Patty Schlobohm
Jul 2026
I called to volunteer or just visit with some of the people and they turned me down flat with no explanation??? If someone wants to help keep your loved one company wouldn’t you want that
1 / 5Quick Facts
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 180
- Inspections
- View history (63 citations)
- Building condition
- Older building, several reviewers say renovation needed
- Medicaid transition help
- Staff assists with Medicare-to-Medicaid paperwork transition
- Room comfort
- No individual room temperature control noted
CMS Care Compare
What Families Think
Reviews of Tower Rehabilitation & Nursing Center are sharply divided: many families praise the therapy team, admissions staff, and specific caregivers for compassionate, attentive care, while a large number of other reviewers describe slow response times, rude staff, and unsanitary conditions. The facility's rating reflects this split experience, with satisfaction often tied to which shift or staff members a resident encountered.
The Good
- Physical/occupational therapy outcomes praised by many reviewers
- Admissions staff (Da'Jha Baines) praised for smooth move-ins
- Administrator Jacqueline Mitchell commended for compassionate leadership
- Food quality described as good by several reviewers
- Family communication and phone updates appreciated by some
The Bad
- Multiple reports of long waits (1.5–2+ hours) for call-bell help
- Several reviewers describe rude, dismissive, or neglectful staff
- Reports of unclean conditions, including roaches and leaks
- One detailed account of pressure to spend down assets for Medicaid billing
AI-generated from reviews and community data.
Tower Rehabilitation & Nursing Center is a senior living community in Raleigh, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.1 out of 5 across 62 reviews.
About Tower Rehabilitation & Nursing Center
Tower Rehabilitation & Nursing Center is a skilled nursing / long term care community in Raleigh, North Carolina.
Families rate Tower Rehabilitation & Nursing Center 3.1 out of 5 based on 62 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Tower Rehabilitation & Nursing Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Tower Rehabilitation & Nursing Center
3.1overall · 62 ratings combined
3.1★ on Google (62)
angela Cherry
May 2026
PLEASE HEAR ME WHEN I SAY IF I COULD GIVE THIS PLACE NEGATIVE STARS I WOULD. THIS IS THE WORSE PLACE I HAVE EVER BEEN IN MY ENTIRE LIFE. I WAS SENT THERE FOR REHABILITATION. THE ONLY GOOD THING WAS MY AID... AND SHE WAS WORKING SO HARD AND LONG HOURS. I WAS IN SO MUCH PAIN AND NO ONE CAME TO MY AIDE...MY AID KEPT TRYING TO GET SOMEONE TO COME HELP ME. I EVEN CALLED THE FRONT DESK TO ASK FOR HELP AND STILL NO ONE CAME UNTIL MY FAMILY GOT THERE. MY FAMILY HAD TO COME TO THE FACILITY. THEY MADE THEM CALL 911 FOR ME. NOW I AM BACK IN THE HOSPITAL. IT ONLY TOOK THEM 2 DAYS TO RUINED ALL MY PROGRESS. I WAS READMITTED IMMEDIATELY SUGAR 450 WBC 36.... THEY WERE NOT CONCERNED WITH ME AND SOME OF THE COMMENTS THAT WERE MADE SHOWED IT. A CLOSE FRIEND CAME TO SEE WHEN I HAD LEFT IN THE EMS AND THEY TOLD HER THEY DIDN'T KNOW ANYTHING ABOUT ME. BEFORE I WAS IN EMS GOOD THEY WERE PACKING ( BREAKING MY BELONGING) INSTEAD OF LETTING MY FAMILY DO IT. BROKE MY CPAP MACHINE, PHONE CHARGER AN I DONT KNOW WHAT ELSE IS MISSING FROM MY BELONGS. LIKE WHERE I WAS OR WHAT HAPPENED TOO ME. SHE KNEW SHE WAS JUST IN THAT ROOM WITH ME THE DAY BEFORE. SO WHAT HAPPENED TO ME. I WOULD NOT SEND MY WORSE ENEMY TO THIS PLACE.
Ashleigh
Mar 2026
This is possibly the worst place my mom has been sent to. People will sit for hours in their used diapers, which eventually will cause them to get UTI’s my mom has had several due to this. The nurses will sit around and laugh with each other while call bells are on. There have been several instances that my mom has had her call bell on so long that she falls asleep and instead of waking her, the staff just turns it off. The staff are extremely rude and hate their job. They make it quite obvious that they hate their job by how they interview and carry themselves. They act nicer when family is there, sometimes. Some staff are rough with the patients during changing or shower time, sometimes have even made fun of patients who aren’t able to articulate themselves properly. There have been times my mom has needed to go to the hospital, and they didn’t want to send her. This last time the demanded 5 times before the nurse quote arguing with her and finally decided to help. My mom was in ICU and made it to a regular hospital room finally. This neglect could have caused my mothers death. Luckily, that was the last straw and she will be moved to a different facility.<br>The rooms have roaches, leaks, and are just awful. The staff will claim they are understaffed and when I brought all of my concerns to the previous administration, he said they were not understaffed. The staff are just lazy, hate being there, and hate the patients.<br>They also let other patients just sit around in the hallways, and nurse station.<br>I have made a complaint to the state.
William Ratliff
Dec 2025
My wife was sent to Tower Nursing and Rehab Ctr from the hospital. I was skeptical, the building is old and needs renovation but it is clean and the people were friendly, helpful, and concerned about patient care. I was surprised! Highly Recommend!
Virgil Upchurch
Dec 2025
This place is unorganized nurses are nice and others if you ask for something they get very nasty like wants to fight with you the nurses drag their feet wait for two hours to arrive plus the food almost cold
Government Inspection History
5 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 5, 2026Health Complaint2 citations
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2026
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 29, 2026
Mar 20, 2025Fire Safety StandardHealth Standard13 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Feb 8, 2024Fire Safety StandardHealth Standard10 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 7, 2024
Jul 6, 2023Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 8, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 9, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 9, 2023
Oct 15, 2022Fire Safety StandardHealth Standard35 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 23, 2022
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 23, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 23, 2022
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Have proper openings in smoke barrier doors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 23, 2022
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 23, 2022
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 23, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity B of L: potential for minimal harm, patternCorrected Nov 23, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Tower Rehabilitation & Nursing Center offer?
Tower Rehabilitation & Nursing Center offers Skilled Nursing / Long Term Care.
Where is Tower Rehabilitation & Nursing Center located?
Tower Rehabilitation & Nursing Center is located at 3609 Bond Street in Raleigh, North Carolina.
What do families say about Tower Rehabilitation & Nursing Center?
Reviews of Tower Rehabilitation & Nursing Center are sharply divided: many families praise the therapy team, admissions staff, and specific caregivers for compassionate, attentive care, while a large number of other reviewers describe slow response times, rude staff, and unsanitary conditions. The facility's rating reflects this split experience, with satisfaction often tied to which shift or staff members a resident encountered.
How did Tower Rehabilitation & Nursing Center do on recent health and safety inspections?
Tower Rehabilitation & Nursing Center had 5 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Tower Rehabilitation & Nursing Center?
Submit the Request Information form on this page to connect with Tower Rehabilitation & Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Tower Rehabilitation & Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
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