
The suburban setting provides convenient access to nearby shopping and healthcare facilities, with exciting events and vibrant community activities year-round. The community welcomes residents with pets, recognizing that furry friends can be part of the move.
Types of Care
Assisted Living
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Help Me ChooseReviews
4.2overall · 73 ratings combined
4.2★ on Google (73)
Holly Folmar
Jun 2026
Great staff who care deeply for the residents! They are passionate about providing quality care.
Jeanna Adams
Jun 2026
Beautiful community! Very clean and well maintained. The staff are very friendly and helpful. Would definitely bring my loved one here.
Joan Boyle
Jun 2026
My husband, Jim, has been there since the middle of March and I want to share his, and my, affection for the wonderful staff who are very kind and encouraging. Everyone is friendly and welcoming. I want to especially point out Staci , who went on a week’s vacation the day after Jim was admitted (late on a Friday) and told me to call her anyway with any questions or problems. I DID call and she was happy to help. Mary, the med tech, has been SUPER at helping me work out all his medications in the transfer from Grapevine medical center. Jim broke his femur and has been having both PT and OT at Truewood. He also has memory problems. He’s making great progress! Therapy is a separate fee. I’m there almost every day and all the residents I’ve talked to have been happy there.. I’ve loved the activities they have for them-especially the groups who come to sing all those beautiful old songs. Jim tells me he “nailed” a recent activity which required knowing songs and artists from the 60s and 70s. The price you pay depends on the needs of the resident. There is an evaluation done every 6 months by nursing staff. I expect Jim’s price to come down next time due to his progress. I do have to say that we couldn’t afford for Jim to stay there long if we didn’t have good long term care insurance. They’re very good at going over everything with you prior to your decision to move in. For me, my hubby is 2 minutes from our home now rather than half an hour.
Kirk Johnson
May 2026
My aunt is living here and loves it. The staff is so friendly and gives great care to her. They have a community dog, Josie, that brings so much joy to my aunt and the other residents. She has made so many friends because the residents are so kind and welcoming. I would highly recommend Truewood Keller.
Frequently Asked Questions
What types of care does Truewood By Merrill, Keller offer?
Truewood By Merrill, Keller offers Assisted Living.
Where is Truewood By Merrill, Keller located?
Truewood By Merrill, Keller is located at 200 Keller Smithfield Road South in Keller, Texas.
What do families say about Truewood By Merrill, Keller?
Reviewers largely praise the assisted living side of Truewood by Merrill, Keller, describing a clean, welcoming environment with friendly, attentive staff and residents who are happy and engaged. However, two detailed reviews raise serious concerns about the memory care unit, alleging undertrained staff and neglect. The community has a 4.2 average rating from a modest number of reviews, reflecting this split experience.
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