1 / 5CMS Care Compare
Reviewers of Tower Hill Healthcare Center frequently praise specific staff members—especially social workers Michele and Kami, and memory care director Tikewa—for compassionate, attentive care, along with on-site dialysis and rehab services. However, a recurring group of complaints centers on food quality, staffing levels, and a few serious accounts of poor communication or neglect, creating a mixed picture alongside the many strong ratings.
AI-generated from reviews and community data.
Tower Hill Healthcare Center is a senior living community in South Elgin, Illinois offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.0 out of 5 across 156 reviews.
Tower Hill Healthcare Center is a post-hospital rehabilitation and skilled nursing facility in South Elgin, Illinois, offering rehabilitation, assisted living, memory care, and respite care services.
The center features a Secured Memory Care Unit called The Harbor, a state-certified Alzheimer's unit designed for residents with Alzheimer's disease and other dementias, staffed by an expertly-trained memory care team. Tower Hill provides a comprehensive range of specialty programs including Physical Therapy, Wound Care, Speech Therapy, Cardiac Rehabilitation, Pulmonary Rehabilitation, and Pain Management. On-site hemodialysis is available three days per week, allowing residents to receive treatment without leaving the facility and freeing time for rehabilitation, socialization, and activities.
Accommodations include well-appointed private suites that are roomy and personalized to individual needs. The community features restaurant-style dining where a dietitian and culinary team use fresh, local ingredients to prepare favorite flavors and home-style comfort meals with attention to taste, presentation, and service.
The facility includes a large backyard garden with a waterfall and therapy garden open daily when weather permits, where residents have grown vegetable gardens and the community hosts parties and events on the garden terrace year-round.
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Help Me Choose4overall · 156 ratings combined
4★ on Google (156)
Sabrina
Jun 2026
I have noticed significant positive improvements at this facility. The staff sometimes have to provide information and enforce policies that residents and/or families may not always agree with or want to hear and this is then unfortunately mistaken for poor performance. This facility has come a long way and continues to make positive changes.
Carolyn Wilkinson
May 2026
When you walk in the main entrance it smells like waste. The food my dad received was always cold. They charged him money and haven’t credited anything back. Then they packed his belongings up and only received partial back. When trying to retrieve the remaining items I was informed “ sorry ma’am but that department has already left for the day”. So I have to find a way to get there before 2 when I work til 5 everyday.<br>So do not send your parent here.
Luis Macias
May 2026
When I got there I felt out of place fortunately the CNAs & housekeeping welcomed there & became my friends while I was there. Y gracias equipo de Verónica en housekeeping para ayudar a todos nosotros de la limpieza y lavar la ropa cada día. But also unfortunately too many times the residents are treated like prisoners being closed in you can't go out side everyday in the patio or in the front when you wanted & not enough variety in activities & other events it's the same games & only lasts an hour. Also concerning is the 1rst Floor Social Worker there she's not very helpful in individual needs & people (like me) trying find a new apartment to live or other needs, she never keeps her promises she lies to people & fights/argues with residents,employees sometimes without any reasons. All she likes to do is move people from room to room without tell telling anyone. She lies too much I can't trust her spends more time in her office than helping people she's not very social for being a social worker & she needs to show she cares about the people there. The peoples life should matters more than the money that comes into the place. Special events with their donors the residents should be included in those events. There's also to many restrictions for this of us who are more mobile than others who are trying to walk again not everyone's disability are the same & we are human too we need to be treated with more respect especially those who are there now.
Capreace Walker
Apr 2026
This healthcare center is very unprofessional, unethical and hippa violators. The social worker Michelle is not a great representative of the company. Even though there were some paper complications, she took it upon herself To cohort other family member members that wasn’t on the paperwork of my father to become the surrogate. He visited the hospital 2 to 3 times being there. And then she took it upon herself to cohort Those same family members to be his power of attorney. Never telling us that the transfer was in process, but they call us to get a payment after never filing the medical coverage that will help pay for my dance coverage while he stay. Also, as well as telling those family members who now has control over my dad‘s life about his bank statements. Claiming we was using my dad’s money and not paying them for his stay. She is a lying, fast talking, conniving individual and you should not trust her or this facility being represented by her. Please find another place for your loved ones. Thanks to her. My dad is hours away from his children that was near him because I am the out of town daughter.
Daria Shulishova
Mar 2026
I recently had the opportunity to visit Tower Hill Healthcare Center during a networking event, and I was very impressed with the facility and the level of care they provide. They offer private and semi-private suites, as well as services for short-term rehab, long-term care, memory care, and even in-house dialysis, which is a huge benefit for patients. Amanda, the Community Relations Director, was incredibly welcoming and informative during our visit. It’s clear the team here is dedicated to providing compassionate, high-quality care. I would definitely recommend Tower Hill to anyone looking for specialized care for a loved one.
21 inspection visits in the last three years, 56 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Implement a program that monitors antibiotic use.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 27, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 18, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 2, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jul 22, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 17, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 11, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Apr 9, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide or get specialized rehabilitative services as required for a resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Tower Hill Healthcare Center offers Memory Care and Skilled Nursing / Long Term Care.
Tower Hill Healthcare Center is located at 759 Kane Street in South Elgin, Illinois.
Reviewers of Tower Hill Healthcare Center frequently praise specific staff members—especially social workers Michele and Kami, and memory care director Tikewa—for compassionate, attentive care, along with on-site dialysis and rehab services. However, a recurring group of complaints centers on food quality, staffing levels, and a few serious accounts of poor communication or neglect, creating a mixed picture alongside the many strong ratings.
Tower Hill Healthcare Center had 21 government inspection visits in the last three years, with 56 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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