MyLivingChoice

Touchmark on West Century

1000 W Century Ave

4.7(54 ratings)· Bismarck average: 4.2

Touchmark on West Century, photo 11 / 6

Quick Facts

Memory care structure
Three separate memory care neighborhoods on-site
Payment source
Does not accept Medicaid or Medicare
Rehab services
In-house physical therapy available on-site
Transportation
Scheduled rides throughout Bismarck-Mandan for appointments and outings
Outdoor access
Secured courtyard for memory care residents

What Families Think

Families overwhelmingly describe Touchmark on West Century as a warm, activity-filled community with strong dining and friendly, attentive staff, and several residents have lived there for a decade or more. A smaller number of reviewers raised serious concerns about memory care staffing, response to a fall, and unexpected cost increases as care needs grew. Overall sentiment is strongly positive, but a few reports point to real gaps in oversight and communication when higher levels of care were needed.

The Good

  • Restaurant-quality, scratch-made meals praised repeatedly
  • Residents describe staff as warm, attentive, and family-like
  • Wide variety of activities, outings, and community events
  • On-site pool, fitness club, and water exercise classes
  • Multiple long-term residents (10+ years) express strong satisfaction
  • Convenient scheduled transportation for appointments and outings

The Bad

  • One detailed account of memory care neglect, a fall, and staff dishonesty about it
  • One report of chronic understaffing affecting resident attention
  • One family reports being pushed toward costlier memory care before it was needed
  • No Medicaid or Medicare accepted; costs rose sharply as care needs increased
  • One report of a tick infestation on the grounds

AI-generated from reviews and community data.

Touchmark on West Century is a senior living community in Bismarck, North Dakota offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.7 out of 5 across 54 reviews.

About Touchmark on West Century

Touchmark on West Century is an assisted living and independent living community in Bismarck, North Dakota. The community serves residents across care levels, with the ability to transition between independent and assisted living arrangements as needs change.

Families consistently praise the staff's genuine care and attentiveness. One family noted they "truly care about the residents, check on them," and multiple reviewers emphasized seeing leadership actively present throughout the day, from early mornings to evenings and weekends. The dining program stands out for menu variety and quality; residents and visitors appreciate the breadth of offerings. Activities and engagement are central to daily life, with one family writing that "there is that much going on" you can be as busy as you want. The facility itself is described as beautiful and well-maintained, creating a warm atmosphere that feels active and welcoming rather than institutional.

Touchmark maintains a 4.7 out of 5 rating across 52 Google reviews. Most reviewers highlight the breadth of amenities, including a pool, and the community's strong connection to the broader Bismarck area through resident-led and public events. A small number of reviews note concerns about care transitions or management approaches, reflecting the complexity of long-term care decisions for individual families.

Types of Care at Touchmark on West Century

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Security
  • Swimming Pool
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Grocery Shopping and Errands
  • Live Performances
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Touchmark on West Century

4.7overall · 54 ratings combined

4.7★ on Google (54)

Adrian Jacobs

Aug 2026

via Google

My band, Braveheart, has had the privilege of performing at Touchmark for many years. It has become for me, one of the highlights of each year. The cheerfulness of the residents and the warm reception we receive from them and the staff is the reason. It is quite obvious to our band members that their annual car show event is something the residents relish and look forward to each Summer. We love the comments we receive from the residents and staff as we pack up after each gig. It is very obvious to us that we leave the residents in the hands of folks who truly care for their wellbeing.

Dorinda Rogers

Jul 2026

via Google

I can’t say enough good things about the care my mother-in-law receives at Touchmark in Bismarck. The Pembrook neighborhood has an incredible staff that truly treats her like family. The recent remodel has created a beautiful, calming environment that genuinely feels like home.<br><br>Before moving to Touchmark, she struggled in another retirement community. Her medications were not being managed as effectively as they could have been, and she often experienced anxiety and confusion. As her family, it was heartbreaking to watch her lose the sense of peace and comfort she deserved.<br><br>Since coming to Touchmark, the difference has been remarkable. The attentive staff and thoughtful care have helped her regain a sense of security and happiness. Every time we bring her back after going out for dinner or family events, she smiles and says, “I’m so glad to be home!” That says everything.<br><br>Knowing she is receiving such compassionate, attentive care has lifted a burden our family didn’t fully realize we were carrying. She is almost always surrounded by friends in the living area, whether she’s watching TV, playing games, listening to music, or participating in one of the many activities. Most importantly, we get to see her laugh, smile, and enjoy life again.<br><br>We are deeply grateful to everyone at Touchmark for treating her with such kindness, dignity, and respect. They haven’t just given her a wonderful place to live—they’ve given our entire family peace of mind.

Erik Hoghaug

Jul 2026

via Google

I visited my mom for the second time since she moved in last November and was able to share a number of meals with her in the dining room. What struck me this time was how caring the servers in the dining room are to their residents. It was so nice to watch as they waited on various tables, it was like a restaurant where the residents were their frequent customers. The selection and quality of food over four meals was really nice to experience. Thanks Touchmark!

Cherie Sanstead

Jul 2026

via Google

Wendy was absolutely incredible to work with. She greeted us with a smile at the front door and every interaction that followed was the same way. She made sure my mom found the perfect unit and she made sure the transition went smoothly for us. She followed up and was very accommodating. She is a great asset to the team!

Chloe Coleman

Jul 2026

via Google

My grandparents recently moved to the community- and they reserved the large dining room to have our whole family join for dinner last night. We had a wonderful time. The food was great, and the staff were welcoming and thoughtful! It is very clear that the community at Touchmark is the best of the best!

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Frequently Asked Questions

What types of care does Touchmark on West Century offer?

Touchmark on West Century offers Assisted Living and Independent Living.

Where is Touchmark on West Century located?

Touchmark on West Century is located at 1000 W Century Ave in Bismarck, North Dakota.

What do families say about Touchmark on West Century?

Families overwhelmingly describe Touchmark on West Century as a warm, activity-filled community with strong dining and friendly, attentive staff, and several residents have lived there for a decade or more. A smaller number of reviewers raised serious concerns about memory care staffing, response to a fall, and unexpected cost increases as care needs grew. Overall sentiment is strongly positive, but a few reports point to real gaps in oversight and communication when higher levels of care were needed.

How can families visit Touchmark on West Century?

Submit the Request Information form on this page to connect with Touchmark on West Century and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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