MyLivingChoice

Tower Rehabilitation & Nursing Center

3609 Bond Street

3.1(62 ratings)· Raleigh average: 4

Tower Rehabilitation & Nursing Center — photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180
Building condition
Older building, several reviewers say renovation needed
Medicaid transition help
Staff assists with Medicare-to-Medicaid paperwork transition
Room comfort
No individual room temperature control noted

What Families Think

Reviews of Tower Rehabilitation & Nursing Center are sharply divided: many families praise the therapy team, admissions staff, and specific caregivers for compassionate, attentive care, while a large number of other reviewers describe slow response times, rude staff, and unsanitary conditions. The facility's rating reflects this split experience, with satisfaction often tied to which shift or staff members a resident encountered.

The Good

  • Physical/occupational therapy outcomes praised by many reviewers
  • Admissions staff (Da'Jha Baines) praised for smooth move-ins
  • Administrator Jacqueline Mitchell commended for compassionate leadership
  • Food quality described as good by several reviewers
  • Family communication and phone updates appreciated by some

The Bad

  • Multiple reports of long waits (1.5–2+ hours) for call-bell help
  • Several reviewers describe rude, dismissive, or neglectful staff
  • Reports of unclean conditions, including roaches and leaks
  • One detailed account of pressure to spend down assets for Medicaid billing

AI-generated from reviews and community data.

About Tower Rehabilitation & Nursing Center

Tower Rehabilitation & Nursing Center is a skilled nursing / long term care community in Raleigh, North Carolina.

Families rate Tower Rehabilitation & Nursing Center 3.1 out of 5 based on 62 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.1overall · 62 ratings combined

3.1★ on Google (62)

Patty Schlobohm

Jul 2026

via Google

I called to volunteer or just visit with some of the people and they turned me down flat with no explanation??? If someone wants to help keep your loved one company wouldn’t you want that

angela Cherry

May 2026

via Google

PLEASE HEAR ME WHEN I SAY IF I COULD GIVE THIS PLACE NEGATIVE STARS I WOULD. THIS IS THE WORSE PLACE I HAVE EVER BEEN IN MY ENTIRE LIFE. I WAS SENT THERE FOR REHABILITATION. THE ONLY GOOD THING WAS MY AID... AND SHE WAS WORKING SO HARD AND LONG HOURS. I WAS IN SO MUCH PAIN AND NO ONE CAME TO MY AIDE...MY AID KEPT TRYING TO GET SOMEONE TO COME HELP ME. I EVEN CALLED THE FRONT DESK TO ASK FOR HELP AND STILL NO ONE CAME UNTIL MY FAMILY GOT THERE. MY FAMILY HAD TO COME TO THE FACILITY. THEY MADE THEM CALL 911 FOR ME. NOW I AM BACK IN THE HOSPITAL. IT ONLY TOOK THEM 2 DAYS TO RUINED ALL MY PROGRESS. I WAS READMITTED IMMEDIATELY SUGAR 450 WBC 36.... THEY WERE NOT CONCERNED WITH ME AND SOME OF THE COMMENTS THAT WERE MADE SHOWED IT. A CLOSE FRIEND CAME TO SEE WHEN I HAD LEFT IN THE EMS AND THEY TOLD HER THEY DIDN'T KNOW ANYTHING ABOUT ME. BEFORE I WAS IN EMS GOOD THEY WERE PACKING ( BREAKING MY BELONGING) INSTEAD OF LETTING MY FAMILY DO IT. BROKE MY CPAP MACHINE, PHONE CHARGER AN I DONT KNOW WHAT ELSE IS MISSING FROM MY BELONGS. LIKE WHERE I WAS OR WHAT HAPPENED TOO ME. SHE KNEW SHE WAS JUST IN THAT ROOM WITH ME THE DAY BEFORE. SO WHAT HAPPENED TO ME. I WOULD NOT SEND MY WORSE ENEMY TO THIS PLACE.

Ashleigh

Mar 2026

via Google

This is possibly the worst place my mom has been sent to. People will sit for hours in their used diapers, which eventually will cause them to get UTI’s my mom has had several due to this. The nurses will sit around and laugh with each other while call bells are on. There have been several instances that my mom has had her call bell on so long that she falls asleep and instead of waking her, the staff just turns it off. The staff are extremely rude and hate their job. They make it quite obvious that they hate their job by how they interview and carry themselves. They act nicer when family is there, sometimes. Some staff are rough with the patients during changing or shower time, sometimes have even made fun of patients who aren’t able to articulate themselves properly. There have been times my mom has needed to go to the hospital, and they didn’t want to send her. This last time the demanded 5 times before the nurse quote arguing with her and finally decided to help. My mom was in ICU and made it to a regular hospital room finally. This neglect could have caused my mothers death. Luckily, that was the last straw and she will be moved to a different facility.<br>The rooms have roaches, leaks, and are just awful. The staff will claim they are understaffed and when I brought all of my concerns to the previous administration, he said they were not understaffed. The staff are just lazy, hate being there, and hate the patients.<br>They also let other patients just sit around in the hallways, and nurse station.<br>I have made a complaint to the state.

William Ratliff

Dec 2025

via Google

My wife was sent to Tower Nursing and Rehab Ctr from the hospital. I was skeptical, the building is old and needs renovation but it is clean and the people were friendly, helpful, and concerned about patient care. I was surprised! Highly Recommend!

Virgil Upchurch

Dec 2025

via Google

This place is unorganized nurses are nice and others if you ask for something they get very nasty like wants to fight with you the nurses drag their feet wait for two hours to arrive plus the food almost cold

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Frequently Asked Questions

What types of care does Tower Rehabilitation & Nursing Center offer?

Tower Rehabilitation & Nursing Center offers Skilled Nursing / Long Term Care.

Where is Tower Rehabilitation & Nursing Center located?

Tower Rehabilitation & Nursing Center is located at 3609 Bond Street in Raleigh, North Carolina.

What do families say about Tower Rehabilitation & Nursing Center?

Reviews of Tower Rehabilitation & Nursing Center are sharply divided: many families praise the therapy team, admissions staff, and specific caregivers for compassionate, attentive care, while a large number of other reviewers describe slow response times, rude staff, and unsanitary conditions. The facility's rating reflects this split experience, with satisfaction often tied to which shift or staff members a resident encountered.

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