1 / 5CMS Care Compare
Reviews of Touchpoints at Bloomfield are mixed, with several families praising individual nurses, aides, and rehab therapists for compassionate care, while others report serious concerns about staffing levels, food quality, and building maintenance. The facility specializes in complex medical rehab, including heart failure and pulmonary care, alongside long-term and behavioral health services.
AI-generated from reviews and community data.
Touchpoints At Bloomfield is a senior living community in Bloomfield, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 72 reviews.
Touchpoints at Bloomfield is a skilled nursing and long-term care facility located in Bloomfield, Connecticut. The center provides short-term rehabilitation and long-term care services, with specialized expertise in treating congestive heart failure through an American Heart Association certified program, as well as pulmonary rehabilitation and behavioral health care in a secure setting.
The facility specializes in caring for justice-involved and difficult-to-place individuals, as well as individuals with Alzheimer's disease or related dementia. Touchpoints' Complex Care nursing team follows individualized care plans and clinical pathways closely, working with an interdisciplinary team including hospital partners to ensure quality outcomes and reduce readmission rates. The center partners with Saint Francis Hospital, Hartford HealthCare Integrated Care Partners, and the UConn Health Preferred Post Acute Care Network.
The facility emphasizes personalized care planning, tailoring treatment to each patient's unique needs and health goals. Services include physical therapy, speech therapy, occupational therapy, and pain management approaches that move beyond traditional medication-only strategies. Staff includes certified nursing assistants, nurses, nursing supervisors, social workers, and specialized physiatrists focused on physical medicine and rehabilitation.
Touchpoints maintains engagement with the surrounding community, participating in events such as the West Hartford Senior Day Health Fair. The facility also involves residents and staff in collaborative initiatives, including creative and recreational programming that encourages participation from residents, family members, and staff.
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Help Me Choose3.4overall · 72 ratings combined
3.4★ on Google (72)
James Vendola
Jun 2026
The facility is very clean. Everyone there is very professional very friendly. Each and every staff member says hello how are you? How are you doing? They’re taking very good care of my cousin. He’s in room 74 the first bed his name is Alexa or Mark I visit him quite often and every time I go in there no matter who’s there they’re polite courteous very friendly. Thank you for taking good care of them James.
Aaron Thiela
May 2026
Terrible terrible mess up building your building is falling apart the leak there was a leak in the filling from the bathroom above my mom‘s room. You people rotten care of her. Your nursing staff was rude uninterested we moved her on Saturday. The work on Sunday her name is Harriet Thiela. It was the worst experience I’ve ever had and a Rehab Center, Yale New Haven why are you IRU was better was better. Middlesex hospital was even better than your facility you suck your nursing care is the worst
Asha Rooks
Apr 2026
Staff was pleasant - minimal interaction. The appearance of the halls has improved 4/18- 2nd review You need 3 levels to rate the visit. A nurse was very helpful getting chairs so we didn’t stand for the entire visit but a 78 year old female had to return the chairs to the dining room and to another patient. Maybe have folding chairs available for visitors and stored thru out Touchpoint
Paula M. Banasiewicz
Feb 2026
Cold food that should be hot. They need to have warming containers. No food choices. The Kitchen is a source of angst. They run out of creamers and other things. You get what they give you. One aide only at night. Poor response time during the night. On the Positive side their Nursing Staff gets 5 stars for their time, caring and willingness to help the residents even in small matters. Their PT and OT personnel also get 5 🌟 for their hard work assisting the residents regain their mobility. They are a joyful group!! Thanks for an interesting experience.
DJLucienGrillo
Dec 2025
Amy, the supervisor is a sweetheart and is incredibly accommodating. Camryn is about the best nurse I have had in any facility, along with Morgan who is amazing. And Carol is an aid with more love and compassion than anyone could ask for.
7 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 2, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 2, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 2, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2024
Ensure each resident receives an accurate assessment.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Nov 27, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024
Observe each nurse aide's job performance and give regular training.
Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Apr 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity B of L: potential for minimal harm, patternCorrected Apr 9, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022
List the names and contact information of those in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022
Establish staff and initial training requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity B of L: potential for minimal harm, patternCorrected Dec 1, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Touchpoints At Bloomfield offers Skilled Nursing / Long Term Care.
Touchpoints At Bloomfield is located at 140 Park Ave in Bloomfield, Connecticut.
Reviews of Touchpoints at Bloomfield are mixed, with several families praising individual nurses, aides, and rehab therapists for compassionate care, while others report serious concerns about staffing levels, food quality, and building maintenance. The facility specializes in complex medical rehab, including heart failure and pulmonary care, alongside long-term and behavioral health services.
Touchpoints At Bloomfield had 7 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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